I dealt with Chris Buss, and in just over a week my mini was collected all finances paid off plus some equity left in car for me. Chris was very efficient, made me understand each stage of the proces... See more
Location
Switch locationLondon Road, Cow Roast, HP23 5RE Hertfordshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We returned to BMW looking to trade in or repair our aged 2 series but ended up buying a new car. It was the sensible obvious solution but we were coached well through the process. This was conducte... See more
Company replied
Out of all of the dealerships I've used over the years, BMW Tring has made it to the top. George (Product Genius) has been nothing short of excellent, from his friendly professional manner to his cons... See more
Company replied
Just taken delivery of our new 1 series. Cant praise sytner tring enough for their professional and swift turn around. From order to delivery in 1 week. Special mention to megan and steve, our sales... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
London Road, Cow Roast, HP23 5RE, Hertfordshire, United Kingdom
4.7
Excellent
286 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very polite and helpful staff
Very polite and helpful staff. Clear explanations given and excellent customer service. Lloyd was great at helping sort out the CarPlay too!
January 12, 2026
Unprompted review
Reply from Sytner Group - Sytner Tring BMW
Dear Leonie, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Tring BMW. We are delighted to hear that our team, especially Lloyd, provided clear explanations and excellent customer service while assisting with CarPlay. It’s always our aim to be polite and helpful, ensuring every customer feels valued. Your positive feedback is greatly appreciated and motivates us to maintain these high standards. We look forward to welcoming you back in the future. Best regards, Sytner Tring BMW Team
My experience was very positive
My experience was very positive, the treatment I received was polite and helpful. I was treated with respect. My car was cleaned and serviced quickly with no problem..
January 12, 2026
Unprompted review
Reply from Sytner Group - Sytner Tring BMW
Dear Mrs Ashburner, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our team polite, helpful, and respectful throughout your visit. It is wonderful to know your car was cleaned and serviced promptly without any issues. Your feedback is greatly appreciated, and we hope to continue providing you with excellent service in the future. We look forward to welcoming you back to Sytner Tring BMW. Kind regards, The Sytner Tring BMW Team
Professional and friendly
Professional and friendly. I thought things had gone a bit ‘corporate’ since the change to Sytner, but recent experience has reminded me more of the Specialist Cars days. I know a lot of business is corporate, but never lose sight of the loyal individual customer who has bought into the BMW brand for years.
January 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Tring BMW
Dear Paul, Thank you very much for your kind words and for taking the time to share your experience. We truly value your loyalty to the BMW brand and appreciate your recognition of the professional and friendly service you received. It is always our aim to maintain a personal touch, ensuring every customer feels valued and respected. Your feedback is greatly appreciated and serves as a wonderful reminder of the standards we strive to uphold. Kind regards, The Sytner Tring BMW Team
Puncture
I was contacted immediately,my car was picked up and a hire car was delivered within 2hours
January 1, 2026
Unprompted review
Reply from Sytner Group - Sytner Tring BMW
Dear Lorraine, Thank you very much for your kind words. We are delighted to hear that you were contacted promptly and that the collection of your car, along with the delivery of a hire vehicle within two hours, met your expectations. It is always our aim to provide a seamless and efficient service for our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team at Sytner Tring BMW. Kind regards, The Sytner Tring BMW Team
The service undertaken at Tring was…
The service undertaken at Tring was perfect. Unfortunately there seemed to be a misunderstanding with the Luton office. When the car was purchased we were told that the first service would be included, Luton denied all knowledge of this! Leaving me in a very humiliating situation. When I contacted Luton they were rude and one of your employees put the phone down on me. Very disappointed with the conduct of your employees.
January 2, 2026
Unprompted review
Reply from Sytner Group - Sytner Tring BMW
Dear Mrs Hughes, Thank you for taking the time to leave your feedback. We’re really pleased to hear that the service you received at our Tring site was perfect, and we will be sure to pass your kind comments on to that team. We’re genuinely sorry to hear about the misunderstanding regarding the first service and, more importantly, about the way your subsequent contact with our Luton office was handled. That experience clearly fell short of the standards we expect, and we completely understand how upsetting and humiliating that must have felt. Please accept our sincere apologies for this. We are currently looking into the matter to ensure this is addressed internally and that improvements are made. If you would be willing to contact us directly, we would welcome the opportunity to resolve this properly for you. As your experience at Tring met your expectations, we kindly ask whether you would consider updating your review or star rating to reflect the excellent service you received there, while we continue to address the concerns raised with Luton. Thank you again for bringing this to our attention — your feedback helps us improve.
