When I booked in with the service department, I was told to arrive at 7.30am to ensure my car was one of the first to be dealt with. I only needed an MOT and washer repair. I waited in the reception a... See more
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Paul was kind, helpful and informative throughout our purchasing experience. Despite going to look at another car originally, Paul helped us to consider and look at other options which led us to takin... See more
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Even though we live near London, we travelled up to Sytner Sheffield Mini as they had found the ideal car for us. Russell Watts the Mini sales executive organised everything over the phone and tu... See more
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Great service from my initial telephone enquiry to picking up the car! All paperwork dealt with efficiently by Paul Cannon during the week before collection, with the car being ready and looking lik... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Brightside Way, S9 2RQ, Sheffield, United Kingdom
- 0114 256 5901
4.5
Excellent
498 reviews
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Before ordering car was bombarded with…
Before ordering car was bombarded with calls and emails even though we told them when we would be ordering our new car ruined the experience somewhat
October 20, 2023
Reply from Sytner Group - Sytner Sheffield MINI
We are sorry to hear that your experience was not as enjoyable as it should have been. We take customer service very seriously and would like to investigate this further. We would like to invite you to contact our Head of Business, Nigel Marsh, nigelmarsh@sytner.co.uk, so that we can understand what happened and take the necessary steps to ensure it does not happen again. We value your feedback and look forward to hearing from you.
Friendly staff
Friendly staff, particularly Paul Canon, who ensured I was well looked after throughout my contact with Sytner. Paul was really knowledgable and helpful when selecting the right car for me. He kept me informed regularly, without being “too much”, like some sales employees can be!
October 4, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Thank you for your kind words, Vicki. We are delighted to hear that Paul was able to provide you with the excellent service you deserved. We strive to ensure that all of our customers have a positive experience when visiting Sytner Sheffield MINI and it is great to hear that Paul was able to meet your expectations. We are proud to have such a knowledgeable and friendly team here and we will be sure to pass on your kind words to Paul. Kindest regards, Ali Taylor.
Returned again for great service…
Great communication and friendly service throughout. I was kept informed of changes and developments and all negotiations were considerate.
October 23, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Good Morning Sammy, Thank you for your kind words. Its super to hear that you had a great experience with us here. It is always our aim to provide excellent customer service and communication, and it's great to hear that we achieved this for you. We understand that buying a car can be a stressful process, so we are glad that we were able to make it as smooth and stress-free as possible. We look forward to seeing you again soon. Kindest regards, Ali Taylor - Sytner Sheffield
Really helpful and accommodating staff
Really helpful and accommodating staff. Lovely showroom.
October 19, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Thank you for your kind words, Emma! We are delighted to hear that you had a great experience at Sytner Sheffield MINI. Our team is committed to providing excellent customer service and we are pleased that you found them to be helpful and accommodating. We hope to see you again soon! Kindest regards, Ali Taylor.
Great service
Fergus was really knowledgeable and helpful in all arrangements
The test drive and show room were excellent
October 6, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Thank you for your kind review, John. We are delighted to hear that Fergus was able to provide you with the help and knowledge you needed. We strive to ensure that our customers have the best experience possible when visiting our showroom and taking a test drive. We are glad that you enjoyed your time with us and we look forward to seeing you again soon. Kindest regards, Ali Taylor - Sytner Sheffield
The Best show I have ever seen
The show room was amazing I booked a test drive in the mini countryman Sam Chadwick was an excellent sales person very informative about every aspect of the car a very chatty pleasant guy to deal with
October 6, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Thank you for your kind words, Mrs Carr. We are delighted to hear that you had a great experience with us. We strive to provide the best customer service and it is wonderful to hear that Sam Chadwick was able to provide you with the information you needed. We hope you enjoy your new MINI Countryman and that you have many happy miles ahead. Thank you for choosing Sytner Sheffield MINI. Kindest regards, Ali Taylor
Sytner Sheffield - a great experience
The experience from beginning to end was exemplary highly recommend Sytner Sheffield
October 5, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Thank you for your kind words, Raymond. We are delighted to hear that you had an exemplary experience with us here at Sytner Sheffield MINI. We strive to provide the best customer service and experience possible, and it is great to hear that we have achieved this. We hope to see you again soon and thank you for your recommendation. Kindest regards, Ali Taylor
A pleasure to do business with
Pleasant, helpful and made what could have been a stressful experience an easy transaction.
