Sam looked after my sales needs from start to finish in a highly professional and friendly manner. He explained the process of purchasing my chosen car in detail and answered all of my questions. I ca... See more
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I can’t thank Dylan and Giuseppe at MINI Newport enough for all their help. From start to finish, they were both absolutely brilliant — incredibly patient, helpful and always happy to answer... See more
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Adam Horton Sytner Mini. I had a great experience working with this salesman. He was professional, knowledgeable, and very efficient throughout the entire process. He answered all my questions clear... See more
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The sell was full throttle but the delivery and fault solving was appalling!! Had to leave the dealership with no satnav as they hadn’t bothered to activate it……after 2 months of trying to get them to... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
The Old Town Dock,Newport, NP20 2DS, Gwent, United Kingdom
- 01633 241500
4.7
Excellent
317 reviews
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I felt at ease immediately when I…
I felt at ease immediately when I entered the show room. My specific car requests were listened to and all of my questions were answered
Jack kept me informed throughout the purchase
I would recommend to my friends
Thank you Jack
August 6, 2023
Reply from Sytner Group - Sytner Newport MINI
Thank you for your kind words, Claire. We are delighted to hear that you felt at ease in our showroom and that your specific car requests were listened to. We are also pleased that Jack was able to answer all of your questions and kept you informed throughout the purchase. We strive to provide the best customer service and it is great to hear that you would recommend us to your friends. Thank you for choosing Sytner Newport MINI.
Jason Williams was excellent
August 7, 2023
Reply from Sytner Group - Sytner Newport MINI
Thank you for your 5 star review, Monica. We are delighted to hear that Jason Williams provided you with an excellent experience. At Sytner Newport MINI, we strive to provide the highest level of customer service and we are pleased that Jason was able to meet your expectations. We hope to see you again soon and we look forward to providing you with another great experience. Thank you for choosing Sytner Newport MINI.
Excellent service
Excellent service from Mini Newport
Sales person Jack Quinn was attentive but not pushy. Had a very good knowledge of the whole range of cars and was able to answer all our questions. Was enthusiastic and made us feel valued as customers, encouraged us to test drive 2 different cars to ensure we made the right choice. Thank you Jack.
July 31, 2023
Unprompted review
Reply from Sytner Group - Sytner Newport MINI
Thank you for your kind words, Pam. We are delighted to hear that Jack was able to provide you with the excellent service you deserved. We strive to ensure that all our customers feel valued and that their questions are answered. We are glad that Jack was able to help you make the right choice and that you enjoyed your test drive. We hope to see you again soon at Sytner Newport MINI.
Best place for a new or used Mini
You walk onto Sytner Newport and your always made to feel special. Great customer service and the staff are always really helpful. I have bought 5 cars from Newport and would not go anywhere else. Even the after service is great
August 1, 2023
Reply from Sytner Group - Sytner Newport MINI
Thank you for your kind words, Kiowam. We are delighted to hear that you have had such a positive experience with us at Sytner Newport. We strive to provide the best customer service and after service possible, and it is wonderful to hear that we have achieved this for you. We look forward to welcoming you back for your sixth car purchase!
Well-informed and efficient service…
Well-informed and efficient service from sales and finance staff, as usual
July 20, 2023
Reply from Sytner Group - Sytner Newport MINI
Thank you for your kind words, Mr Moseley. We are delighted to hear that you had a positive experience with our sales and finance staff. At Sytner Newport MINI, we strive to provide our customers with the best service possible. We are glad that you found our staff to be well-informed and efficient. We look forward to seeing you again soon.
Very Helpful and professional sales…
Very Helpful and professional sales team. Really friendly.
July 27, 2023
Reply from Sytner Group - Sytner Newport MINI
Thank you for your kind words, Alison. We are delighted to hear that you had a positive experience with our sales team at Sytner Newport MINI. We strive to provide the highest level of customer service and it is great to hear that our team was friendly and professional. We hope that you are enjoying your new MINI and that you will continue to have a great experience with us. Thank you for your support.
Reply from Sytner Group - Sytner Newport MINI
Thank you for your 5 star review of Sytner Newport MINI. We are delighted to hear that you had a great experience with our helpful and knowledgeable staff. We strive to provide the best customer service and advice to ensure that our customers have the best experience possible. We are glad that you were satisfied with the service you received and we look forward to seeing you again soon.
We met with Giuseppe
We met with Giuseppe. He was lovely. Very friendly and helpful. Smooth purchase and very efficient
June 28, 2023
Reply from Sytner Group - Sytner Newport MINI
Thank you for your kind words, Pauline. We are delighted to hear that Giuseppe was able to provide you with a smooth and efficient purchase experience. We strive to ensure that all of our customers have a positive experience when visiting Sytner Newport MINI and it is great to hear that Giuseppe was able to make this happen. We hope to see you again soon and thank you for your continued support.
