I spoke to Bethany who swiftly arranged a test drive for me and was very knowledgeable and friendly from that moment right through to handover of my mini - Great service all round. Thank you!
Company replied
Location
Switch locationLondon Road, Cow Roast, HP23 5RE Hertfordshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
“ My Mini from Tring “ I contacted Sytner Tring with details of my preferred Mini Countryman on the 26th July 2023. . Next day a video from Darren Henshaw arrived with the perfect car. My VW was dea... See more
Company replied
Excellent salesman, dealt patiently with our many questions and told us to return if we had any further queries. The car has been admired by friends so we shall definitely recommend Sytner Tring... See more
Company replied
Excellent informative service. No high pressure sales feel. The team were happy to provide all the options that applied to us (without trying to up sell) and after we bought our car they were happy to... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
London Road, Cow Roast, HP23 5RE, Hertfordshire, United Kingdom
4.8
Excellent
71 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and communication
I have been dealing with the Tring branch for the past 6 years now, and have always received first class service.
I have just changed my car over again and the whole process was really smooth. I was regularly updated prior to collection, and the handover was faultless too.
I love my new Mini, and would highly recommend Sytner Tring MINI.
May 17, 2023
Reply from Sytner Group - Sytner Tring MINI
Thank you for your kind words, Alice. We are delighted to hear that you have been a loyal customer for the past 6 years and that you have had a great experience with us. We strive to provide the best service possible and are glad that we have been able to meet your expectations. We are also pleased that you are happy with your new MINI and that you would recommend us to others. We look forward to seeing you again soon. Thank you for choosing Sytner Tring MINI.
If you’re buying a mini, go here
Great product. Very professional staff kept me informed all the way through the process. Made buying a car a pleasure. The after sales service has been pretty good too. Would recommend.
May 16, 2023
Reply from Sytner Group - Sytner Tring MINI
Thank you for your kind words, Jan. We are delighted to hear that you had a pleasant experience when buying your car from Sytner Tring MINI and in particular Alex Woodhead. We strive to provide the best customer service and are pleased that you felt informed and supported throughout the process. We also appreciate your feedback on our after sales service and are glad that you would recommend us. We look forward to seeing you again soon.
Max was fantastic throughout
Max was fantastic throughout; communication and support was brilliant.
May 5, 2023
Reply from Sytner Group - Sytner Tring MINI
Thank you for your kind words, Mr Warner. We are delighted to hear that Max provided you with excellent communication and support. At Sytner Tring MINI, we strive to provide the highest level of customer service and it is wonderful to hear that we have achieved this. We hope that you have enjoyed your experience with us and we look forward to welcoming you back in the future.
Just got my new mini ,all very easy and…
Just got my new mini ,all very easy and was kept updated by Darren ,the service was great and so is my car ,very friendly service
December 22, 2022
Unprompted review
Reply from Sytner Group - Sytner Tring MINI
Hi Lorraine, thank you for your 5* review - we really appreciate your support. We're so pleased to hear that you had a positive experience with Darren and we will be sure to pass on your kind words. Many thanks, Sytner Tring MINI
Alex was very helpful.
Alex was very helpful and updated us of our delivery date each month.
The showroom has all the different models available to see and the test drive was easy to arrange.
The handover was very comprehensive.
We were very pleased with the service we received.
November 11, 2022
Reply from Sytner Group - Sytner Tring MINI
Hi Jayne, thank you for your 5* review - we really appreciate your support. We're thrilled to hear that you had a positive experience with Alex and we will be sure to pass on your kind comments. Many thanks, Sytner Tring MINI
Great service
Quick, efficient, professional!! Darren secured me a good Mini and kept me informed throughout the process
November 11, 2022
Reply from Sytner Group - Sytner Tring MINI
Hi Timothy, thank you for your 5* review - we really appreciate your support. We're so pleased to hear that you had an enjoyable experience and we will be sure to pass on your kind words to Darren. Many thanks, Sytner Tring MINI
Good services, let down by BMW
Ordered car in November, finally delivered in September. Not due to the dealer, but by parts being unavailable, and change of model part way through
September 19, 2022
Reply from Sytner Group - Sytner Tring MINI
Hi Mike, thank you for your review - we really appreciate your support. We understand the frustration with the delays and changes on your MINI, however we really appreciate your patience and we hope you are enjoying your new car! Many thanks, Sytner Tring MINI
Great service
September 2, 2022
Reply from Sytner Group - Sytner Tring MINI
Hi Carole, thank you for your 5* review - we really appreciate your support. Many thanks, Sytner Tring MINI
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.