I spoke to Bethany who swiftly arranged a test drive for me and was very knowledgeable and friendly from that moment right through to handover of my mini - Great service all round. Thank you!
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Location
Switch locationLondon Road, Cow Roast, HP23 5RE Hertfordshire, GB
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See what reviewers are saying
“ My Mini from Tring “ I contacted Sytner Tring with details of my preferred Mini Countryman on the 26th July 2023. . Next day a video from Darren Henshaw arrived with the perfect car. My VW was dea... See more
Company replied
Excellent salesman, dealt patiently with our many questions and told us to return if we had any further queries. The car has been admired by friends so we shall definitely recommend Sytner Tring... See more
Company replied
Excellent informative service. No high pressure sales feel. The team were happy to provide all the options that applied to us (without trying to up sell) and after we bought our car they were happy to... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
London Road, Cow Roast, HP23 5RE, Hertfordshire, United Kingdom
4.8
Excellent
71 reviews
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Excellent customer serivce
Excellent customer service - from order to delivery.
Harry our salesman was very knowledgeable about the complete mini range. He took time to listen to our requirements, make recommendations and help us order a car that when delivered we are extremely happy with - nothing was too much trouble.
December 7, 2023
Reply from Sytner Group - Sytner Tring MINI
Thank you for your kind words, Christine. We are delighted to hear that you had such a positive experience with us here at Sytner Tring MINI. We strive to provide the best customer service possible and it is great to hear that Harry was able to help you find the perfect car for your needs. We hope you enjoy your new car and we look forward to seeing you again soon.
Great as usual
Not the first Mini I bought with Darren Henshaws help and it worked all well as expected !!!
November 28, 2023
Reply from Sytner Group - Sytner Tring MINI
Thank you for your kind review, Barbara. We are delighted to hear that you had a positive experience with Darren Henshaw's help when purchasing your MINI from Sytner Tring. We strive to provide the best customer service and it is great to hear that we have achieved this. We hope you enjoy your new MINI and that you will come back to us in the future for any of your motoring needs. Thank you for choosing Sytner Tring.
Reply from Sytner Group - Sytner Tring MINI
Thank you for your kind words, Dr Foreman. We are delighted to hear that you had an excellent experience with us at Sytner Tring MINI. Our team works hard to ensure that all of our customers receive the highest level of customer service and support. We are committed to providing a friendly and professional service, and we are pleased that you felt this during your visit. We look forward to welcoming you back soon.
Excellent and smooth service
The team and especially James were brilliant, went above and beyond! I would definitely recommend.
November 8, 2023
Reply from Sytner Group - Sytner Tring MINI
Thank you for your kind words, Scott! We are delighted to hear that you had a great experience with us at Sytner Tring MINI. We strive to provide the best customer service and it's great to hear that James went above and beyond to make sure you had a positive experience. We appreciate your recommendation and hope to see you again soon. Thank you for choosing Sytner Tring MINI!
Trouble free and fast delivery.
November 7, 2023
Reply from Sytner Group - Sytner Tring MINI
Thank you for your 5 star review, Iain. We are delighted to hear that you had a trouble free and fast delivery experience with Sytner Tring MINI. We strive to provide the best customer service and we are glad that we have achieved this with you. We hope that you are enjoying your new car and that you will continue to have a great experience with us. If you have any questions or concerns, please do not hesitate to contact us. Thank you again for your kind words.
received great service from Harry in…
received great service from Harry in sales. rea;;y pleased with my mini cooper s
October 24, 2023
Reply from Sytner Group - Sytner Tring MINI
Thank you for your 5 star review, Ms Craig. We are delighted to hear that you had a great experience with Harry in sales and that you are pleased with your new MINI Cooper S. At Sytner Tring MINI, we strive to provide the best customer service and we are glad that we have achieved this with you. We hope you enjoy your new car and we look forward to seeing you again soon.
helpful and knowledgeable staff
Darren was very helpful and I did not feel pressurised into buying the car. I was presented with all of the information that I needed to make an informed decision about the car that I was buying.
