When I booked in with the service department, I was told to arrive at 7.30am to ensure my car was one of the first to be dealt with. I only needed an MOT and washer repair. I waited in the reception a... See more
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Paul was kind, helpful and informative throughout our purchasing experience. Despite going to look at another car originally, Paul helped us to consider and look at other options which led us to takin... See more
Company replied
Even though we live near London, we travelled up to Sytner Sheffield Mini as they had found the ideal car for us. Russell Watts the Mini sales executive organised everything over the phone and tu... See more
Company replied
Great service from my initial telephone enquiry to picking up the car! All paperwork dealt with efficiently by Paul Cannon during the week before collection, with the car being ready and looking lik... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Brightside Way, S9 2RQ, Sheffield, United Kingdom
- 0114 256 5901
4.5
Excellent
498 reviews
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Used mini purchase
Friendly, no pressure, listened to my requirements and made sure I got the right mini for me
June 20, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Good Afternoon, It's super to hear that you had a positive experience with us. Our team is committed to providing a friendly and pressure-free environment, and we are pleased that we were able to listen to your requirements and help you find the perfect MINI, and we are glad that we were able to meet your expectations. Thank you for your support and we look forward to seeing you again soon. Kindest regards, Ali Taylor - Sytner Sheffield
Jody made our purchase of a new vehicle an enjoyable experience
A great overall experience from start to finish.
June 17, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Thank you for your 5 star review, Mr Ieronimo. We are delighted to hear that you had a great overall experience with Sytner Sheffield MINI. We strive to provide the best customer service and experience possible, and it is wonderful to hear that we have achieved this. We hope that you will continue to enjoy your MINI and that you will come back to us for any future needs. Thank you again for your kind words and for taking the time to leave us a review. Nigel Marsh MD Sytner Sheffield
Flawless service start to end
Service from start to end from Paul was 1st class, well informed and attentive throughout.
Couldn’t be happier with the new CooperS Resolute!
June 14, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Good afternoon Nick! Its just fabulous to hear that Paul provided you with a first-class service from start to finish. We are also thrilled that you are so pleased with your new CooperS Resolute. We aim to ensure that all of our customers have a positive experience when visiting Sytner Sheffield MINI and it is great to hear that we have achieved this with you. We look forward to seeing you again soon. Kindest regards, Ali Taylor - Sytner Sheffield
Outstanding service
I just wanted to say thank you to Paul Cannon who arrange for the mini I chose to be brought from Nottingham. I'm so happy with my car and Paul helped set up everything including the satnav and phone, and I never felt rushed even when asking loads of questions. Absolutely loving driving my new mini, thanks again for a great service.
June 14, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Thank you so much for your lovely review. We are delighted to hear that you are enjoying your new MINI and that Paul was able to help you with the setup. We strive to provide the best customer service and it is great to hear that you felt comfortable asking questions and that you were not rushed. We hope you continue to enjoy your MINI and that you have many happy miles ahead. Kindest regards, Ali Taylor - Sytner Sheffield
Oliver did everything to find a car for…
Oliver did everything to find a car for myself fabulous service
June 5, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Good Afternoon Mrs Senior, We are delighted to hear that Oliver was able to provide you with such a great service. It is always our goal to ensure that all of our customers have the best possible experience when looking for their perfect car. We hope you enjoy your new car and look forward to welcoming you back in the future. kindest regards, Ali Taylor - Sytner Sheffield
Excellent experience
May 25, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Fabulous! Thank you for your kind words, Pippa. We are delighted to hear that you had an excellent experience with us. We look forward to seeing you again soon. Kindest regards, Ali Taylor - Sytner Sheffield
Great showroom
Great showroom. Lots of choice of used minis. Good communication from staff. Part exchange was hassle free and buying was smooth and efficient.
May 19, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Good Morning, Thank you for your 5 star review, Mrs Pentney. We are delighted to hear that you had such a great experience . We strive to provide our customers with a wide selection of used MINIs and excellent customer service. Its great that you found the part exchange process hassle free and that the buying process was smooth and efficient and we hope to welcome you back soon. Kindest regards, Ali Taylor - Sytner Sheffield
I’ve just collected my 3rd Mini from…
I’ve just collected my 3rd Mini from this dealer.
