Territory Ahead Reviews 214

Of the several times I've ordered from TA the items are backordered. In the past couple months, same thing, except I kept getting the same reply for about 2 months that their vendor is having difficulty. I finally canceled that order, weeks now have past on my current order with the same old story. TA needs to get different and reliable vendors, or don't advertise things that can't be delivered. I will NOT buy from them again.

I have been a very happy customer for many years, quality, fit and sale prices all were very good. Until my most recent order in March. Fortunately it was for a clearance price shirt and not an expensive leather jacket. My experience is similar to previous posts. Never arrived, total run around from customer service, waiting on a refund that still hasn’t been received. Then out of the blue, the item arrived. Customer service told me to return it for a refund. I explained to them that I have been waiting for the original refund for over 6 weeks and that I wasn’t confident that I would ever receive one. What a mess from I company that I used to recommend to anyone who complemented me on their products.

As with many people who have ordered items through The Territory Ahead, I have been duped. I have had the same experiences as many on here in not receiving an item, being told it’s on indefinite back order, and after 4 months of phone calls and emails, I still haven’t received a refund. This company is committing fraud. My last correspondence with them was 4/16 and was told I would get a refund asap, but they couldn’t tell me what that even meant. This company has to be going under. I can’t believe any other reason why their customer service is so horrible. Buyer beware.

What an utter disappointment. I used to buy lots of items from them 20 years ago. They were reputable and reliable like any higher end retailer. Now it's a complete joke they back order items in stock at the time of purchase, charge you for it and then never process the refund. Or say it's in the system. What system? I hope they and J. Peterman GO OUT OF BUSINESS.

I ordered a bunch of stuff for my husband for Christmas, all of which was “in stock”, according to the website. I received one item while the others just showed “order confirmed” for weeks. When I was finally able to reach someone in customer service, they told me they didn’t know if or when those items would be back in stock, so I cancelled them and received a refund in a timely manner.
The one item I DID actually receive, my husband decided he didn’t want. I sent it back within the return window and tracked the package to ensure it arrived. It has been THREE MONTHS and I have yet to receive a refund. I was assured (about a month after they received it) that I would be refunded within 3-5 days. Those days went by. I contacted them again, and was told 1-3 days. Nothing. Again, it has been THREE GODDAMNED MONTHS, and I can’t get my money back.

ETA: it’s now July 9th. I still have not received my money.

I’ve enjoyed Territory Ahead’s products for several years now. Good fit, nice quality, etc. However, 6 weeks ago I ordered a T-shirt and have yet to receive it. I’ve contacted customer service 3 times now and have been told it’s “lost in the system” - yet I was charged the day the order was placed. Not sure what has happened to this company, but it seems to have gone down hill (new management?). Good thing it wasn’t a $300 or $400 order!

My experience for several years was always positive; I've ordered dozens of items, great products and always reliable. Their quality seemed to slip andehen I tried to contact them I never heard anything back. My last order was a couple pair of jeans, both the sane and one of which was marked wrong. One pair was way too big. They told me they were couldn't be returned because I tried them on. My bank credited my Visa card and since I didn't hear anything from Territory, I kept them; intimately gave them away. That was the last time I'll ever buy from them.

What a horrible company!!! They charge for items that haven’t been shipped to you and then never get the items back in stock. I’ve been waiting for 2 shirts for 4 months!! I cancelled one of the shirts 2 months ago and still haven’t received a refund. They are a fraudulent company that steals your money. I finally had enough and filed fraud charges with my bank. DON’T ORDER FROM THIS COMPANY

Really slow shipping and expensive shipping, out of most products sizes, but still sell them and you just wait months for restocking, was once a great company, now cheap quality and terrible service...

I ordered a t-shirt. It was never received. I tried contacting Territory Ahead by phone. Spent several minutes on hold before a message came on and said email them. I emailed and the message was undeliverable. I think I'm out the price of the t-shirt and the shipping cost. Too bad. I'm finished doing business with them.

Territory Ahead USED to be a decent clothing vendor.
Ordered a shirt. Never shipped. Asked for a refund and they offered to re-order and send me the tracking information. Never sent tracking info and never shipped the clothing and they have not issued a refund.

Update: Several more emails w/ "customer service" and they responded that a refund would be issued. Weeks passed with nothing. Had to open a dispute w/ credit card company and they issued me a refund.