Thank you
Managed to diagnose and complete the work in under 2 hours. No charge and the car was even washed.
December 29, 2025
Unprompted review
Reply from Sytner Group - Sytner Tring BMW
Dear Tim, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that the diagnosis and work were completed swiftly and to your satisfaction. It’s wonderful to know you appreciated the complimentary wash as well. Your feedback means a great deal to the entire team at Sytner Tring BMW, and we look forward to welcoming you back in the future. Best wishes, The Sytner Tring BMW Team
10 out of 10
Everything was perfect: from booking the appointment to the warm welcome by the efficient and friendly receptionist to Jack, the engineer, who went above and beyond in helping me rectify a couple of technical problems I had as well as fix my car and communicate well about the process. 10 out of 10.
December 22, 2025
Unprompted review
Reply from Sytner Group - Sytner Tring BMW
Dear Katja, Thank you ever so much for your wonderful review. We are delighted to hear that your experience, from booking to the warm welcome and Jack’s expert assistance, was nothing short of perfect. It’s fantastic to know that Jack went above and beyond to resolve your technical issues and kept you well informed throughout. Your kind words mean a great deal to the whole team. We truly appreciate your 10 out of 10 rating and look forward to welcoming you back in the future. Best wishes, Sytner Tring BMW Team
Fantastic service!
Just taken delivery of our new 1 series. Cant praise sytner tring enough for their professional and swift turn around. From order to delivery in 1 week.
Special mention to megan and steve, our sales representative and sales manager, who kept us updated on progress, and provided a great handover experience! Extra bonus being the unique number plate that was found which was a fantastic suprise. Cant thank you enough ☺️
December 21, 2025
Unprompted review
Reply from Sytner Group - Sytner Tring BMW
Thank you so much for your wonderful review, Travis. We’re delighted to hear that your experience with Sytner Tring BMW was professional and efficient, and that Megan and Steve provided excellent support throughout. It’s fantastic that the unique number plate was a pleasant surprise for you. We truly appreciate your kind words and are thrilled you’re enjoying your new 1 Series. Wishing you many happy miles ahead and thank you once again for choosing us.
Sytner Tring - simply amazing
The online and social media contact , content and information has always been great at Sytner Tring. The team are always warm, welcoming and focused on my needs for my vehicle.
Fast and efficient the front of house is well managed alongside the workshop, making Sytner Tring my preferred dealership locally.. the only team I trust to look after my pride and joy.
December 18, 2025
Unprompted review
Reply from Sytner Group - Sytner Tring BMW
Dear G Waterman, Thank you ever so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that our online and social media content, as well as the warm and welcoming approach of our team, have met your expectations. It’s wonderful to know that you feel confident entrusting us with your vehicle. Your continued support means a great deal to everyone here at Sytner Tring. We look forward to welcoming you back soon.
like clockwork
No fuss, no bother service went like clockwork. Alex Chau the service manager was helpful, polite and interested to help with a special request that might have been problematic for others. Well done, customer service for real not just an ambition.
December 11, 2025
Unprompted review
Reply from Sytner Group - Sytner Tring BMW
Thank you very much for your kind words and positive feedback. We are delighted to hear that Alex Chau provided such a helpful and polite service, especially with your special request. It’s wonderful to know that our team’s commitment to genuine customer care is appreciated. Your recognition means a great deal to us and encourages us to maintain the highest standards. We truly value your support and look forward to welcoming you back to Sytner Tring BMW in the future.
Honestly couldn’t of been more helpful
Honestly couldn’t of been more helpful, they helped me choose a car that puts a smile on my face
December 13, 2025
Unprompted review
Reply from Sytner Group - Sytner Tring BMW
Thank you so much for your kind words, Theo. We’re delighted to hear that our team at Sytner Tring BMW was able to assist you in finding a car that truly brings a smile to your face. It’s always our aim to provide a friendly and helpful service, ensuring every customer feels confident and happy with their choice. Your positive feedback means a great deal to us, and we hope you continue to enjoy your new car for many miles to come.
Reply from Sytner Group - Sytner Tring BMW
Thank you very much for your kind words and positive feedback. We are delighted to hear that you had a really good experience with our service and MOT. It is always our aim to provide excellent customer care and ensure that every visit is as smooth and satisfactory as possible. Your support means a great deal to us, and we look forward to welcoming you back to Sytner Tring BMW in the future. Wishing you safe and enjoyable journeys ahead.
