I spoke to Bethany who swiftly arranged a test drive for me and was very knowledgeable and friendly from that moment right through to handover of my mini - Great service all round. Thank you!
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Location
Switch locationLondon Road, Cow Roast, HP23 5RE Hertfordshire, GB
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See what reviewers are saying
“ My Mini from Tring “ I contacted Sytner Tring with details of my preferred Mini Countryman on the 26th July 2023. . Next day a video from Darren Henshaw arrived with the perfect car. My VW was dea... See more
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Excellent salesman, dealt patiently with our many questions and told us to return if we had any further queries. The car has been admired by friends so we shall definitely recommend Sytner Tring... See more
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Excellent informative service. No high pressure sales feel. The team were happy to provide all the options that applied to us (without trying to up sell) and after we bought our car they were happy to... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
London Road, Cow Roast, HP23 5RE, Hertfordshire, United Kingdom
4.8
Excellent
71 reviews
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Super helpful staff...
Visited mini today, Lloyd and Jane were just brilliant - thank you guys!
June 13, 2024
Unprompted review
Reply from Sytner Group - Sytner Tring MINI
Thank you for your kind words, Bianca. We are delighted to hear that you had an brilliant experience with us at Sytner Tring MINI. We are especially pleased to hear that Lloyd and Jane looked after you so well. We strive to provide the best customer service possible and it is great to hear that we have achieved this. We hope to see you again soon.
A friendly and helpful team
The sales people I spoke to were all polite, respectful and were not pushy. It has been easy to change my car and took a short time. I was kept fully informed throughout the process.
May 31, 2024
Reply from Sytner Group - Sytner Tring MINI
Thank you for your kind words, Mrs Ashburner. We are delighted to hear that you had a pleasant experience with us at Sytner Tring MINI. We strive to ensure that our customers have a smooth and stress-free experience when changing their car, and it is great to hear that we have achieved this for you. We are committed to providing excellent customer service and we are glad that you felt respected and informed throughout the process. We look forward to seeing you again soon.
Reply from Sytner Group - Sytner Tring MINI
Thank you for your kind words, Liam. We are delighted to hear that you had a great experience with us at Sytner Tring MINI. Our team strives to provide the best service possible and we are pleased that you found them to be efficient and helpful. We value your feedback and we hope to see you again soon.
Excellent informative service
Excellent informative service. No high pressure sales feel. The team were happy to provide all the options that applied to us (without trying to up sell) and after we bought our car they were happy to spend time helping us to get used to all its different features.
April 28, 2024
Reply from Sytner Group - Sytner Tring MINI
Thank you for your kind words, Lisa. We are delighted to hear that you had a great experience with us at Sytner Tring MINI. We strive to provide an informative and helpful service to all our customers, and we are glad that we could provide you with all the options that applied to you without trying to upsell. We are also pleased that we could help you get used to all the features of your new car. We hope you enjoy your new car and thank you for choosing Sytner Tring MINI.
Mini Cooper Clubman Estate…
From very first point of contact through to delivery of my new car the service I received from James Thiel was excellent. Indeed I can say that in all my experiences with BMW over the last twenty years or more this was the best.
April 2, 2024
Reply from Sytner Group - Sytner Tring MINI
Thank you for your kind words, Timothy. We are delighted to hear that you had such a positive experience with James Thiel and Sytner Tring MINI. We strive to provide the best customer service and it is wonderful to hear that we have achieved this. We hope that you enjoy your new car and that you will continue to have a great experience with BMW in the future. Thank you for your support.
Great service always kept up to date on…
Great service always kept up to date on arrival of our car although we had to wait a little longer but mini gave us £150 as compensation.would recommend the dealership in Tring .
April 2, 2024
Reply from Sytner Group - Sytner Tring MINI
Thank you for your 5 star review, Barry! We are delighted to hear that you were kept up to date on the arrival of your car and that you were compensated for the wait. We strive to provide the best customer service and we are glad that you would recommend us. We hope you enjoy your new car and we look forward to seeing you again soon. Thank you for choosing Sytner Tring MINI.