October 3, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Thank you for your kind words, Colin. We are delighted to hear that you had a pleasant and helpful experience with us at Sytner Sheffield MINI. We understand that buying a car can be a stressful experience, so we do our absolute best to make the process as easy and stress-free as possible. It's super that we were able to provide you with a positive experience and we look forward to seeing you again soon. Kindest regards, Ali Taylor.
Fergus has been amazing when coming to…
Fergus has been amazing when coming to choosing the car to the after sales. Nothing was ever too much so thank you very much!
September 24, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Thank you for your kind words, Dr Thomas. We are delighted to hear that Fergus was able to provide you with an excellent experience when choosing and aftersales for your MINI. We strive to ensure that all of our customers have the best possible experience when visiting Sytner Sheffield MINI and it is great to hear that Fergus was able to provide you with the service you deserved. We look forward to seeing you again soon. Kind Regards, Nigel Marsh MD Sytner Sheffield
Sytner is an excellent company.
Sytner is an excellent company.
I have purchased four cars from the Sheffield branch over the last 20 years.
The service has always been top-notch.
Professional, communicative, straight forward and of course fantastic vehicles, the latest being a JCW Mini Clubman.
I will purchase another car from Sytner Sheffield without any doubt.
September 25, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Thank you for taking the time to leave us a review Robert! We are delighted to hear that you have been a loyal customer of Sytner Sheffield for the past 20 years. It is always our goal to provide the highest level of service and it is great to hear that we have achieved this for you. We hope you enjoy your new car and we look forward to seeing you again soon. Kindest regards, Ali Taylor
Your salesman Russell Watts was…
Your salesman Russell Watts was brilliant from start to finish. We had a bad experience with Sytner prior to buying this vehicle and vowed not to buy from them again. However whilst in the area we popped in to see if anything had changed and indeed it had… Russell Watts !
September 25, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Thank you for your kind words, Mr Eyre. It's such a delighted to hear that Russell Watts was able to turn your experience around and make it a positive one. We strive to provide the best customer service possible and it is great to hear that we have achieved this with you. We hope that you are enjoying your new MINI and that you will continue to have a great experience with us. Thank you for your custom and we look forward to welcoming you back again in the future. Kindest regards, Ali Taylor - Sytner Sheffield
Everything was perfect from start to…
Everything was perfect from start to finish!
Jody was really helpful at explaining everything and the service he provided couldn’t be any better!
Thanks so much!
September 21, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Thank you so much for your kind words, Kelly! It's just great to hear that Jody was able to provide you with an excellent service. We strive to ensure that all of our customers have a positive experience when visiting us and it's great to know that we have achieved this. It will be fabulous to welcome you back again soon. Kindest regards, Ali Taylor - Sytner Sheffield
Great experience from start to finish
This must be the easiest company to deal with when buying a car. My first experience two years ago was excellent and the service was equally as good.
All the staff were joined up, they called me when they said they would. They listened to what I wanted, explained clearly every document and what I needed to do and kept me fully informed on delivery etc.
the delivery was perfect , so this was a another happy purchase for me.
September 20, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Thank you for taking the time to leave us such a super review Julia! We are absolutely delighted to hear that you had a great experience with us. Giving the best customer service is always our goal and it's great to hear that we have achieved this. We understand how important it is to keep our customers informed and we are glad that we were able to do this for you. Thank you for choosing Sytner Sheffield MINI. We look forward to welcoming you back again soon. Kindest regards, Ali Taylor
Fantastic customer service
Great staff - Holly and Tammy. Very friendly and incredibly helpful. They were both excellent and keeping in contact and updating us on the sale as it went through.
