When I booked in with the service department, I was told to arrive at 7.30am to ensure my car was one of the first to be dealt with. I only needed an MOT and washer repair. I waited in the reception a... See more
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Paul was kind, helpful and informative throughout our purchasing experience. Despite going to look at another car originally, Paul helped us to consider and look at other options which led us to takin... See more
Company replied
Even though we live near London, we travelled up to Sytner Sheffield Mini as they had found the ideal car for us. Russell Watts the Mini sales executive organised everything over the phone and tu... See more
Company replied
Great service from my initial telephone enquiry to picking up the car! All paperwork dealt with efficiently by Paul Cannon during the week before collection, with the car being ready and looking lik... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Brightside Way, S9 2RQ, Sheffield, United Kingdom
- 0114 256 5901
4.5
Excellent
498 reviews
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Everything went well all explained and…
Everything went well all explained and understood easy transactions of paperwork etc perfect
September 15, 2022
Reply from Sytner Group - Sytner Sheffield MINI
Good Morning Steve Sanderson, Thank you for taking time out to give us your feedback and a fabulous star rating, both are very much appreciated. I will share this with the MINI Team they will be thrilled! Kindest regards, Ali Taylor - Sytner Sheffield
Fergus was very helpful and polite and…
Fergus was very helpful and polite and I would recommend him to my friends who might want a Mini
September 13, 2022
Reply from Sytner Group - Sytner Sheffield MINI
Good Morning Mrs Christie, thank you for taking the time to give us your much valued feedback which we appreciates very much. Our goal is to provide a great service to all our customers, its lovely to read that Fergus achieved this for you. Thank you for your custom and enjoy your new MINI. Kindest Regards Ali Taylor - Sytner Sheffield
Car collection
We collected Suzanne’s new car. Fergus was very helpful , friendly and the experience was excellent. The car is just what she wanted and we were very happy with the deal we reached
August 31, 2022
Reply from Sytner Group - Sytner Sheffield MINI
Good Afternoon Mark Brankin, Thank you for taking the time to leave us a review and for choosing Sytner Sheffield. It is fantastic to hear that Fergus was with you every step of the way. Please be assured that I will let him know how happy you are! Congratulations Suzanne on your recent purchase. Kindest regards, Ali Taylor - Sytner Sheffield
100% satisfied
I had a really nice experience of purchasing a vehicle for a change (I hate changing my car and the whole process) but the staff here at Mini were very different to other sales people I have dealt with before. My sister bought a car and recommended the dealership, so I popped down and ended up swapping my car myself. Russell dealt with me, very nice guy and made the process easy and simple. If I could give 10 stars I would.. Thank you!
September 5, 2022
Reply from Sytner Group - Sytner Sheffield MINI
Good Afternoon Adam, what a lovely review you have left us, we really appreciate this and the recommendation too, just fabulous. I will personally pass on your comments to the lovely Russell and our MINI Team. Thank you for choosing Sytner Sheffield and we look forward to welcoming you again. Enjoy your new MINI! Kindest regards, Ali Taylor - Sytner Sheffield
Excellent service
Excellent service!
Smooth process picking up my new Mini from Jody Brown, professional and friendly experience at Sytner Sheffield. :)
September 1, 2022
Reply from Sytner Group - Sytner Sheffield MINI
Good Afternoon Mrs Kelly, We really appreciate the time you have taken to leave us a 5 star review - its lovely to here that Jody looked after you so well providing a first class customer service is always our aim! Enjoy your new MINI (fabulous choice) and thank you for your custom! Kindest regards, Ali Taylor - Sytner Sheffield
Karen’s new car
Our salesperson Sam Chadwick looked after us in a polite and friendly manner from start to finish nothing was too much trouble car was well presented and handover made simple
Thankyou sam
September 3, 2022
Reply from Sytner Group - Sytner Sheffield MINI
Good Afternoon Mr Steve Fearnley, Thank you for your fabulous feedback and awesome rating both very much appreciated. Sam will be absolutely thrilled and I will pass on your lovely comments. Kindest regards Ali Taylor - Sytner Sheffield
Another great experience
This is my 3rd Mini that I have bought from Sytner Sheffield. Adam Nansoo is excellent and makes the whole process easy with great communication.
