The Hearing Hub Reviews 

115
TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

I would rate ilford Hearing Hub less than 1. I went there after an ear infection to remove gunk from my right ear. This caused a further infection and when i mentioned to The Hearing Hub they denied... See more

Company replied

Rated 5 out of 5 stars

Was really delighted that I could be seen last Saturday when I woke totally deaf in my right ear - after following GP instructions to use for earole for 2 weeks. Really cannot say enough about Penn... See more

Rated 5 out of 5 stars

I've struggled with blocked ear problems occasionally over the years, but a recent 7 week stint of big hearing loss, despite several packs of Otex, convinced me to try suction. Wow. The procedure was... See more

Company replied

Rated 5 out of 5 stars

Took 93 year old mother, blind and hearing aid user to Harold Wood. Took out a nib size piece of wax from each ear by suction. Mother all the way home was singing their praises “magic, I can hear my o... See more

Company replied

Company details

  1. Audiologist

Information provided by various external sources

Ear wax removal services performed by highly qualified audiologists


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

115 reviews

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4.5

All reviews

(115)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Blocked ear

I had sudden heating loss today and thought that my ears need syringing. I phoned multiple places and nobody have any space till January, which would have been no good for me. I phoned the hearing health hub and Rahim said he could see me tomorrow, which would be Xmas eve. I said I wasn't sure if it was ear wax problem or not, so Rahim told me to come and see him today, so he could assess whether it was a wax issue or not - he said he would squeeze me in between appointments I was over the moon because it was so close to Christmas and very annoying. It wasn't ear wax causing the problem when he looked (I was also able to see inside my ear too, which was great) but more than likely a blockage in my middle ear - he gave me instructions on how to clear it. I then asked how much the charge was and he said nothing because there wasn't an issue with wax. I never write reviews, but I felt like I needed to because Rahim went above and beyond. I will now go back whenever I need my ears suctioned and also the advise he gave me to clear the problem has worked, so I can now enjoy my Christmas. I am so glad I have found someone I can trust with my ears in the future.

December 23, 2022
Unprompted review
Rated 5 out of 5 stars

Laura was extremely helpful @romford…

Laura was extremely helpful @romford branch. explained me in great details. put my mind to rest. highly recommended.

November 21, 2022
Unprompted review
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Reply from The Hearing Hub

Hi there, thank you for your great review, we'll make sure its passed onto Laura

Rated 5 out of 5 stars

Another good experience

Hi and welcome back to my hearing. Thank you Ali at leyton hearing hub an excellent job very well carried out and painless to.

November 17, 2022
Unprompted review
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Reply from The Hearing Hub

Hi Brendan, thank you for such a kind review, we'll make sure it's passed onto Ali

Rated 5 out of 5 stars

Visited The Hearing Hub Southend today…

Visited The Hearing Hub Southend today with one blocked ear and one not so bad ear. Nibin explained everything he was doing and put you at your ease. After irrigation and suction he removed a plug of wax from each ear the size of a tic tac mint - WOW! what a difference I hadn't realised how bad my hearing had got. I can hear crystal clear now. Thanks Nibin! I would definitely recommend a visit to The Hearing Hub if you have blocked ears.

July 9, 2022
Unprompted review
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Reply from The Hearing Hub

Hi Ian, thank you for such a kind review, we'll make sure it gets passed on

Rated 5 out of 5 stars

Hearing Hub Chelmsford

Absolutely first class service. Had both the microsuction and irrigation. Came out to hear the birds singing and the bees buzzing. My only small gripe is that I would have preferred not to see two open topped, near to overflowing waste bins in the treatment room. I didn't particularly want to see what came out of my own ears, let alone what came out of those before me! I'll definitely use them again though.

February 18, 2022
Unprompted review
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Reply from The Hearing Hub

Hi Steve, thank you for the review and the suggestion, we've taken it on board. Thanks again for using our services

Rated 5 out of 5 stars

Just visited the Romford branch for wax…

Just visited the Romford branch for wax removal, excellent service by a nice friendly young lady, they have held their prices unlike some of their rivals.
I would certainly use them again, highly recommended.

January 30, 2022
Unprompted review
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Reply from The Hearing Hub

Hi there, thank you for such a kind review and for using our services.

Rated 5 out of 5 stars

Perfect Job!

Very fast and good service, everything was well explained!

January 13, 2022
Unprompted review
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Reply from The Hearing Hub

Hi Uzma, thank you for the great review

Rated 5 out of 5 stars

Cannot recommend the hearing hub enough!

Gladys was so lovely and kind and talked me through the process. She made me feel very comfortable and relaxed and was very professional. I can finally hear properly after a month! I would certainly return if I had need to do so. I cannot recommend her and the clinic enough!

January 7, 2022
Unprompted review
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Reply from The Hearing Hub

Hi Hannah, thank you for such a kind review, we're happy to help

Rated 5 out of 5 stars

I was desperate to get my ears sorted…

I was desperate to get my ears sorted out and although it was quite expensive for a pensioner, what price can you put on hearing. The procedure was efficient and very effective. Would recommend.

December 21, 2021
Unprompted review
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Reply from The Hearing Hub

Hi Marlene, thank you for the kind review and using our services.

Rated 5 out of 5 stars

Thank you for your time,patience and…

Thank you for your time,patience and kind manner Neetu . I would highly recommend you to anyone . I still had quite some build up so may need to return sooner than I thought. Will book with you again ...