Owed me a refund. Refused to give it to me. Had to get my credit card company involved. Do not buy from this company. Horrible

Needed to give it one star becuase it would not let me rate 0. I oredered a T shirt 12/7/24. It was not in stock and I waited. I called in late January and it was still not in stock and they offered to give me a credit (please note I had to call to find out). I called again in Febraury and they said sorry about the slow credit. I called again in March and had the same response. Note agsain I initiated all contacts. I used to like this company and over years I probably bought over $5k in clothes from them. But for a lousy $49.50 they have forever lost my business. Unresponsive - even though acknowleding every time, they owed me the credit. teribble

They steal your money. They never process your return. Then you have to work with your card company to recoup your losses.

My wife ordered two items (shirts) online for me at Christmas. One item was sent but she never heard one peep about the other item. After Christmas she contacted Territory Ahead and they informed her that they had sold out of the shirt; neglecting to tell her. Well, the other shirt was not my cup of tea so I returned it on Jan 4th. I received a confirmation that TA received it on the Jan 9th. We waited for our reimbursement....and waited...and waited. I contacted customer service on Feb 3, 4, 19, 25 and March 3rd. Each time I had to recreate the entire situation - telling them that their return department and received the return on Jan 9th. Without exception, each customer rep assured me that they would personnally make sure that I would get reimbursed within 3-5 days (the last rep told me 24-48 hours). It should have dawned on me that that assurance was part of their script. Well, I called on March 12th and asked for the customer service supervisor. I was told that she was busy, but she would call me within an hour or two. It is 24 hours later and I am still waiting for that call.

Ordered an item 6 weeks ago. They immediately charged my card. Still don't have the shirt. Tracking number they provided 5 weeks ago indicates the item has never been shipped. Have made multiple phone calls and sent multiple e-mails. I get a different story every time I call. Told me they would 're-ship' the item 4 weeks ago, but they never did. Never responded to my e-mails. Have requested a refund but they haven't refunded my money

I've been a customer of TA for about 20 years. I WILL NEVER PURCHASE FROM THEM AGAIN! I purchased items from Territory Ahead/JP Outfitters on 11/29/24. I sent one for a refund that was received by the company on 1/20/25. I have called them 6 times to track down my non-existent refund, to no avail. I had also exchanged an item that I then returned. The quality was inferior and shape of the item was lumpish. It was received by the company on 2/19/25. A refund has yet to be received for that item either. Every time I call I am told the items were received but they are waiting for the refund to be processed. No supervisor is ever available to handle the problem. Call center goes to the Philippines. I have registered with the BBB. I highly recommend that you steer clear of buying from this company or its affiliates.

I placed a Christmas order 12/8 and they immediately debited my account. I received two items before Christmas, the other four were MIA and when I called they said they were indefinitely backordered. I canceled that and returned the other items on 12/21 and was promised a full refund. It's now March 6, and I'm still out $400. I have gotten the runaround for three months now, empty promises, etc. I have email records as proof of their empty promises that my money will be refunded. I'm determined to fight this, so I've just reported this to the Ohio Attorney General's office as they're based in Cincinnati, and urge you to do the same! It's a simple online form to fill out. I can't include the link here, but easy enough to google.

First of all, I've been a customer of Territory Ahead since the 1980s (before the Internet!), buying things from their once beautiful catalogs. They are now a far cry from their former self.

I cancelled two orders BEFORE they shipped, received verbal confirmation that they were cancelled, but Territory Ahead shipped them anyway. .. And why did I cancel one of the orders? Because even though their website showed the item in stock and therefore would make it before a birthday for a gift, after I ordered, it now showed the item as "back-ordered" on my account page. Great. So I cancelled. But then a week later, the item shipped anyway.. and you guessed it, was received too late for the birthday.

In addition, they said the initial shipping charge would NOT be refunded. What? It was your mistake! I intended to dispute that issue, but I never got to that point, because they won't credit any portion of the orders!

Back to the story.. after the cancelled orders arrived, I returned both, which TA received in early Jan 2025. It's now March and even though I've called multiple times (what a pain to have to explain this over and over to each new representative!) and they acknowledge the returns were received at their warehouse in OH, they always say the returns are, "In process."

I finally had to give up and dispute the transactions with my credit card.. they left me with no choice.

I have ordered from TA many times over the years and enjoyed the quality of the clothing. Something has happened in the last few years. The quality of the merchandise still seems to be good, but fulfillment and customer service are horrible. Seems to be hit or miss. Most recent experience was ordering a shirt and receiving a shipment notification with a tracking number. After 7 days UPS still reported that they had not received the package. After 2 emails TA customer service acknowledged that the item had been "lost in transit." Lost in transit between their warehouse and UPS? They promised reshipment with the following disingenuous message: "Please rest assured that we are actively monitoring this, and we will update you as soon as I receive any further information." After another week still no notice of reshipment or any other communication. Checking the site, the product I had ordered no longer appears except in one size. I have requested a cancelation and refund. Fingers crossed.