The Butler & The Van Reviews 

41
TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

What a hero , came to my rescue when arranged pick up didn't show.... didn't charge any more than his normal more than fare rate even though I was in a desperate situation , really lovely man , will... See more

Rated 5 out of 5 stars

In a word brilliant. Both chaps were professional, prepared and prompt. They helped move home on a warm July day and played tetris masterfully, grafting for over 8 hours with a smile on their... See more

Rated 3 out of 5 stars

Perfectly friendly and do well on packing front. Best to ask a plumber to install your washing machine as it’s now costing us a leak, plastering and flooring inspection thanks to Van Butler not in... See more

Company replied

Rated 5 out of 5 stars

I never normally bother to review anybody, as standards nowadays are generally barely adequate. But I felt I had no choice after using their excellent services. Polite, professional, great comms... See more

Company replied

Company details

  1. Moving Company
  2. Courier and Delivery Service
  3. Delivery Service
  4. Flat Pack Assembly
  5. Moving and Storage Service
  6. Transportation Service

Written by the company

The Butler & The Van is a professional, fully insured Man and Van and House Removals service covering Sheffield, Doncaster, Rotherham, Barnsley, Chesterfield, Worksop, and the wider South Yorkshire area. We specialise in home relocations, house moves, furniture collection and delivery, furniture assembly, Motorbike transport, single-item transport, and business relocations. Whether you're moving home, collecting a sofa, transporting bulky items, or need help assembling furniture, our experienced and friendly team is here to help. Led by Stephen, The Butler, himself. Operating a large Luton van equipped with an electronic tail lift, we can safely handle heavy, awkward, and specialist items, including electronic beds, wardrobes, appliances, pianos, bikes and large furniture. We offer flexible one, two, and three-person teams to suit moves of all sizes. With years of experience and full Goods in Transit Insurance, The Butler & The Van is committed to providing reliable, professional, and friendly man and van services, house removals, and furniture delivery throughout Sheffield, Doncaster, and South Yorkshire.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

41 reviews

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4.7

All reviews

(41)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, text in advance to let me know their timing and arrived as they said. Very courteous and respectfull and efficient. Delivered our goods with care and unwrapped, taking their rubbish with them from the packaging. Would recommend 👌

October 13, 2024
Rated 5 out of 5 stars

Spot on…

Kept me updated on delivery time through the day. Lovely friendly guys. Chatted with the children. We’re quick efficient. Perfect.

September 11, 2024
Rated 5 out of 5 stars

Excellent service!

Polite, friendly and efficient. Texted on the morning of delivery to narrow down the time slot. Old mattress bagged up ready for collection by the Council on Tuesday. Very satisfied customer!

August 11, 2024
The Butler & The Van logo

Reply from The Butler & The Van

Thank you for taking the time to leave me a review ☺️ all feedback is taken on board and I'm happy to here we met your expectations.

If you need anything in future you have my number, I'll be happy to help 😁

Rated 5 out of 5 stars

Delivery

Great delivery.

August 11, 2024
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Reply from The Butler & The Van

Thank you for your review I'm glad we could be of help.

Rated 5 out of 5 stars

Great experience

Great experience. Staff well dressed. Only problem store said l would have mh delivery am not 17.30 It meant that my PA could not be here to make the bed up as l was disabled. But l put that down to breakdown of communication between store and Betlers.

August 6, 2024
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Reply from The Butler & The Van

Thank you for taking the time to leave me a review. I have reiterated with the store to ensure all requests for AM or PM are confirmed with me prior to confirmation to ensure this oversight does not occur in future. All feedback is taken onboard and evaluated.

Kind Regards
Stephen Butler
The Butler & The Van

Rated 5 out of 5 stars

Excellent delivery

I had a king size bed and mattress delivered and they were very professional, kind, quick and well mannered.

August 4, 2024
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Reply from The Butler & The Van

Hi Nicola,

Thank you for taking the time to leave me a review.

Glad we met your expectations and look forward to any future business with yourself ☺️☺️

Kind Regards
Stephen Butler
The Butler & The Van

Rated 5 out of 5 stars

Delivery of mattress

2 very friendly & polite young men arrived within the time frame which had been texted to me. They placed my old mattress ready for collection & covered it with the wrapping from the new one.

August 4, 2024
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Reply from The Butler & The Van

Hi Christine,

Thank you for taking the time to leave me a review.

I'm glad you are happy with the level of service provided.

Manors cost nothing and we are more than happy to help.

All in a days work for The Butlers.

Kind Regards
Stephen Butler
The Butler & The Van

Rated 5 out of 5 stars

Exceptional Service!

I hired out The Butler & The Van to help me transport some items across town. He arrived promptly, just before the agreed time, and the whole service was conducted efficiently and in a timely manner.

His customer service is excellent. He is friendly, professional, and quick to respond to communications both before and after the job.

I was charged a more than fair price for his services, and will be happy to hire him again should the need arise. Thanks Steve 😁

June 8, 2024
Rated 5 out of 5 stars

I never normally bother to review…

I never normally bother to review anybody, as standards nowadays are generally barely adequate.
But I felt I had no choice after using their excellent services.
Polite, professional, great comms and prompt
What more could you ask for!?
Thanks again Stephen 👍

May 26, 2024
The Butler & The Van logo

Reply from The Butler & The Van

Thank you very much for taking the time to review our services. As The Butler in The Butler & The Van I strive to give as great a service as possible.

Kind Regards
Stephen Butler

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