December 17, 2021
Unprompted review
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Reply from The Hearing Hub

Hi Minna, thank you for such a great review, we'll make sure its passed onto Neethu

Rated 5 out of 5 stars

Definitely recommend this service

I was very pleased with the outcome of my visit to the Hearing Hub. The technician Neerhu (Sorry for not spelling the name correctly) was very caring and explained everything to me. I can actually hear for the first time in a very long while. I would thoroughly recommend

December 4, 2021
Unprompted review
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Reply from The Hearing Hub

Hi Julie, thank you for such a great review, we'll make sure its passed onto Neethu

Rated 5 out of 5 stars

Wax removal

Rahim was professional, informative & explained exactly what would happen
Very clean surgery
Would highly recommend this practice
Got seen Saturday @ 8am

December 4, 2021
Unprompted review
Rated 1 out of 5 stars

Billericay Hub clinic (AVOID)

Arrived at the Billericay clinic, nice reception area pleasing relaxing, sadly told to go round the back for the Hub.
Narrow dark corridor with school plastic chairs. A4 notices on all the doors. Rang the bell as instructed, waited. Time passed, filled in a questionnaire, and a masked young girl eventually asked me to attend upstairs. The clinic, as such a bland room with a desk, computer, medical couch. asked to sit. No names of the two young girls offered. Told to sit on couch. One explained the proceedings to remove wax. No diplomas or such on the walls. Hey ho. One ear problematic needed a flush, girl unable to adjust rate on machine, The other girl attempted but it was painful. So the session ended. Advised a repeat visit was free, took my card details, advised keep using olive oil. Well 48 hours on still the same numb hearing, but my wallet has lost weight! Will I return? No [REDACTED] way. My opinion a bunch of cowboys.
A truthful review from me, take it or leave it.

September 30, 2021
Unprompted review
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Reply from The Hearing Hub

Thank you for sharing your feedback Mr Cole. All of our clinicians are qualified and are fully insured to perform wax removal. Your clinic notes state that they successfully removed the wax from one of your ears. However, due to the consistency of wax in the other ear, you were advised to soften the ear wax and return for a follow-up to have the wax removed, to which you verbally agreed that you would. Follow-ups are recommended to patients when they present with hard and impacted wax, in order to prevent patients from experiencing pain. As you stated, the follow-up is offered to patients free of charge. This complimentary visit is not commonly offered in other practices, and we regularly receive gratitude for this aspect of our service. I am surprised to see that you did not find it to be a good thing. Nevertheless, I must repudiate your accusation of The Hearing Hub Ltd being "cowboys". Our ethos is based on our integrity and patient care, and our numerous positive reviews simply reflect this. I will indeed contact you via telephone to extend our offer of a free follow-up appointment, in hope to resolve your remaining issue.

Kind regards,
Dr Gladys Akinseye

Rated 5 out of 5 stars

I highly recommend The Hearing Hub!

I visited the Hearing Hub on Saturday and my experience was excellent. Georgia was professional, kind and clearly loves her job! She made me feel so comfortable and explained with absolute clarity the produce in an easy to understand, sequential way. This is my first review on Trustpilot and I only created an account to write the following: if you need an ear wax removal service, use the Hearing Hub!

September 26, 2021
Unprompted review
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Reply from The Hearing Hub

Thank you for your review Andrew! We are glad to hear that you were pleased with the service. We've passed your kind review on to Georgia.

Rated 5 out of 5 stars

Amazing staff and I can hear now !!!

I had such a great experience with the hearing hub after having hearing loss due to ear wax. Georgia was so nice and great at explaining what she was doing . Would definitely recommend the Hearing Hub to friends and family

May 28, 2021
Unprompted review
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Reply from The Hearing Hub

Thank you for your lovely review and recommendation Abi!

Rated 5 out of 5 stars

HIGHLY RECOMMENDED

After being partly deaf due to ear wax I had to wait 3 weeks for an appointment with a well-known high street opticians and on the day their machine was temperamental and only able to clear part of the blockage and they made a follow up appointment 2 week later, this time it was not working at all and was told the next appointment was 3 weeks time that would have been 8 weeks in total.
I found The Hearinghub at Shenfield on line at 11am and got an appointment the same day at 15.30, I was treated by a very nice young lady who carried out the procedure and cleared the blockage with no problem at all.
I cannot thank the young lady enough for making me fill like being in heaven.
I would highly recommend The Hearinghub for service and the pleasant young lady.

May 8, 2021
Unprompted review
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Reply from The Hearing Hub

Thank you for your review Mr Heathfield, and for recognising our service which we pride ourselves on! We're so pleased that we could help you during this distressing time.

Rated 5 out of 5 stars

Ear wax removal very happy

Took 93 year old mother, blind and hearing aid user to Harold Wood. Took out a nib size piece of wax from each ear by suction. Mother all the way home was singing their praises “magic, I can hear my own voice now, I cannot remember when I last heard my voice.” I had phoned and managed to get appointment within 3 hours. NHS Doctor had previously said cannot see mother for 3 weeks (not impressed) & they did not do wax removal anyway, so after trying olive oil for 5 days booked appointment at hearing hub. Very impressed &, like other reviews I have read, I would strongly recommend.

May 4, 2021
Unprompted review
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Reply from The Hearing Hub

Thank you for your lovely review Rob!

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