Mini countryman on mobility experience
Have a mini countryman through mobility scheme, everything went according to plan, my advisor Jason at the Newport branch. Was very helpful and managed to order my car and have it ready for me to pick it up on my 25th birthday in the morning. Kept me in the loop with production and when the car arrived at store and made it an easy process to get everything done on time.
June 28, 2023
Reply from Sytner Group - Sytner Newport MINI
Thank you for your kind words, Kirsty-Louise. We are delighted to hear that you had a great experience with Jason at our Newport branch. We understand how important it is to have your car ready on time and we are glad that we could make it happen for your 25th birthday. We are committed to providing excellent customer service and we are glad that we could meet your expectations. We look forward to seeing you again soon.
Very helpful salesman
Very helpful salesman
Always in contact to confirm date of delivery
Attention to detail
Staff couldn’t do enough
June 27, 2023
Reply from Sytner Group - Sytner Newport MINI
Thank you for your 5 star review, Eifion Williams! We are delighted to hear that you had a great experience with our Sytner Newport MINI team. We strive to provide excellent customer service and attention to detail, so we are pleased that our staff could not do enough for you. We are also glad that our salesman was helpful and kept you informed throughout the process. We hope you enjoy your new MINI and thank you for choosing Sytner Newport.
Subhan offered a great service
Subhan offered a great service, managing to get me a great deal on the car of my choice. Thank you Subhan!
July 2, 2023
Reply from Sytner Group - Sytner Newport MINI
Thank you for your kind words, Miss Williams. We are delighted to hear that Subhan was able to provide you with a great deal on the car of your choice. At Sytner Newport MINI, we strive to provide our customers with the best possible service and we are pleased that Subhan was able to meet your expectations. We hope you enjoy your new car and we look forward to seeing you again soon.
Highly recommend Jack Q
Jack Quinn was very helpful throughout the sales process without been pushy like some other places can be. Patient with me on the test drive, despite been the worst person giving me directions lol. Couldn't have asked for somebody better to assist in the buying of my JCW countryman, i'm sure Jack is slightly gutted to see it go. Jack and Tilly worked well together, bounce off each well meaning a nice relaxed sale. Both very easy to have a conversation with throughout the whole process. Jack still helpful post sale. Thank you so much for all your help. I am loving my car!!
June 18, 2023
Unprompted review
Reply from Sytner Group - Sytner Newport MINI
Thank you for your kind words. We are delighted to hear that you had a great experience with Jack and Tilly. We strive to provide the best customer service and it's great to hear that we achieved that with you. We are glad that you are loving your JCW Countryman and we hope you enjoy it for many years to come. If you ever need any help or advice, please don't hesitate to get in touch. Thank you again for your review.
Right where do i start
Right where do i start
I have never left a review on trust pilot in my life, do i trust a pilot or do you trust the aeroplane the pilot is flying.
What i can say is that i trust sytner mini in Newport, we are now on our 6th mini and again they have been faultless. We unfortunately took a break away from mini because of our change of circumstances and decided to own a wobble box (aka) a touring caravan and i really dont think a mini would look good towing a caravan, well not for the one we have.
We still own the caravan and with a switch around in vehicles we have gone back to a 2007 bmw X5 purchased privately but most importantly my wife is now a proud owner of a 2017 mini cooper s with all the bells and whistles, without Jack Quinn and Ryan Elston this wouldn't have ever been made possible.
Please please forgive me for not be able to remember your name but my wife loves your car because its an X5 and its got a crystal gear selector......you know who you are and the 1st time we have ever had a slight problem with a mini the sales manager has allowed this to be rectified, this is the 1st ever slight problem we have ever had with a mini. Jack had obviously asked the question and looked after us as returning customers and stood by his every word to contact me when he said he would and 100% he did.
Jack is an absolute asset to mini newport so if your on the look a mini then please don't hesitate to call by and ask for Jack Quinn, know doubt the rest of the mini sales team can and will deliver but in our eyes JQ is your man.
PS. Never come between Ryan Elston and his BBQ and its not all about wagyu burgers as he still needs a trip to aldi 😉
On that note guys and gals
Keep up the good work, keep doing what you all do best and keep us mini lovers keep coming back for more.
Forever yours
Phil & Deb
June 16, 2023
Unprompted review
Reply from Sytner Group - Sytner Newport MINI
Thank you so much for your kind words, Phillip and Deb! We are so pleased to hear that you have been returning customers for so many years and that you are now the proud owners of a 2017 MINI Cooper S. We are also delighted to hear that Jack Quinn and Ryan Elston have been able to help you out and make this purchase possible. We are so glad that you have had a positive experience with us and we look forward to seeing you again soon. Thank you for your continued support and for taking the time to leave us this wonderful review.