October 12, 2023
Reply from Sytner Group - Sytner Tring MINI
Thank you for your kind words about Darren and your experience at Sytner Tring MINI. We strive to ensure that all of our customers feel comfortable and informed when making a purchase. We are delighted that you felt this way and that you were able to make an informed decision about the car you bought. We hope you enjoy your new car and that you will come back to us in the future. Thank you for choosing Sytner Tring MINI.
Excellent Service
Excellent service, no pushy sales pitch. Listened to my needs. Car was in excellent condition when I collected it.
October 6, 2023
Reply from Sytner Group - Sytner Tring MINI
Thank you for your kind words, Claire. We are delighted to hear that you had a great experience with us at Sytner Tring MINI. We strive to provide the best customer service and ensure that our customers are listened to and their needs are met. We are also pleased to hear that the car was in excellent condition when you collected it. We take great pride in the quality of our vehicles and are glad that you were satisfied with it. We look forward to seeing you again soon.
Mini substandard parts
Car went in for a recall and they did a free health check. Wasn’t that concerned knowing car is still under warranty. It needed 2 new dust cover caps but because they are rubber are not covered. Wanted over £400 to fit on a 2 year old car with 11000 miles. Seems Mini are using substandard parts which are not suitable for the job.
Have completed the Mini survey which is a bit of a scam because unless you score 2 or more out 5 it wont submit so had to give 2!
September 21, 2023
Unprompted review
Reply from Sytner Group - Sytner Tring MINI
We are sorry to hear that you were not satisfied with the service you received at Sytner Tring MINI. We take customer feedback very seriously and would like to invite you to contact our Head of Business, Louise Hill, louisehill@sytner.co.uk, to discuss your experience further. We are committed to providing the highest quality of service and would like to ensure that your experience is improved. Thank you for taking the time to provide us with your feedback.
Pleasure to deal with professional…
Pleasure to deal with professional people. First class service from start to finish of my buying experience. Would highly recommend the team at Tring.
September 29, 2023
Reply from Sytner Group - Sytner Tring MINI
Thank you for your kind words, Lesley. We are delighted to hear that you had a great experience with us at Sytner Tring MINI. Our team works hard to ensure that all of our customers have the best possible experience when buying a car from us. We are glad that you found our service to be first class and that you would recommend us to others. We look forward to seeing you again soon.
Very happy with the service I received
Very happy with the service I received! Five stars!
September 10, 2023
Reply from Sytner Group - Sytner Tring MINI
Thank you for your five star review, Mrs Charlesworth. We are delighted to hear that you are happy with the service you received at Sytner Tring MINI. We strive to provide the best customer service and experience possible, and it is great to hear that we have achieved this. We hope to see you again soon and thank you for your kind words.
I contacted Sytner Tring Mini with…h
“ My Mini from Tring “
I contacted Sytner Tring with details of my preferred Mini Countryman on the 26th July 2023. . Next day a video from Darren Henshaw arrived with the perfect car. My VW was dealt with as part exchange and even my favourite number plate was rescued for my new car ! I was upset giving up my Touran but Louise Hill , Darren and the team were kind , helpful and professional making the whole process a joy.
Thrilled with my purchase , thankyou Sytner Tring Mini .
September 7, 2023
Reply from Sytner Group - Sytner Tring MINI
Thank you for your kind words, Mrs Greaves. We are delighted to hear that you had such a positive experience with us here at Sytner Tring MINI. We strive to provide the best customer service and it is wonderful to hear that we achieved this for you. We are also pleased that we were able to help you find the perfect car and that we were able to rescue your favourite number plate for you. We hope you enjoy your new MINI Countryman and we look forward to seeing you again soon.
Fantastic team at Sytner Tring
Fantastic team at Sytner Tring. So helpful. Steve Allum and Darren Henshaw went out of their way to help with the purchase, extras on the car and arrange the finance.
Thank you to all.
Jill newman
July 31, 2023
Reply from Sytner Group - Sytner Tring MINI
Thank you for your kind words, Peter and Jill. We are delighted to hear that Steve and Darren were able to help you with the purchase of your MINI and that you are happy with the extras and finance arrangements. We strive to provide the best customer service and it is great to hear that we have achieved this. We hope you enjoy your new car and look forward to seeing you again soon.