September 14, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Thank you for your kind words, Elizabeth. We are delighted to hear that Holly and Tammy provided you with an excellent service. We strive to ensure that all of our customers have a positive experience when visiting Sytner Sheffield MINI and it's wonderful to hear that we achieved this for you. We hope you enjoy your new car and we look forward to seeing you again soon. Kind regards Nigel Marsh MD Sytner Sheffield
New car
Recently bought a new car from Sytner Mini Sheffield. The Salesperson was very helpful ensuring that I got the right car spec for me, with a deal that I was happy with. I was kept up to date with the order process and was pleased when the car arrived in time to test out the new sunroof in the early September sun. The handover was perfect and the salesperson ensured the car was set up for me and even synchronised my phone. All in all a great experience.
September 13, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Thank you for your kind words, Liz. We are delighted to hear that you had a great experience with us at Sytner MINI Sheffield. We strive to ensure that our customers get the right car spec for them and a deal that they are happy with. We are also pleased that the car arrived in time for you to enjoy the sunroof. Our salesperson was happy to ensure that the car was set up for you and synchronised your phone. We are glad that you had a great experience with us and we look forward to seeing you again soon. Kind regards Nigel Marsh MD Sytner Sheffield
We as a family were very happy with the…everything Sytner offered
We as a family were very happy with the salesman and Sytner Sheffield is a fantastic showroom, its bright and airy with a nice area to sit and relax for a coffee, overall was a great day and very happy with my new mini and the deal we received, even though it was late in the day we were not rushed and were treated very well
September 5, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Thank you for your kind words, Lynette. We are delighted to hear that you and your family had a great day with us. We strive to provide a welcoming and relaxed atmosphere for our customers and it's wonderful to hear that you enjoyed your experience. It's also great to hear that you are happy with your new MINI and the deal you received. We look forward to seeing you again soon. Kindest regards, Ali Taylor - Sytner Sheffield
HOLLY
HOLLY, PAUL AND SHAUN WERE FIRST CLASS IN DEALING WITH US. HOLLY WAS A REALLY NICE SALES PERSON AND COULD'NT DO ENOUGH FOR US.
September 6, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Thank you for your kind words, Mr Mahon. We are delighted to hear that Holly, Paul and Shaun provided you with such a great experience. We strive to ensure that all of our customers receive the highest level of service and it is wonderful to hear that we have achieved this. Its super to hear that you enjoyed your experience with us and we look forward to welcoming you back in the future. Kindest regards, Ali Taylor - Sytner Sheffield
Commitment by Oliver
Commitment by Oliver to my interest in a new car, the specifics of how I used my previous car and what I was looking for from the day I went to Sytner Mini in Sheffield in July/August, to the day I drove the car away on 28th. The follow up call on 4/9/23 was a surprise, but I appreciated there could have been some issues. There were none. All the documentation was completed, and the new documents arrived soon after.
August 27, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Thank you for your kind words, Dr Mary Cooke. We are delighted to hear that you had such a positive experienceI. Its lovely to hear that Oliver was able to meet your needs. We are also glad that you received all the necessary documentation and that there were no issues. We hope you enjoy your new car and look forward to welcoming you back soon. Kindest regards, Ali Taylor - Sytner Sheffield
Mini trade in and purchase
Over the moon with my mini resolute!!
Fergus looked after everything and made the whole process effortless.
Would recommend to anyone
August 31, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Thank you so much for your kind words, Ms Deacon! We are delighted to hear that you are over the moon with your new MINI Resolute and that Fergus made the process effortless. We strive to provide the best customer service and it's great to hear that we have achieved this. We hope you enjoy your new car and we look forward to seeing you again soon. Kindest regards, Ali Taylor - Sytner Sheffield
Straightforward down to earth salesman
Straightforward down to earth salesman. Very happy with the car. Couple of minor issues with the car were resolved willingly and to my satisfaction.
August 2, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Good Morning Liz Turnbull. We are delighted to hear that you had a great experience with our straightforward and down to earth salesman. We strive to provide the best customer service and we are glad that we could meet your expectations. We hope you enjoy your new car and we look forward to welcoming you back again soon. Kindest regards, Ali Taylor - Sytner Sheffield
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