This time the car was significantly delay (6 months) which was out of Sytners control, they kept me updated on the anticipated delivery time and despite changing market conditions honoured my agreement.
Thanks Fergus for another straightforward purchase.
May 11, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Thank you for taking the time to leave us a fabulous five star review Clare, and for your kind words. It's super to hear that you have had a positive experience with us here. We understand that the delay in delivery was out of our control, and we are glad that we were able to honour your agreement despite changing market conditions. It's also good to hear that Fergus was able to make your purchase straightforward. We look forward to welcoming you back again you again soon. Kindest regards, Ali Taylor - Sytner Sheffield
Exceptional customer service and always…
Exceptional customer service and always put the customer first.
May 19, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Thank you for your kind words, Lucy! We are delighted to hear that you had an exceptional experience with us at Sytner Sheffield MINI. Our team always strives to put the customer first and ensure that they have the best possible experience. We are so pleased that you felt this was the case during your visit. We look forward to welcoming you back soon. Kind regards Nigel Marsh MD Sytner Sheffield
Everything went extremely…
Everything went extremely smoothly.Russell Watts met me in time in a very approachable and professional manner and the car handover went quickly and smoothly.Excellent dealership,would definitely recommend.A*****
May 17, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Good Afternoon David, Thank you for taking the time to leave us a review! Its just fabulous that your experience with us was so positive. We strive to provide the best customer service and it is great to hear that Russell was able to make your car handover go quick and super smooth. We are so pleased that you would recommend us and we look forward to seeing you again soon. Kindest regards, Ali Taylor - Sytner Sheffield
Our experience with Sytner Mini was… outstanding!
Our experience with Sytner Mini was absolutely outstanding! Each person we dealt with, but in particular Fergus, was professional, polite, helpful and extremely friendly.
May 1, 2023
Reply from Sytner Group - Sytner Sheffield MINI
Good Afternoon Mrs Phoenix, Thank you so much for taking the time to leave us a five star review. We strive to provide the best customer service possible and it is wonderful to hear that Fergus was able to make your experience so enjoyable. We hope to see you again soon and thank you for choosing Sytner MINI. Kindest regards, Ali Taylor
Purchased a BMW from Sytner Sheffield
Purchased a BMW from Sytner Sheffield. The sale went very smoothly and the service at this point was good. Unfortunately this is where things took a decline. The car had some marks on the bodywork which required attention. I was promised by the body shop that these would be done at the earliest opportunity. Several weeks of chasing , the car eventually went in. The workmanship was terrible and the paint job had runs in it. They also missed some of the marks which required remedial work. Months passed and I continued to chase up the outstanding work. This has still not been completed. Despite me receiving a general follow up call asking me if I was satisfied with my recent purchase ! I paid over the odds for the car as I had expected an exceptional service from a main dealer. I would never buy a car from Sytner again. The customer service in my experience has been appalling. What would have taken no more than a day to resolve has been left to drag on for months. I suspect if I were to trade my car back in to Sytner they would be knocking money off for the marks on the bodywork !!!! Which they never rectified in the first place.
October 8, 2022
Unprompted review
Reply from Sytner Group - Sytner Sheffield MINI
Good Afternoon, firstly thank you for giving us the valuable feedback although it's very disappointing to read, please accept my sincere apologies. I will ask that our Sales Manager investigates how this occurred and take any necessary steps to improve our usually strict Quality Control. If you could possibly forward a few more details to our MD Nigel Marsh so that he can also take appropriate action. Kindest regards, Ali Taylor, Sytner Sheffield
Exceptional customer service
Exceptional customer service. Dealt with Jody who was excellent. Thank you.