September 1, 2022
Reply from Sytner Group - Sytner Sheffield MINI
Good Afternoon Mrs Flatters, thank you for taking the time to leave us a five star review. We are thrilled your customer journey was a very positive experience. Thank you again for your continued custom you are truly a loyal customer and we will look forward to seeing you again when you are ready for your fourth purchase! Kindest Ali Taylor - Sytner Sheffield
Long awaited New Car
Had to wait 3 extra months than first stated for my car and no real reason as to why.
September 9, 2022
Reply from Sytner Group - Sytner Sheffield MINI
Good Afternoon Teala White, Firstly thank you for taking the time to leave us a review. We can only apologise that you have had an extended wait for you new car - It is something that has been out of our control, but again we are sorry for your disappointment. Thank you for your customer and we do hope you enjoy your new MINI . Kindest regards, Ali Taylor - Sytner Sheffield
Adam and holly were very welcoming from…
Adam and holly were very welcoming from the very beginning. Anything holly couldn’t answer she caught out further information for us and adam then answered.
Excellent service
September 1, 2022
Reply from Sytner Group - Sytner Sheffield MINI
Good Afternoon Miss Dungworth, thank you very much for leaving us a 5 star review! We are thrilled to hear how happy you are with the service that you have received from Adam and Holly here, please be assured I will pass your lovely comments on. Thank you also for choosing Sytner Sheffield and enjoy your New MINI. Kindest regards Ali Taylor - Sytner Sheffield
Great hassle free experience
Jody called me to discuss swapping my car. I came into the dealership not necessarily wanting to go into a new deal and was very honest about what I wanted/expected to pay. The team were respectful of this and were super helpful in finding me some options. They managed to get me a great deal which was around where I wanted to be price wise but also meant upgrading to a better car. The pick-up was very straight forward and Jody was super helpful when I spotted a chip in the windscreen the day after collection. This was sorted quickly and hassle free. Thanks all
September 8, 2022
Reply from Sytner Group - Sytner Sheffield MINI
Good Afternoon Hollie W, thank you so much for taking the time to leave us a fantastic five star review. It is always our aim here at Sytner to provide all our valued customers with excellent service. We are delighted that Jody was able to provide this for you on your customer journey and he made you feel comfortable. I will personally pass on your comments to Jody and the MINI team. Thank you for your custom and we hope you enjoy your new MINI. Kindest Regards - Sytner Sheffield.
Russ was fantastic cannot say anything…
Russ was fantastic cannot say anything more explained everything in great detail he was polite and a kind and helpful young man from start to finish, 12 out of 10 .
September 6, 2022
Reply from Sytner Group - Sytner Sheffield MINI
Good Afternoon Ms Park. What fantastic feedback you have left thank you! It's just super to read that Russ looked after you so well - Russ is always most attentive and very helpful, and we always aim to provide the very best customer service here. Thank you again for your valued feedback and we look forward to welcoming you back again soon. Kindest regards, Ali Taylor - Sytner Sheffield
Great customer service and really…
Great customer service and really helpful when deciding what car to upgrade to!
September 4, 2022
Reply from Sytner Group - Sytner Sheffield MINI
Good Afternoon Emma, Thank you for sharing your wonderful rating and kind comments. We do try very hard to give a 5 Star level of service and it is very reassuring that everything was straightforward for you. Thanks again for your business and as always we will share all feedback with the team. Kindest regards Ali Taylor - Sytner Sheffield
Very helpful and friendly staff
Very helpful and friendly staff, great showroom which welcomed our dog and even provided treats and water! - the choice of minis was good too!