Jason was superb
Jason was superb!
Great experience and plenty of time to make choice and get it right for us!
Thank you Jason!
June 24, 2023
Reply from Sytner Group - Sytner Newport MINI
Thank you for your kind words, Sheryl! We are delighted to hear that you had a great experience with Jason at Sytner Newport MINI. We understand how important it is to take the time to make the right choice and we are glad that Jason was able to provide you with the time and support you needed. We are proud to have such a knowledgeable and helpful team member and we are grateful for your feedback. Thank you again for your review!
Sytner Newport Mini
Sytner Newport Mini
I was really happy with the experience of buying my new car from this dealer. Staff were very helpful and friendly.
June 20, 2023
Reply from Sytner Group - Sytner Newport MINI
Thank you for your 5 star review of Sytner Newport MINI. We are delighted to hear that you had a great experience with us. Our team always strive to provide the best customer service and we are glad that you found them to be helpful and friendly. We hope you enjoy your new car and we look forward to seeing you again soon.
Where to start…
Where to start…
I’ve been a regular customer of mini Sytner for years. I ordered a new car last September in order for it to arrive by Christmas. Christmas I was told it was delayed to January/February, possibly even March. I was then informed my new car would be with me soon. Approximately 4 days before my new car was being delivered, I was informed that they couldn’t honour the finance agreement I had signed with them and that if I wanted the new car (in 4 days) then I would need to stump up £4,000 but as a good will gesture (?) they would round this down to £2,000. I wouldn’t accept these terms so informed them and they did promptly refund me my original deposit! Since this whole cock up I can only assume they have now sold the car I ordered as I’m now getting “welcome to your new mini Nicola” emails sent to my email address as they haven’t obviously removed my details against that car! I also got the “Review mini Sytner” new customer email for trust pilot! So here it is… my review on how shoddily I’ve been treated! Needless to say, I won’t be purchasing from mini Sytner again and will try and continue to unsubscribe myself from these annoying emails (which hasn’t worked so far)!!!
June 22, 2023
Reply from Sytner Group - Sytner Newport MINI
We are sorry to hear about your experience with Sytner Newport MINI. We would like to invite you to contact our Head of Business, Richard Fellows, richardfellows@sytner.co.uk, to discuss this further. We take customer service very seriously and would like to resolve this issue as soon as possible.
Fantastic service!
Fantastic support from Guiseppe who helped with the order of my new car.
June 22, 2023
Reply from Sytner Group - Sytner Newport MINI
Thank you for your kind words, Mrs Betts. We are delighted to hear that Guiseppe was able to provide you with such fantastic support when ordering your new car. At Sytner Newport MINI, we strive to provide the highest level of customer service and satisfaction, and it is wonderful to hear that we have achieved this with you. We hope you enjoy your new car and that you will continue to choose Sytner Newport MINI for all your motoring needs. Thank you again for your review.
Thanks Sytner Newport
We had a very relaxed , helpful and informative experience when buying our car at Sytner Mini Newport.
The transaction went smoothly thanks to Jack Quinn. Thank you Jack , we would recommend you to everyone.
May 30, 2023
Unprompted review
Reply from Sytner Group - Sytner Newport MINI
Thank you for your kind words, John. We are delighted to hear that you had a relaxed and informative experience when buying your car from Sytner MINI Newport. We are especially pleased to hear that Jack Quinn was able to make the transaction go smoothly. We are proud to have such a knowledgeable and helpful member of staff on our team. We appreciate your recommendation and hope to see you again soon.
Reply from Sytner Group - Sytner Newport MINI
Thank you for your 5 star review, Marilyn! We are delighted to hear that your experience with Sytner Newport MINI was a positive one. We strive to provide the best customer service and ensure that all of our customers have a pleasant experience. We are glad that we were able to meet your expectations and that you had a good experience. We look forward to seeing you again soon and hope that you will continue to enjoy your MINI. Thank you for your kind words and for taking the time to leave us a review.
Excellent service
Excellent service, nothing was too much trouble. The salesman, Jack Quinn, went out of his way to find me the vehicle that I wanted.
May 23, 2023
Reply from Sytner Group - Sytner Newport MINI
Thank you for your kind words, Mr Balcombe. We are delighted to hear that Jack Quinn provided you with excellent service and went out of his way to find you the vehicle you wanted. At Sytner Newport MINI, we strive to provide the best customer service and ensure that all our customers are satisfied with their experience. We are glad that Jack was able to meet your needs and we look forward to seeing you again soon.
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