MOT and engine oil service
Managed to do my MOT despite problems with your equipment.
December 8, 2025
Unprompted review
Reply from Sytner Group - Sytner Tring BMW
Dear Richard, Thank you for taking the time to leave your feedback. We are pleased to hear that, despite the issues with our equipment, you were able to complete your MOT successfully. We appreciate your understanding and patience during the process. Your comments are valuable to us, and we hope to continue providing you with a positive experience in the future. Should you require any further assistance, please do not hesitate to get in touch. Kind regards, Sytner Tring BMW Team
Exceptional service every single time
The level of service, from booking car to collection, is exceptional.
Alex, the Service Advisor who dealt with me kept me in the loop every step of the way whilst the technicians were working on my car.
The team was thorough and provided detailed information on any faults or issues detected, unlike another BMW Service Partner I'd taken the car to the week prior.
Sytner Tring's attention to detail made it easy for me to confidently authorise additional work to be done on the car. Having gotten it back, I am reminded why I always go back to them, whether to purchase a new car or get one serviced.
I've previously bought 2 cars from them and have had my last 4 BMWs serviced there and have never been disappointed. The way I drive away feeling as a customer is something every company should aspire towards.
This is what 5-star service looks like. Well done team!
December 8, 2025
Unprompted review
Reply from Sytner Group - Sytner Tring BMW
Thank you for your wonderful review and continued loyalty to Sytner Tring BMW. We are delighted to hear that Alex and the team provided clear communication and thorough service throughout your visit. It’s fantastic to know our attention to detail and customer care have consistently met your expectations, whether purchasing or servicing your BMWs. Your kind words truly mean a lot to us and inspire the whole team to maintain the high standards you’ve come to expect. We look forward to welcoming you back again soon.
A great experience with buying my first BMW
Michael and Kevin were great to deal deal with, friendly and professional. They made me feel like a valued customer and found me just the car I wanted. Dealership looked nice and everyone I dealt with was friendly and efficient. A high standard set for my next visit!
November 29, 2025
Unprompted review
Reply from Sytner Group - Sytner Tring BMW
Dear Ryan, Thank you very much for your kind words. We’re delighted to hear that Michael and Kevin provided a friendly and professional experience, making you feel valued throughout your visit. It’s wonderful to know you found the perfect car and appreciated the high standards of our dealership. Your positive feedback means a great deal to us, and we look forward to welcoming you back to Sytner Tring BMW in the future. Best wishes, The Sytner Tring BMW Team
Brilliant service.
Received punctually by service department, quickly booked in and my service and MOT processed sooner than expected. Well done service team.
November 24, 2025
Unprompted review
Reply from Sytner Group - Sytner Tring BMW
Dear R Lawes, Thank you very much for your kind words and positive feedback. We are delighted to hear that you received a punctual and efficient service experience with us at Sytner Tring BMW. It is always our aim to provide a smooth and timely process for both servicing and MOTs, so it’s wonderful to know we met your expectations. Your recognition means a great deal to our service team. We look forward to welcoming you back in the future. Kind regards, Sytner Tring BMW Team
Child lock issues
I was having an issue with door locks on my ALPINA b4 Gran Coupe and Sam Gray at Sytner Tring supplied the information I needed to quickly resolve things.
Great work from the service department.
October 29, 2025
Unprompted review
Great team at Sytner Tring
The team at Tring, in particular Jason Tack, made sure I had a great experience buying a new car from them. Couldn’t recommend highly enough and even though I’ve moved out of the area I’d happily put business there way in future.
October 28, 2025
Excellent dealership, faultless service.
Friendly, professional and very knowledgable sales team . Jason particularly helpful and informative. Competitive pricing and fair trade in. Car prepared to as new condition minor cosmetic issues sorted and handover very detailed and informative. Follow up questions answered promptly. The best BMW dealership I’ve bought from and I’ve tried a few. !
October 9, 2025
First class service and communication…
First class service and communication throughout from Pierre in service team. Sytner arranged bodywork repair and turned around to high standard. Helpful and easy for me.
September 22, 2025
Unprompted review
Reply from Sytner Group - Sytner Tring BMW
Thank you for taking the time to leave such a positive review, Simon. We are delighted to hear that you received first-class service and communication from Pierre in our service team. Our team at Sytner Tring BMW always strives to provide the best experience for our customers, and we are glad that we were able to arrange a high-quality bodywork repair for you. We appreciate your kind words and are happy to have made the process easy and helpful for you. Thank you for choosing Sytner Tring BMW.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.