The Heating Hub Reviews 

88
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

The Heating Hub were a great help finding our way through this new world of air source heat pumps. They gave guidance on specification and cost, along with the name of an Elite Installer. After severa... See more

Company replied

Rated 5 out of 5 stars

Both Joe and Caroline were informed and honest in their appraisal of our wants and needs. In the end thanks to their helpful and impartial advice and guidance we actually decided that a heat pump sol... See more

Company replied

Rated 5 out of 5 stars

Excellent idea to ensure you get the best possible installation. Just choose one of the recommended Elite installers and you can't go wrong. It's not just what appliance that is installed but... See more

Company replied

Rated 5 out of 5 stars

Had a new Viessmann 050 25kw combi boiler fitted in June 2023. Acting on their advice I decided to use weather compensation to control the heating. This is coupled with an EPH controller which basical... See more

Company replied

Company details

  1. Consumer Advice Center

Written by the company

The only independent and impartial consumer advice website for domestic heating customers. Pages of free of guidance on gas, oil and renewable heating systems with options for 1-2-1 advice to save you time, money and stress.


Contact info

4.9

Excellent

TrustScore 5 out of 5

88 reviews

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4.9

All reviews

(88)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent information and demonstrated industry experts

Stumbled upon Heating Hub when researching for a new combi boiler. Very well written articles that is up-to-date and comprehensive. Especially on topics like Boiler Plus / OpenTherm & Boiler Modulation / Boiler Sizing, which a lot of installers either have very little understanding of or choose to gloss over them hoping that the clients don't know about it. Compared to the info I found through Which Magazine, the difference was absolutely night and day - Heating Hub was superior by far.

Sent a follow up question to Jo and she even very kindly called me back about it. It was only then that I realised that Heating Hub also provides a heating consultancy service, which in hindsight I would've gladly paid for given all the time and effort that I had to put into researching boilers as well as all the time wasted dealing with completely clueless gas engineers who didn't know half the information provided by Heating Hub!

December 22, 2020
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Reply from The Heating Hub

Thanks WL, it was a pleasure to assist you. You have brilliantly summarised everything we are trying to do a business, namely to cut through the marketing blurb and conflicting, usually unhelpful, advice from different operators to get consumers accurate information based on what is best for them. Thanks so much for leaving us feedback, best wishes.

Rated 5 out of 5 stars

I spoke to The Heating Hub for advice…

I spoke to The Heating Hub for advice as we have an ASHP which is costing a fortune to run. They were very nice and helpful and if I get any more problems are happy to try and help find a solution.

December 16, 2020
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Reply from The Heating Hub

Thanks Kim, hopefully you will see some improvement but happy to review again after your heating engineer has visited,

Rated 5 out of 5 stars

I needed a replacement boiler, this service delivered

I needed a replacement boiler asap. The heating hub put me in contact with a knowledgeable experienced local fitter and made recommendations so I did not feel pressured to go with the big-name brands but knew of some alternative brands which would work well too. All in all very happy with the service received and would recommend again. The cost was worth it too as it saved me money on the job itself.

December 13, 2020
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Reply from The Heating Hub

Hi Karen really glad you valued the impartial advice we gave and we are delighted you're happy with your new boiler!

Rated 5 out of 5 stars

very helpful and thoughtful

Jo was very helpful to me. She is thoughtful when many heating engineers don't really "think" - they just do. You need someone to properly think things through so you get the best service and Jo did that.

December 4, 2020
Unprompted review
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Reply from The Heating Hub

Thanks Rob, hope you see some improvement in your system's performance!

Rated 5 out of 5 stars

As a complete novice

As a complete novice, i wanted independent and thorough advice/ tips for selecting a power flush provider. The website gives exactly what is needed and is set out in an easy to navigate way, with plain language which is easy to understand!

October 22, 2020
Unprompted review
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Reply from The Heating Hub

Thanks so much James, we really appreciate your positive feedback. We aim to please!

Rated 5 out of 5 stars

Smart Heating Comparison

Smart, user friendly and informative way to find local plumbing/heating specialists and compare estimates for the parts and work.

June 18, 2020
Unprompted review
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Reply from The Heating Hub

Thank you Lucas! Much appreciated.

Rated 5 out of 5 stars

Advice

Excellent and good and helpful

June 18, 2020
Unprompted review
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Reply from The Heating Hub

No problem at all Alan, hope the info helped. Let us know how you get on.

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Informative site led to a callback from a local supplier. Provided honest and useful information. Booked for install in 3-weeks

June 18, 2020
Unprompted review
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Reply from The Heating Hub

Thanks for your review Steve, we're are very glad to have helped you.

Rated 5 out of 5 stars

I contacted the company to seek some…

I contacted the company to seek some information on wireless TRV. Their response was both quick & definitive.

June 18, 2020
Unprompted review
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Reply from The Heating Hub

We're so pleased to be of assistance and thank you for taking the time to leave a review. Hope all goes well.

Rated 5 out of 5 stars

new boiler

I was looking for a new boiler and got really good advise from them. Great service. Would recommend

March 24, 2020
Unprompted review
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Reply from The Heating Hub

Thanks so much! Really glad we could assist.

Rated 5 out of 5 stars

Great website for researching new boilers

We needed a new boiler and wanted to some research into the different ones available rather than just be sold a rubbish one! It’s an excellent website with so much information that’s written in a way that’s easy for everyone to understand.

March 22, 2020
Unprompted review
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Reply from The Heating Hub

Thanks Mrs G- so glad it helped you through a big purchase.

Rated 5 out of 5 stars

E-Book and Website

Downloaded the E-Book and was very insightful, provided me the information i was looking for. I also loved the website easily accessible and detailed. Defiantly would recommend!

March 20, 2020
Unprompted review
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Reply from The Heating Hub

Brilliant Louis, so glad you found it helpful.

Rated 1 out of 5 stars

Spoke to an engineer on your site

Spoke to an engineer on your site, promised me he would ring back and didn't. Rang him again and he told me he was on a job, but would see if he could pop over after. No phone call, no show. Disgusting

March 19, 2020
Unprompted review
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Reply from The Heating Hub

Hi Paul, I'm so sorry you had this experience. Are you able to email me some details of the person you spoke to? hello@theheatinghub.co.uk. We will take it up with the local company. many thanks, Jo

Rated 4 out of 5 stars

Excellent site for boiler comparisons

Excellent site for boiler comparisons.
Shame there's nothing on it for hybrid boilers working with heat pumps.

March 17, 2020
Unprompted review
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Reply from The Heating Hub

Hi Bill, thank you so much. We are working on renewables content, watch this space :)

Rated 1 out of 5 stars

Possibly I misunderstood the initial…

Possibly I misunderstood the initial page, but I have not received any information or learnt anything

March 17, 2020
Unprompted review
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Reply from The Heating Hub

Hi Barrie, so sorry to hear that - I've emailed the ebook. Check your junk box in your email. Any problems let us know and we'll post it to you.

Rated 5 out of 5 stars

Use for my role at work

Use for my role at work. Gives basic explains tons to customers

March 13, 2020
Unprompted review
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Reply from The Heating Hub

That's amazing Steve, are you an installer? It's great to know our advice is used by those in the industry too. We really appreciate your feedback.

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