I receive excellent service when i attend mini for any workto be carried out. Always greeted with a smile and offered a drink. Love the complimentary wash and hoover.
Location
Switch locationFeatherbed Lane, Sundorne Trade Park, SY1 4NS Shrewsbury, England, GB
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Staff on the desk were helpful as always. Car failed MOT on intermittent light issue. Charged £62.50 + VAT to ‘remove’lamp and identify fault, then a further £61.67 plus VAT to ‘remove’ and replace li... See more
Company replied
As always appointment easily booked . Transparent costs so know price beforehand . Ease of parking . Reception staff a pleasure to know . Always welcoming . The job done efficiently with the offer of... See more
Company replied
We had a brake calliper seize on our daughter’s 2017 Mini Cooper and couldn’t have asked for better service. Ben in the service department was fantastic—he got the car straight in on a Friday afternoo... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Featherbed Lane, Sundorne Trade Park, SY1 4NS, Shrewsbury, England, United Kingdom
- 01743452350
4.8
Excellent
113 reviews
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Very happy 😃
It was a very comfortable conversation with both Ashley, and Andy,reassuring and informative.
August 13, 2026
Unprompted review
Everything excellent!
August 14, 2026
Unprompted review
I receive excellent service when i…
I receive excellent service when i attend mini for any workto be carried out. Always greeted with a smile and offered a drink. Love the complimentary wash and hoover.
August 13, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Sytner Group - Sytner Shrewsbury MINI
Thank you very much for your kind words and positive feedback. We are delighted to hear that you were pleased with the prompt service and found our team friendly throughout your visit. Providing a welcoming and efficient experience is very important to us, and it’s wonderful to know we met your expectations. We truly appreciate you taking the time to share your thoughts and look forward to welcoming you back to Sytner Shrewsbury MINI in the future. Thank you once again for your support.
Great Staff at Shrewsbury Branch always…
Great Staff at Shrewsbury Branch always excellent customer service from the team
August 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Mrs Langley, Thank you ever so much for your kind words and for taking the time to leave such a wonderful review. We are delighted to hear that our team at Sytner Shrewsbury consistently provides excellent customer service. It is always our aim to ensure every customer feels valued and well looked after. Your feedback truly means a lot to us and inspires the team to continue delivering the highest standards. We very much appreciate your support. Kind regards, The Sytner Shrewsbury MINI Team
Great service
Great service, picked up the car, dropped it back, cleaned it and fixed it straight-forwardly. Perfect.
August 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Ian, thank you ever so much for your kind words. We’re delighted to hear that you found our service straightforward and that the collection, cleaning, and return of your car met your expectations. It’s always our aim to provide a hassle-free experience for our customers, and your positive feedback truly means a lot to our team. We look forward to assisting you again in the future. Thanks once again for choosing Sytner Shrewsbury MINI.
Short notice booking
Short notice booking. Still treated with the care and attention always received from the MINI experts in Shrewsbury. Always friendly greeted with a smile.
July 15, 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Karen, Thank you ever so much for your kind words. We’re delighted to hear that, even with short notice, you received the care and attention you’ve come to expect from our MINI experts here in Shrewsbury. It’s wonderful to know that our friendly team greeted you with a smile and made you feel welcome. Your continued support means a great deal to us, and we look forward to assisting you again in the future. Best wishes, The Sytner Shrewsbury MINI Team
Beware double charges
Staff on the desk were helpful as always. Car failed MOT on intermittent light issue. Charged £62.50 + VAT to ‘remove’lamp and identify fault, then a further £61.67 plus VAT to ‘remove’ and replace light’ that had already been taken out. Bit of a piss take really for a long standing customer.
July 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Ian, thank you for your feedback. We apologise for any frustration caused regarding the charges for the light issue. We always aim to provide clear explanations and fair pricing, especially to our long-standing customers. We appreciate your loyalty and regret that this experience did not meet your expectations. We would like to invite you to contact our MINI Service Manager, Chris Wimbush at christopherwimbush@sytner.co.uk to discuss your concerns further. Your satisfaction is important to us.
Never had an issue with this particular…
Never had an issue with this particular dealership. Very informative with Services/MOTs and great to have the option for the vehicle to be valeted inside and out. However, only the exterior was cleaned.
July 11, 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Thank you very much for your kind words and positive feedback. We’re delighted to hear that you’ve consistently had a great experience with our team at Sytner Shrewsbury MINI. It’s wonderful to know that our service and MOT information has been clear and helpful, and that the vehicle valeting after your service has met your expectations. Your continued support means a great deal to us, and we look forward to welcoming you back in the future. Thanks again for sharing your experience.
Excellent service
Excellent service, car seen promptly, and fault resolved quickly.
Good communication throughout.
Excellent video sent of car in progress, clear and professional .
July 1, 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Daniel, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our service prompt and the communication clear throughout. It’s wonderful to know that the video updates were helpful and met your expectations. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Sytner Shrewsbury MINI in the future. Best regards, The Sytner Shrewsbury MINI Team
Very professional setup
Very professional setup. Staff extremely helpful.