The whole experience
The whole experience from choosing my mini to delivery went extremely smoothly. The team are extremely helpful and informative through every step.
I have bought minis in the past and this just made me remember why I came back!
March 27, 2024
Reply from Sytner Group - Sytner Tring MINI
Thank you for your 5 star review of Sytner Tring MINI. We are delighted to hear that you had a great experience with us. We strive to provide the best customer service and we are glad that we could meet your expectations. We are glad that you remembered why you came back to us and we hope that you will continue to choose us for all your MINI needs. We look forward to seeing you again soon.
I got exactly what I asked for ..
I was possibly quite sure as to what I wanted in my new Mini and Steve Allum listened and subsequently delivered the perfect Mini Clubman for me.
March 15, 2024
Reply from Sytner Group - Sytner Tring MINI
Thank you for your kind words, Helen. We are delighted to hear that Steve Allum was able to help you find the perfect MINI Clubman for you. At Sytner Tring MINI, we strive to provide the best customer service and ensure that all of our customers leave with the car of their dreams. We are so pleased that you are happy with your new car and we hope you enjoy it for many years to come. Thank you for choosing Sytner Tring MINI.
Good experience.
James Thiel went above and beyond to help us with the choice of car. He was patient and kept us up to date with progress. He made the experience stress free.
March 7, 2024
Reply from Sytner Group - Sytner Tring MINI
Thank you for your kind words, Sandra. We are delighted to hear that James Thiel was able to make your experience at Sytner Tring MINI stress free. We strive to provide the best customer service and it is great to hear that James was able to exceed your expectations. We are proud of our team and we will make sure to pass on your feedback to James. Thank you for choosing Sytner Tring MINI and we hope to see you again soon.
Max Savins and colleagues at Sytner…
Max Savins and colleagues at Sytner Tring Mini were fantastic during our recent purchase of a mini countryman. Very helpful, great customer service. Great experience.
January 12, 2024
Unprompted review
Reply from Sytner Group - Sytner Tring MINI
Thank you for your kind words, John. We are delighted to hear that you had a great experience with Max Savins and the team at Sytner Tring MINI. We strive to provide the best customer service possible and it's great to hear that we achieved this for you. We hope you enjoy your new MINI Countryman and that you will come back to us for any future needs. Thank you again for your review.
Great service from Max in choosing the…
Great service from Max in choosing the specification kept me informed re delivery and even lent me his car when there was a slight delay.
Alex did an excellent handover
Overall very happy with Sytner Tring
February 21, 2024
Unprompted review
Reply from Sytner Group - Sytner Tring MINI
Thank you for your kind words, Liz. We are delighted to hear that you had a great experience with Max and Alex. We strive to provide the best service possible and it's great to hear that we achieved that for you. We hope you are enjoying your new MINI and that you will continue to have a great experience with Sytner Tring. Thank you for your review and we look forward to seeing you again soon.
This is my 4th mini so speaks for…
This is my 4th mini so speaks for itself. Staff are very friendly, very helpful and kept me informed every step of the way, especially Alex. I would have no hesitation in recommending you guys.
February 21, 2024
Reply from Sytner Group - Sytner Tring MINI
Thank you for your kind words, Irene. We are delighted to hear that you have had such a positive experience with us here at Sytner Tring MINI. We strive to provide the best customer service possible and it is great to hear that Alex was able to help you every step of the way. We are so pleased that you would recommend us and we look forward to seeing you again soon.
Reply from Sytner Group - Sytner Tring MINI
Thank you for your 5 star review, M Castello. We are delighted to hear that you had a great experience with our staff at Sytner Tring MINI. Our team is dedicated to providing the best customer service and we are glad that you felt welcomed and supported. We strive to ensure that all our customers have a positive experience and we are glad that we could meet your expectations. We look forward to seeing you again soon.
The staff where very helpful and…
The staff where very helpful and efficient. They were not pushy, they let you make your decision and were there to help and advise.
