Thechapeljewellersshop Reviews 40

Got a great price for my unwanted gold and the professional , friendly service is a credit to them.

Great service, friendly, they take care, and a fast pay out, I will use again

Simon

First visit to the store . Was very efficient and friendly and knowledgeable . Payment for item was in my account within the hour .

Visited today to sell some gold…purchased some items whilst there… Dealt with Rachel, a lovely & professional young lady… Given a very good price for gold and delighted with items I purchased… would definitely visit again and highly recommended…..

I found an old brooch that I presumed was costume jewellery. The large stone in the middle was unattached but still there. I noticed it said 375 (9ct gold) amongst other hallmarks so took it in to be valued at Chapel jewellers. He asked if he could pop out the non gold pearls which I agreed to. He came back with a mangled mess in bits and said it had tested for something else as well as gold and they weren’t bothered about it thanks. So I could’ve just attached the big stone and 2 pearls and worn it but now I can’t even find the bit with the hallmark on it - thanks for nothing. They really should have given me something for it, even something small as a good will gesture for completely ruining it.

Highly recommend.

Today was my first visit to the Chapel Jewellers in Sheffield.
The service was outstanding with the valuation and payment all completed within a couple of hours.
I met Tracy who is extremely knowledgeable.
So professional but also very kind and considerate.
I would highly recommend this very busy but professional jewellers.
Thank you

We have just dealt with Tracy from Chapel Jewellers regarding the sale of a watch and she was very friendly professional and polite. As soon as we agreed a price we were paid immediately. We are delighted with the excellent service and would highly recommend Tracy and Chapel Jewellers.

Great service from start to finish. The lady who served me made me feel very welcome and the transaction was swift.
I'll definitely use Chapel Jewellers again in the future.
Many thanks
Andy

called in with some scrap gold, staff really polite, friendly, and helpful. Dealt with Rachel who was extremely knowledgeable and professional- got a great price, really happy with service - will definitely use again.

What a fantastic business 👏 👌.
BEST JEWELLERS I'VE BEEN TOO
BY MILES. Just wish I'd known about C.J. years earlier.
The customer service is second to none and a Credit to the Owner 👏👏👏👏👏

Outstanding service and brilliant result. What a surprise on the amount received. Thank you so much Chapel Jewellers.

Visited today, and were met and welcomed by members of staff Tommy and Rachel. A busy shop with such a nice relaxing atmosphere, we were able to leisurely look around at lots of lovely, reasonably priced jewellery. Tracy the owner served us and it was just a pleasure to meet with her, she is so personable, informative, kind and genuine - Chapel Jewellers give both a great deal on buying jewellery, coins etc, and sell at exceptionally good prices. Would highly recommend these guys.

If you’re selling 18K jewellery, make sure you get a second opinion on the quality and exact carats of your items before selling to this store. Three different times, Tracy claimed that most of my 18K items, roughly 20 pieces of jewellery which were all sourced from Italy and Dubai and HALLMARKED 750, were 17 carat and under. Consequently, they underpaid me for them. I didn’t mind cos at that time, I was short of options as I was relatively new in town. I’d been buying gold from Dubai and Italy for over 30 years! Never in my life had I ever had any jewellery undervalue 750 hallmarked 18K jewellery before my encounters with Chapel Jewellers. Still I didn’t mind. I was desperate.

Last time this happened, they underpaid me over £200. The calculation was almost 300% lower than the previous calculations hence my fury. Consequently, I decided to consult multiple jewellery stores to evaluate the actual carats of identical jewellery undervalued by CJ. All of them were confirmed to be full 18K. A goldsmith who had previously worked on two of the jewellery I sold on my last transaction was shocked to hear what had happened as he swore they were definitely 18K after testing them previously,

I’ve since switched to Lois Bullion, no fuss, no gimmicks. They paid me the highest rate and didn’t claim that my jewellery were under 18K.
I’ve found other women who were victims of this same carry on, all of whom have since stopped using Chapel Jewellers.
Strangely, the first thing Tracy said to me on the three occasions I transacted with CJ, even before inspecting my items was ”we need to test gold from Africans cos they come up short”. Very absurd and frankly bigoted statement considering the fact that Africa isn’t known for 18k jewellery making. The other African ladies also confirmed Tracy said this to them before proceeding to “wrongly” evaluate their jewellery. Most Africans source 18K from Italy or Middle Eastern countries. The actual gold standard countries for 18K. Why she’s got this strange perception of jewellery from Africans, I’ll never understand.
Anyway, lesson learnt. Never again

Took in a number of 9ct gold chains/bracelets (mostly inherited) this morning, having never done this type of thing before and feeling a bit wary of the process. The service was excellent and friendly. We had the option to leave the items with them and they would call me in about an hour. About 10 minutes later I was called with, what I consider to be, a very good valuation, which I accepted. By the time I arrived home, the funds had been transferred to my bank account. Such efficient service is all too rare these days.

Lovely staff very helpful good quality jewellery highly recommend

I can’t recommend The Chapel Jewellers enough. I recently bought my fiancée’s engagement ring here and dealt directly with the owner, Tracey – and the whole experience was incredible.

Buying such an important ring can feel daunting, but Tracey made it so easy. She took the time to listen to what I wanted, guided me through the options, and never once made me feel pressured. Her knowledge and genuine care really stood out.

The ring itself is absolutely stunning and my fiancée was over the moon when I proposed. I honestly couldn’t have asked for a better experience. Tracey went above and beyond to make sure everything was perfect, and you just don’t get that level of service in the big chain jewellers.

If you’re looking for an engagement ring, wedding bands, or any special jewellery, I’d highly recommend Chapel Jewellers. I’ll definitely be back for our wedding rings.

The Chapel Jewellers purchased my late relatives’ jewellery collection. They were exceptionally kind, courteous and professional. The service was outstanding with the valuation and payment all completed within a couple of hours. I was also very happy with the amount I received.

I have had excellent, friendly and knowledgeable service from Chapel Jewellers. The staff are helpful and welcoming and the services they offer are the best in Sheffield.
They have a wide range of lovely jewellery and it's the only place I will visit in future.

Nothing but good words to say the stuff was so helpful and polite. I won’t be shopping anywhere else other than here from now and I’ve told all my friends and family too. Thank you for making my experience seem less and effortless.

Professional,polite friendly staff, I called to the shop to sell some jewelry after getting a quote from a well known chain of buyers,which after visiting chapel jewelers was clearly a very low ball offer .i would highly recommend this shop and would definitely use or recommend anyone to do so , thanks again 👍.