June 25, 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Valerie, Thank you ever so much for your kind words and for taking the time to share your experience with us at Sytner Shrewsbury MINI. We are delighted to hear that you found our setup professional and our staff extremely helpful. It is always our aim to provide the highest standard of service, and your feedback truly means a great deal to the entire team. We look forward to welcoming you back in the future. Best wishes, The Sytner Shrewsbury MINI Team
Amy was really helpful and…
Amy was really helpful and communicative. Everything happened as expected. Good servicing video and advice.
June 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Catherine, Thank you very much for your kind words and positive feedback. We are delighted to hear that Amy was helpful and communicative throughout your experience. It’s wonderful to know that everything went as expected and that you found the servicing video and advice useful. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your thoughts. We look forward to welcoming you back to Sytner Shrewsbury MINI in the future. Best wishes, The Sytner Shrewsbury MINI Team
Great Service
Meet and Greet was great,
Service was Great - kept updated.
Communication was great.
Car returned with completed service and MOT.
And Sparkling :-)
June 8, 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Debbie, Thank you ever so much for your wonderful review. We’re delighted to hear that you found the Meet and Greet, service, and communication to be great throughout your visit. It’s fantastic to know your car was returned with a completed service and MOT, and in sparkling condition too! Your kind words truly mean a lot to the team here at Sytner Shrewsbury MINI. We look forward to welcoming you back in the future. Best wishes, The Sytner Shrewsbury MINI Team
Seamless from drop off to collection.
Seamless from drop off to collection.
June 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Michael, Thank you very much for your kind words. We are delighted to hear that your experience with Sytner Shrewsbury MINI was seamless from drop off to collection. It is always our aim to provide a smooth and efficient service for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Best wishes, The Sytner Shrewsbury MINI Team
Good info and communication during the…
Good info and communication during the sales process
June 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear John, Thank you very much for your kind words and for taking the time to share your experience with Sytner Shrewsbury MINI. We are delighted to hear that you found the information and communication during the sales process to be clear and helpful. It is always our aim to provide excellent service and ensure our customers feel well informed throughout. Your positive feedback is greatly appreciated, and we hope you continue to enjoy your MINI for many miles to come. Best wishes, The Sytner Shrewsbury MINI Team
10 out of 10
As always, staff very helpful. Service &MoT easy to book, reminders useful, friendly, courteous staff, communicating just the right amount, and good value.
June 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Ian, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our staff helpful and courteous, and that the service and MoT booking process was straightforward. It’s great to know that our reminders and communication met your expectations, and that you feel you received good value. Your feedback is truly appreciated, and we look forward to welcoming you back to Sytner Shrewsbury MINI in the future. Best regards, The Sytner Shrewsbury MINI Team
Great service from all the people, shame about the IT booking system
Such a great service from all the Service people at Shrewsbury MINI, Chris & Amy are both professional, friendly and eager to help. The visual health check video is a nice touch. Unfortunately the Sytner Group IT system confuses rather than supports the booking process. Car was booked in via phone call with Chris and it was agreed I would receive a call the day before to confirm collection time but 3 days before I received an email asking me to confirm my booking & "Check-in Online" A second email was received the next day and then a text message the next day all wanting me to confirm my appointment and "Check-in Online" I had to phone Service and check my appointment had not been cancelled because I hadn't completed the Online Check-in. Apparently Online "Check-in" is not required but that is not mentioned in the emails or texts so most confusing and frustrating lets the overall experience down.
May 28, 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Richard, thank you for your kind words about Chris, Amy, and the service team at Shrewsbury MINI. We’re pleased you appreciated the visual health check video. However, we apologise for the confusion caused by the online check-in communications. We understand how frustrating this must have been and regret that the messages were unclear regarding the necessity of completing the online check-in. Your feedback is invaluable, and we appreciate you taking the time to share your experience with us.
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Helen, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you had no problems during your experience with Sytner Shrewsbury MINI. It is always our aim to provide a smooth and enjoyable service for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future. Best wishes, The Sytner Shrewsbury MINI Team
Great customer care and contact letting…
Great customer care and contact letting you know everything regarding your booking, car and helpful information.
April 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Julie, Thank you very much for your kind words and for taking the time to share your experience with Sytner Shrewsbury MINI. We are delighted to hear that our customer care and communication met your expectations, and that you found the information provided helpful throughout your booking and purchase. It is always our aim to keep customers fully informed and supported. Your positive feedback is greatly appreciated and motivates us to continue delivering excellent service. We look forward to welcoming you again in the future. Best wishes, The Sytner Shrewsbury MINI Team
MOT Test
I took my mini in for an MOT test. As I was unable to walk very far I had a very relaxing time watching tv in the showroom whilst drinking coffee. The staff were all very attentive and when I collected my car not only had it passed the MOT it was beautifully cleaned! Much appreciated. Thank you Sytner Shrewsbury.
April 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Jay, Thank you very much for your kind words. We are delighted to hear that you found your visit to Sytner Shrewsbury MINI comfortable and enjoyable, especially given your mobility concerns. It’s wonderful to know our team provided attentive service and that your car passed the MOT with flying colours, looking immaculate on collection. Your appreciation means a great deal to us. We look forward to welcoming you back in the future. Best wishes, The Sytner Shrewsbury MINI Team
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