November 15, 2022
Reply from Sytner Group - Sytner Sheffield MINI
Good Afternoon K Hall, Thank you for taking time out to give us your feedback and a fabulous star rating, both are very much appreciated. I will personally share this with Jodie, he will be thrilled! Kindest regards, Ali Taylor - Sytner Sheffield
Wife ripped off
Wife ripped off . ( Order in the name of J Wright)
Whilst I had to go to Scotland today the other half booked in to test drive and buy a demonstrator , not content with taking the full asking price off her they managed to stiff her with a free paintwork protector IF she bought over £600 worth of gap insurance ( which they really recommend as basically the cars are over full retail at the moment and insurance company’s won’t pay out these amounts ) .Advice there are lots of mini dealerships out there DO not send your wife alone to these Charlatons .#royaltyshafted
October 8, 2022
Unprompted review
Reply from Sytner Group - Sytner Sheffield MINI
Good Afternoon J D Mounsey Ltd, thank you for your feedback. Albeit it is a very disappointing read, please accept my apologies and we are deeply saddened that we have left you feeling this way! If you would be good enough to forward more details as we are unable to locate any recent purchase under this name, at your convenience to our MINI Manager Nathan Wright nathanwright@sytner.co.uk. Kindest Regards, Ali Taylor - Sytner Sheffield.
Reply from Sytner Group - Sytner Sheffield MINI
Good Afternoon Rachel, thank you for taking the time to share your feedback, it's much appreciated. Kindest regards, Ali Taylor - Sytner Sheffield
Great experience from start to finish…
Great experience from start to finish and thank you to Mathew for sourcing and sorting out the perfect car! Easiest and chill out car purchase I’ve ever had, nice for a garage not to be pushy (not like some of the other mini garages I tried and left)
Thanks
Jack
October 4, 2022
Reply from Sytner Group - Sytner Sheffield MINI
Good Afternoon Jack, thank you so much for taking the time to leave us a five star review! We are delighted to hear your experience lived up to your expectations here at MINI Sheffield. It will be my pleasure to pass your lovely comments on to Mathew, he will be very happy you that you love your new MINI. Thank you for your custom and we will look forward to welcoming you again in the near future. Kindest regards - Ali Taylor - Sytner Sheffield
Adam was very knowledgable and knew his…
Adam was very knowledgable and knew his product. Great communication skills. Smart and non pushy. Didn’t feel pressured at any time.
Handover was smooth and lots of time given to show me the car. Coupled my phone and other apps without being asked to. Couldn’t do enough. Very happy.
September 24, 2022
Reply from Sytner Group - Sytner Sheffield MINI
Good Afternoon Elaine M, thank you so much for taking the time to leave us such lovely comments and five stars, it is very much appreciated. We always try to provide our customers with best experience so we are thrilled that Adam looked after you every step of the way and gave you fantastic service. Thank you for your custom and enjoy your new MINI. We will look forward to welcoming you in the future. Kindest regards Ali Taylor - Sytner Sheffield
Excellent service and customer relations
September 20, 2022
Reply from Sytner Group - Sytner Sheffield MINI
Good Afternoon, thank you for taking the time to share your feedback, its very much appreciated. Kindest regards Ali Taylor - Sytner Sheffield
I visited Sytner Mini in the hopes of…
I visited Sytner Mini in the hopes of getting a newer model of my previous Mini. Jody was very professional, helpful and friendly when it came to my newer purchase. He got me the best deal to suit me financially and kept me up to date with the process of my new car. I love my new car, thanks Jody!
July 31, 2022
Reply from Sytner Group - Sytner Sheffield MINI
Good Afternoon Leighbx, Thank you so much for taking the time to leave us a fabulous review and for the five stars! Your comments are very much appreciated and we are so pleased Jody was able to help you find the perfect car and best deal for you. Please be assured I will personally pass your comments on to Jody and I'm sure she will be delighted. Thank you for your custom and we hope you enjoy your MINI, they are fabulous. Kindest regards, Ali Taylor - Sytner Sheffield.
Absolutely fantastic
Absolutely fantastic, from start to finish Jody and colleagues have been great, nothing was to much trouble. New their product well, answered all my questions and no pressure selling. Would definitely recommend.
July 31, 2022
Reply from Sytner Group - Sytner Sheffield MINI
Good Afternoon Anne-Marie, thank you so much for taking the time to leave us such a fantastic review and five stars! We always aim for excellent customer service so we are very pleased Jody achieved this for you. I will personally pass on your comments to Jody and the MINI Team they will be very happy you are pleased with your new MINI. Thank you for choosing Sytner and we will look forward to seeing you in the near future. Happy driving. Kindest regards, Ali Taylor - Sytner Sheffield.
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