Really impressed with Sytner Mini Tring…
Really impressed with Sytner Mini Tring and highly recommend Max. So helpful and professional, and my mini was immaculate on collection. We defiantly buy again from this branch.
July 27, 2023
Reply from Sytner Group - Sytner Tring MINI
Thank you for your kind words, Kate. We are delighted to hear that you had a great experience with Sytner Tring MINI and that you were impressed with the service you received from Max. We strive to provide the highest level of customer service and it is great to hear that we have achieved this. We are also pleased that you were happy with the condition of your MINI when you collected it. We look forward to seeing you again in the future.
The staff was extremely helpful
The staff was extremely helpful. They knew their stuff. They had great knowledge. They made it extremely easy for me to find the right car
July 13, 2023
Reply from Sytner Group - Sytner Tring MINI
Thank you for your kind words, Michael. We are delighted to hear that you had such a positive experience with our team at Sytner Tring MINI. We strive to ensure that our customers have the best possible experience when choosing their car, and it is great to hear that our team was able to provide you with the knowledge and expertise you needed to make the right decision. We look forward to seeing you again soon.
Very helpful & made to feel welcome
Time was taken over my choice of car & extras and Josh kept me informed of delivery time etc. As my car had to be adapted to hand controls this was all arranged for me by Josh. Made to feel welcome, very helpful.
July 1, 2023
Reply from Sytner Group - Sytner Tring MINI
Thank you for your kind review of Sytner Tring MINI. We are delighted to hear that Josh took the time to help you with your choice of car and extras, and kept you informed of the delivery time. We are also pleased to hear that Josh was able to arrange the adaptation of your car to hand controls. We strive to make all our customers feel welcome and we are glad that you experienced this. We hope you enjoy your new car and thank you for choosing Sytner Tring MINI.
Excellent salesman
Excellent salesman, dealt patiently with our many questions and told us to return if we had any further
queries.
The car has been admired by friends so we shall definitely recommend Sytner Tring Mini if they decide to purchase one.
June 26, 2023
Reply from Sytner Group - Sytner Tring MINI
Thank you for your kind words, Mrs Henderson. We are delighted to hear that you had a positive experience with our salesman and that you are recommending us to your friends. At Sytner Tring MINI, we strive to provide the best customer service and ensure that all of our customers are satisfied with their purchase. We are glad that you are happy with your car and that you feel comfortable enough to come back to us with any further queries. Thank you for your support and we look forward to seeing you again soon.
From the time I ordered my car to the…
From the time I ordered my car to the time it arrived a few weeks later Sytner Tring couldn't do more to help. Totally effortless experience.
June 20, 2023
Reply from Sytner Group - Sytner Tring MINI
Thank you for your kind words, Greg. We are delighted to hear that you had such a positive experience with us. We strive to make the process of ordering a car as effortless as possible, and it's great to hear that we achieved this for you. We hope you are enjoying your new car and that you will continue to have a great experience with Sytner Tring MINI. Thank you for your support.
Sytner are a very professional outfit
Sytner are a very professional outfit, with great customer service and attention to detail.
June 6, 2023
Reply from Sytner Group - Sytner Tring MINI
Thank you for your kind words, David. We are delighted to hear that you had a great experience with us at Sytner Tring MINI. Our team works hard to ensure that our customers receive the highest level of service and attention to detail. We are committed to providing an excellent customer experience and we are glad that you felt that we achieved this. We look forward to welcoming you back to Sytner Tring MINI in the future.
Excellent experience
Good staff, worked hard to get the mini my wife wanted. All went according g to plan.
June 14, 2023
Reply from Sytner Group - Sytner Tring MINI
Thank you for your kind review, Peter. We are delighted to hear that our team worked hard to get your wife the MINI she wanted. We strive to ensure that all of our customers have a positive experience when visiting our dealership and it is great to hear that everything went according to plan. We hope you and your wife enjoy your new MINI and we look forward to seeing you again soon.
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