September 3, 2022
Reply from Sytner Group - Sytner Sheffield MINI
Good Afternoon Pat, we absolutely love dogs here and have water bowls and dog treats in both showrooms! Thank you for taking the time to visit and for the lovely review. We look forward to welcoming you back again! Kindest regards, Ali Taylor - Sytner Sheffield
Great service
Great service. No hard sell and gave a fair trade in price for our old car. Highly recommend.
September 1, 2022
Reply from Sytner Group - Sytner Sheffield MINI
Good Afternoon Steve, thank you for the review and recommendation, it's very kind. We always aim to give the best price and best service so its great to here we achieved this for you. We look forward to welcoming you again in the future. Kindest regards, Ali Taylor - Sytner Sheffield
Good experience and opportunity to look…
Good experience and opportunity to look at the cars available. Talked through options available, very good and informative staff.
September 1, 2022
Reply from Sytner Group - Sytner Sheffield MINI
Good Afternoon Deborah Oliver, thank you for taking the time to leave us a review, your feedback is very important to us and its great to here that all you were looked after, if you have any further comments or observations on how we could have achieved the 5th star, would you be kind enough to e-mail our MD directly, Nigel Marsh -nigelmarsh@sytner.co.uk. Kindest regards, Ali Taylor - Sytner Sheffield
Had no intention of buying a new car.
Had no intention of buying a new car as mine was having a service . After speaking to the sales team and looking at 2 new cars l was hooked .
Sam and Joe sorted everything for us they were very knowledgeable on the product and made it work. Well done to you all .
August 30, 2022
Reply from Sytner Group - Sytner Sheffield MINI
Good Afternoon KA, Thank you for taking the time to leave such fabulous feedback. Our range of cars makes it very easy to fall for one and its super to hear that Sam and Joe looked after you so well, our aim is to always provide the answers to all the questions and a first class service to all our customers. Enjoy your new car and we look forward to welcoming you back in the future. Kindest regards, Ali Taylor - Sytner Sheffield
Excellent experience from start to…
Excellent experience from start to finish. Car was unsighted but Sytner provided a helpful (and accurate) video. Consistent dialogue throughout the sale and delivery to home. Straightforward and uncomplicated.
August 25, 2022
Reply from Sytner Group - Sytner Sheffield MINI
Good Afternoon Donald, Thank you so much for your lovely feedback, it is very much appreciated. We aim to make all transactions as smooth and uncomplicated as possible and its super to read that we achieved this for you. We look forward to welcoming you back in the future. Kindest regards, Ali Taylor - Sytner Sheffield
Excellent from start to finish
August 16, 2022
Reply from Sytner Group - Sytner Sheffield MINI
Good Afternoon Mrs Taylor, thank you for taking the time to leave us a five star review! We are thrilled that you enjoyed your visit with us, we always endeavour to provide the best service we can, it is lovely to here that our MINI Team were excellent! Kindest regards Ali Taylor - Sytner Sheffield
Amazing service from Sam at Sytner…
Amazing service from Sam at Sytner Sheffield - really helpful, not pushy and really passion for the Mini. Great after sales service too! So pleased with my new Mini and wouldn’t hesitate in recommending Syter - ask for Sam!
August 13, 2022
Reply from Sytner Group - Sytner Sheffield MINI
Good Afternoon Mrs Unwin, thank you so much for taking the time to leave us a five star review, it is very much appreciated as we always love to hear such fantastic comments and that Sam looked after you so well! Congratulations on your new MINI what a fantastic car! We will look forward to seeing you in the near future. Kindest regards Ali Taylor - Sytner Sheffield
Jody Brown was very good
Jody Brown was very good, he explained the financial package and also the details and controls of the new Mini car.
August 13, 2022
Reply from Sytner Group - Sytner Sheffield MINI
Good Afternoon Cherie, Thank you very much for taking the time to leave us a review, its very much appreciated. It also is great to hear that Jody delivered great 5 star service! Kindest regards, Ali Taylor - Sytner Sheffield
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