When I booked in with the service department, I was told to arrive at 7.30am to ensure my car was one of the first to be dealt with. I only needed an MOT and washer repair. I waited in the reception a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Paul was kind, helpful and informative throughout our purchasing experience. Despite going to look at another car originally, Paul helped us to consider and look at other options which led us to takin... See more
Company replied
Even though we live near London, we travelled up to Sytner Sheffield Mini as they had found the ideal car for us. Russell Watts the Mini sales executive organised everything over the phone and tu... See more
Company replied
Great service from my initial telephone enquiry to picking up the car! All paperwork dealt with efficiently by Paul Cannon during the week before collection, with the car being ready and looking lik... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Brightside Way, S9 2RQ, Sheffield, United Kingdom
- 0114 256 5901
4.5
Excellent
498 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sytner Sheffield are the best!!
I have bought Minis from Sytner Sheffield for nearly 20yrs. Amazing company, lovely staff. I am made to feel very welcome. Paul Cannon looked after me very well and kept me up to date on the arrival of my new car. I LOVE my Mini Countryman. Long wait ( 5 months ) but worth it in the end. Thanks Paul x
August 20, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Thank you Lynda for your kind words and for being a loyal customer for nearly 20 years. It's fabulous to hear that you love your new MINI Countryman and that Paul Cannon looked after you so well. We understand that the wait was long, but we are glad that it was worth it in the end. It is always our aim to provide the best customer service and we are glad that we could make you feel welcome. We look forward to seeing you again soon. Kindest regards, Ali Taylor - Sytner Sheffield
Reply from Sytner Group - Sytner Sheffield MINI
Thank you for your kind words, Hilary! We are delighted to hear that you had a great experience with us. Our team is committed to providing the highest level of customer service and we are pleased that you found them to be knowledgeable and friendly. We look forward to seeing you again soon. Kindest regards, Ali Taylor - Sytner Sheffield
buying a car from sytner sheffield very positive
the gentleman we dealt,mathew watkin could not do enough for us, very helpful and friendly ,he also answered any question we asked him truthfully also asking if we required a coffee,in fact it was a pleasure to meet him.
August 22, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Thank you for your kind words about Mathew Watkin. We are delighted to hear that he was so helpful and friendly during your visit. We strive to ensure that all of our customers have a pleasant experience when visiting our dealership and it is great to hear that Mathew was able to provide you with the service you expected. We are glad that you enjoyed your visit and we look forward to seeing you again soon. Kind regards Nigel Marsh MD Sytner Sheffield
Good honest advice and I never felt…
Good honest advice and I never felt under any pressure.
August 22, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Good Morning, thank you so much for your 5 star review. It is always our aim to give great customer service, to provide honest advice and ensure that our customers never feel under any pressure and we are glad that you felt this during your visit. We look forward to welcoming you back in the future. Kindest regards, Ali Taylor - Sytner Sheffield
Really helpful and made us feel welcome…
Really helpful and made us feel welcome from start to finish. Felt really informed about the car. All round great experience.
August 15, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Thank you for your kind words, Mrs Rafter. We are delighted to hear that you had a great experience with us here at Sytner Sheffield MINI. We strive to ensure that all of our customers feel welcome and informed when they visit us, and it's wonderful to hear that we achieved this with you. We hope that you enjoy your new car and that you will come back to us in the future. Thank you for choosing Sytner Sheffield MINI. Kind Regards Nigel Marsh MD Sytner Sheffield
Great service and helpful staff
August 10, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Thank you for your kind review, Mrs T Fairham. We are delighted to hear that you had a great experience with us here and we look forward to welcoming you back again soon. Kindest regards, Ali Taylor - Sytner Sheffield
Very happy customer
Recently purchased a new mini and was looked after by Oliver, who was very helpful and regularly kept me informed of the progress of the order. Extremely happy with the service received and absolutely love my new car! Thanks so much for your help Oliver :-)
July 25, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Good Afternoon Hana! We are delighted to hear that you had a great experience with Oliver and that you are happy with your new car. We strive to provide the best customer service and it's great to hear that we have achieved this. We hope you enjoy your new car and look forward to welcoming you back in the future. Kindest regards, Ali Taylor - Sytner Sheffield
Oliver Lynam took the time to go…
Oliver Lynam took the time to go through all options with me and find me the perfect deal. There was excellent communication whilst waiting for my vehicle and the service received on receipt was of a high standard. I would recommend MINI Sheffield.
August 1, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Good afternoon Mrs Sinclair. Its super to hear that Oliver Lynam was able to find you the perfect deal and that you were pleased with the communication and service you received. We always aim to provide the best customer service and we are glad that we were able to meet your expectations. We hope you enjoy your new vehicle and we look forward to seeing you again soon. Kindest regards, Ali Taylor - Sytner Sheffield
Reply from Sytner Group - Sytner Sheffield MINI
Thank you so much for your 5 star review, Miss Welford! We are delighted to hear that you were pleased with the delivery of your MINI to your door. At Sytner Sheffield MINI, we strive to provide the best customer service and experience possible. We understand that convenience is key and we are glad that we could provide you with a hassle-free delivery. We hope that you enjoy your MINI and that you will continue to choose Sytner Sheffield MINI for all your MINI needs. Thank you again for your kind words and we look forward to seeing you again soon. Kind Regards Nigel Marsh MD Sytner Sheffield
Salesman was excellent
August 4, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Thank you for your 5 star review, Mr Morris. We are delighted to hear that your experience with our Sytner Sheffield MINI dealership was a positive one. We strive to provide the best customer service possible, and it is great to hear that our salesman was able to meet your expectations. We look forward to welcoming you back again soon. Kindest regards, Ali Taylor
Fergus the salesman was very…
Fergus the salesman was very professional and made the whole business of buying a new car very enjoyable.