February 17, 2024
Reply from Sytner Group - Sytner Tring MINI
Thank you for your kind review of Sytner Tring MINI. We are delighted to hear that our staff were helpful and efficient in assisting you with your decision. We strive to ensure that our customers have the best experience possible and we are glad that we were able to provide you with the advice and support you needed. We look forward to welcoming you back in the future.
Alex Woodhead our sales executive was…
Alex Woodhead our sales executive was amazing. He was punctual, explained everything and connected phone to the BMW connectivity app. He then half filled my Mini Cooper vehicle before leaving the showroom.
February 5, 2024
Reply from Sytner Group - Sytner Tring MINI
Thank you for your kind words about Alex Woodhead. We are delighted to hear that he was punctual and explained everything clearly. We are also pleased that he was able to connect your phone to the BMW connectivity app and fill your MINI Cooper vehicle before leaving the showroom. We strive to provide the best customer service and it is great to hear that Alex was able to do this. We hope you enjoy your new car and thank you for choosing Sytner Tring MINI.
Great service Tring
The service we received was excellent we felt that both salesman and manager we helpful
They are great for servicing and very welcoming
February 6, 2024
Reply from Sytner Group - Sytner Tring MINI
Thank you for your kind words, Marcia. We are delighted to hear that you had a great experience with our team at Sytner Tring MINI. We strive to provide the best service possible and it's great to hear that we achieved that for you. We are also pleased to hear that you found our servicing to be of a high standard. We look forward to welcoming you back in the future.
Hand over good but very little after care.
I didn’t like that we had trouble with pod point and had no help what so ever from Sydney. Was promised they would email us after they had spoken to Pod Point but that didn’t happen. They change over was very good. I wasn’t happy with the colour as it is a different red to what i was expecting (as per sample)
November 3, 2023
Reply from Sytner Group - Sytner Tring MINI
Thank you for taking the time to review Sytner Tring MINI. We are sorry to hear that you had trouble with Pod Point and that you did not receive the help you were expecting. We understand how frustrating this must have been. We are glad to hear that the changeover was good. We are sorry that the colour was not as expected. We take customer satisfaction very seriously and we will use your feedback to ensure that we can improve our services in the future. Thank you for your review.
Sytner Tring amazing
Sytner Tring would absolutely recommend when acquiring a motor vehicle from them..Darren Henshaw from Motability sales from start to finish 100% professional and kept you updated on the order from when I placed it to when we came to collect the vehicle which was approximately 3/4 week when it came to collecting the car he was very detailed and understanding on demonstrating all the controls and equipment. Very highly recommend Sytner Tring Thank you
December 28, 2023
Reply from Sytner Group - Sytner Tring MINI
Thank you for your kind words, Mr Stringer. We are delighted to hear that you had such a positive experience with Sytner Tring MINI. We strive to provide the best customer service and are pleased that Darren Henshaw was able to meet your expectations. We are glad that you were kept up to date with the order and that you were satisfied with the demonstration of the car's controls and equipment. We hope you enjoy your new car and thank you for your recommendation.
MINI Tring - brilliant!
The whole team at MINI Tring made the process of getting a new car a really fun and exciting experience! I wanted to say a huge thank you in particular to Darren, who kept us informed and involved throughout the entire process. Thank you!
December 21, 2023
Reply from Sytner Group - Sytner Tring MINI
Thank you for your kind words, Miss Woods. We are delighted to hear that you had such a positive experience with us at Sytner Tring MINI. We are especially pleased to hear that Darren was able to make the process of getting a new car a fun and exciting experience. We strive to ensure that all of our customers have the best possible experience when they visit us and it is great to hear that we have achieved this. We look forward to seeing you again soon.
A real passion for customer service and…
A real passion for customer service and the brand. Many thanks to Steve and James, excellence is an understatement for the fine detail you add to the service.
December 20, 2023
Reply from Sytner Group - Sytner Tring MINI
Thank you for your kind words, Mr Iain. We are delighted to hear that you had such a positive experience with Steve and James. At Sytner Tring MINI, we strive to provide the highest level of customer service and we are pleased that you felt that passion for the brand. We are committed to delivering excellence and we are glad that you noticed the fine detail that our team adds to the service. We look forward to welcoming you back soon.
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