July 25, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Thank you for your kind words, Mr Lockwood. We are delighted to hear that Fergus made your experience of buying a new car so enjoyable. At Sytner Sheffield MINI, we strive to provide the highest level of customer service and satisfaction. We are proud to have a team of knowledgeable and friendly staff, like Fergus, who are passionate about helping our customers find the perfect car for them. We look forward to welcoming you back to Sytner Sheffield MINI in the future. Kind Regards Nigel Marsh MD Sytner Sheffield
Had a great service from Matthew…
Had a great service from Matthew Watkins. Kept in the loop at all times of the progress of our order and also he kept all promises in regards to items they promised they would add. Car was delivered months ahead of schedule. No hard sell, no push at all, he just let the product do the talking. 4th car we have had from Synter Sheffield and to date this is the best service we have had so far. Definitely use again.
July 14, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Thank you for your kind words, Joel. We are delighted to hear that you had a great service from Matthew Watkins and that your car was delivered months ahead of schedule. We are also pleased that you found our service to be the best you have experienced from Sytner Sheffield so far. We strive to provide the best customer service and it is great to hear that we have achieved this. We look forward to seeing you again soon. Kind Regards Nigel Marsh MD Sytner Sheffield
Mini experience
Jody Brown was exceptional
Disappointed with delay on delivery
But overall experience OK
May 24, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Thank you for your review, John. We are sorry to hear that you were disappointed with the delay on delivery. We appreciate your feedback and will use it to help us improve our services. Its great to hear that your overall experience was OK and that you found Jody Brown to be exceptional. We strive to provide the best customer service and we are glad that Jody was able to meet your expectations. Kindest regards, Ali Taylor - Sytner Sheffield
New Mini enquiry.
When I first contacted Mini in Sheffield about buying my car I had a very friendly, no nonsense chat with Fergus . Nothing was a bother as I’m up in Edinburgh. It was a very straight forward part ex / sale experience from start to finish. Everyone I spoke to were more than helpful. Very refreshing to have such enthusiastic and genuine service!
July 13, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Good Morning Cheryl. It's super to hear that you had such a positive experience with us here. It is always our goal to provide all our customers with the best service possible and it is great to hear that we achieved this for you. We are glad that you found our team to be friendly and helpful and that the process was straightforward. We look forward to welcoming you back again soon
Our previous experience with another …
Our previous experience with another Sytner location had not been great, which is why we went to Sheffield. The team there, namely Sam Chadwick were exceptional. Sam was extremely helpful and understanding of our needs. A pleasurable experience.
July 3, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Thank you for your kind words, Mark. We are delighted to hear that your experience with us was a positive one. Its super to hear that Sam Chadwick was able to provide you with the excellent service you deserved. We strive to ensure that all of our customers have a pleasurable experience and it is great to hear that we achieved this with you. We look forward to welcoming you back again soon. Kindest regards, Ali Taylor - Sytner Sheffield
Really helpful and informative
Really helpful and informative. Did not feel pressured in to anything. Thank you
June 30, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Good Morning Atist. We are delighted to hear that you had a positive experience with us here at Sytner Sheffield MINI. We strive to provide our customers with the best service possible and it's great to hear that we achieved this with you. We look forward to seeing you again soon. Kindest regards, Ali Taylor.
Very helpful sales man very polite and…
Very helpful sales man very polite and patient. Excellent service.
June 15, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Good Morning Lynne Whitehead, Thank you for your kind words, It is great to hear that our team was able to meet your expectations and we look forward to welcoming you back in the future. Kindest regards, Ali Taylor - Sytner Sheffield
The staff quickly recognised that in…
The staff quickly recognised that in this instance buying a car was not an emotional thing. It was a quick a transaction needed as possible.
June 28, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Good Morning Mr Glass, Thank you for taking the time to leave us a review. We understand that buying a car can be an emotional experience, but we are glad that we were able to provide you with a quick and efficient transaction. Our aim is to provide our customers with the best possible service and we are glad that we were able to meet your expectations. We look forward to seeing you again in the future. Kindest regards, Ali Taylor - Sytner Sheffield
Great Service in a Great location with products to match
An all round great experience as Oliver listened to our needs and requirements and did not try to point us in any other direction but the one we desired after our previous experience of the product and our online research. Highly recommended. The hand over experience of the turntable etc which was not working on the day of our very first new dealership purchase was a little dissapointing though particularly considering the dealerships huge investment.
June 22, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Good Morning David Schofield, Thank you so much for taking the time to leave us a 5 star review. Its great to hear that Oliver listened to your needs and requirements and that you had such a good experience. We are sorry to hear that the handover experience of the turntable was not working on the day of your purchase. We take customer satisfaction very seriously and we will ensure that this issue is addressed. We hope that you are enjoying your new purchase and look forward to welcoming you back again. Kindest regards, Ali Taylor - Sytner Sheffield
Bough a mini from sytner Sheffield
Bough a mini from sytner Sheffield.
Whole experience was great, car had a a couple of scratches when delivered but Sytner resolved it very quickly. All in all really positive, the sales team at Sheffield are brilliant.
November 21, 2022
Unprompted review
Reply from Sytner Group - Sytner Sheffield MINI
Thank you for your 5 star review, Simon! We take great pride in providing excellent customer service and are glad that our sales team was able to resolve any issues you had with the car quickly. We appreciate your kind words and are glad that you are happy with your purchase. Thank you for choosing Sytner Sheffield MINI and we look forward to welcoming you back again soon. Kindest regards, Ali Taylor.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.