I am not a trader and therefore did not have as much experience as I suspect most of The Underfloor Heating Store customers. On every occasion I have spoken to the Jaime and Dave (I think that's his... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We accidentally put the wrong shipping address on the order, we rang customer service to be told the order was already in shipping - literally less than an hour after ordering, but not to worry, they... See more
5 Star service, great to speak to people that understand your needs David Smith was an absolute star who sorted the issue out of my delivery & was in constant contact with me via e mail & phone. I... See more
Company replied
Have ordered several times from this store and no problems at all with the products. Didn’t order the primer kit on this occasion as assumed it was part of the order so contacted UHS and they send m... See more
Company replied
Company details
- Heating Equipment Supplier
- Bathroom Supply Store
- Building Materials Supplier
- Boiler and Heating Service
- Home Improvement Store
- Plumbing Supply Store
About The Underfloor Heating Store
Written by the company
The Underfloor Heating Store is a market-leading, award-winning online retailer of electric and water underfloor heating systems in the United Kingdom. Established in 2008, we are proud to be the biggest supplier of underfloor heating nationwide, with a client base ranging from self-builders to tradesmen, large-scale builders to developers.
At The Underfloor Heating Store, our highly-experienced team pride themselves on their unrivalled customer experience and superior technical support, with full detailed quotations that are able to be supplied within 24 hours from receiving your drawings or plans. Our in-depth knowledge of structural subfloors, floor coverings and different installation methods make us the industries leading experts in both water and electric underfloor heating systems.
Explore our product range
Contact info
Unit 16 Carnival Park, SS14 3WN, Basildon, United Kingdom
- 01268 567016
- customerservices@theunderfloorheatingstore.com
- www.theunderfloorheatingstore.com
4.7
Excellent
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 30% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I recently used this self-levelling…
I recently used this self-levelling compound and was extremely impressed with the results. it mixed easily, spread smoothly, and truly leveled itself without much work on my part.The product performed exactly as advertised and saved me a ton of time. i will definitely be using it again and highly recommend it to anyone looking for a reliable leveling solution.
February 23, 2026
Unprompted review
Exactly what I wanted.
Everything arrived promptly and my order was exactly as expected. Its not often this happens on line.
February 11, 2026
Unprompted review
Staff are knowledgeable and really…
Staff are knowledgeable and really helpfull
February 17, 2026
Unprompted review
Expect lukewarm
Install proper insulation before, and leave 10mm space so that heat is properly diffused. Wait at least one hour at 27c to be able to reach a 25c on the floor, windows closed in a 5 sqm space.
February 23, 2026
Unprompted review
We accidentally put the wrong shipping…
We accidentally put the wrong shipping address on the order, we rang customer service to be told the order was already in shipping - literally less than an hour after ordering, but not to worry, they could change it and they did! So everything arrived as it should and quickly. Great service - thank you!
February 6, 2026
Unprompted review
1st class service ordered Sunday…
1st class service ordered Sunday delivered Tuesday everything wrapped and packed well
February 17, 2026
Unprompted review
Professional and a great service and…
Professional and a great service and product
February 9, 2026
Unprompted review
Zac was brilliant
Zac was brilliant. I asked SO many questions, and he patiently and knowledgably answered every one of them
February 9, 2026
Unprompted review
Exactly as described superfast delivery
Exactly as described superfast delivery
Exceptional Quality will definitely order again from this company.
Thank you
February 4, 2026
Unprompted review
Reply from The Underfloor Heating Store
Hi Max,
We are so glad that your order arrived in good time and that you were pleased with the products. We look forward to hearing from you again.
Kind regards,
Hayley
Good and helpful advice by the staff…
Good and helpful advice by the staff before the order was placed. Thanks
February 13, 2026
Unprompted review
Reply from The Underfloor Heating Store
Hi Aziz,
Thank you for much for providing us a review of your purchase. We are glad to hear that we able to provide you with the advice you needed prior to making your purchase.
Please let us know if you require any further assistance.
Kind regards,
Hayley
Joe F was great and helped me through…
Joe F was great and helped me through the full process making it very easy.
February 18, 2026
Unprompted review
Reply from The Underfloor Heating Store
Hi Joshua,
We are so pleased that Joe was able to assist you with your requirements and appreciate the time you have taken to leave us feedback of your purchase.
Kind regards,
Hayley
Used many times, always 5-star
I have used this company for many years, and have never had any issues. They have also been very helpful in providing guidance on installations and products
February 17, 2026
Unprompted review
Reply from The Underfloor Heating Store
Hi Darren,
Thank you so much for your review and for your continued custom. We very much appreciate it. Please do not hesitate to contact us for any other assistance you may require.
Kind regards,
Hayley
Definitely Recommend
I would definitely recommend The Underfloor Heating Store ! The after sales customer service is amazing!
January 30, 2026
Unprompted review
Reply from The Underfloor Heating Store
Hi Deepa,
We are so glad that we were able to assist you with your requirements and very much appreciate the time you have taken to leave us feedback of your purchase.
Kind regards,
Hayley
Great service
February 3, 2026
Unprompted review
Reply from The Underfloor Heating Store
Hi Gavin,
Thank you so much for taking the time to leave us a review of your purchase. It is greatly appreciated.
Kind regards,
Hayley
Really quick delivery
Really quick delivery, good quality products and really good customer support.
February 13, 2026
Unprompted review
Reply from The Underfloor Heating Store
Hi Ashley,
We are so pleased to hear that your order arrived in good time and that you were happy with our products. Please let us know if you require any further assistance.
Kind regards,
Hayley
Avoid
The chipboard system they sell is not manufactured within acceptable tolerances. After laying and overlaying cementboards, wherever a pipe turns around in a grooved channel, there is now a squeak. Wasted thousands for a substandard flooring solution. Avoid.
February 15, 2026
Unprompted review
Alfie is my go to for underfloor…
Alfie is my go to for underfloor heating great service nice fellow.
February 11, 2026
Unprompted review
Reply from The Underfloor Heating Store
Hi Andrew,
Thank you so much for taking the time to leave us a review of your purchase. It is very much appreciated and Alfie will also be made aware. Please do not hesitate to contact us for any further requirements you may have.
Kind regards,
Hayley
Had a issue with the settings on my…settings
Had a issue with the settings on my system by the way it’s was user error nothing to do with the ProWarm system I have installed which by the way is a great underfloor heating system very happy with it great product highly recommend
I emailed the support team and Michael got back in touch and over a few emails to help him understand my issues the problem was resolved Brilliant!
Not only is the system they supplied fantastic but the support was second to none I would and will recommend them to all my family and friends
Well done Michael and all the team
February 12, 2026
Unprompted review
Reply from The Underfloor Heating Store
Hi Brendan,
What a lovely review! Thank you so much. We are so pleased that you are happy with your underfloor heating system and that Michael was able to assist you with the issues that you had. Please let us know if we can assist you with anything else.
Kind regards,
Hayley
5 Star service
5 Star service, great to speak to people that understand your needs David Smith was an absolute star who sorted the issue out of my delivery & was in constant contact with me via e mail & phone. I will 100% use Under floor heating store again Fantastic customer service & excellent product
The underfloor heating mats also come with a lifetime guarantee if installed by a qualified person.
I can’t thank David Enoch for all the support he has given me .
February 11, 2026
Unprompted review
Reply from The Underfloor Heating Store
Hi Chris,
Thank you so much for your lovely review. We are so glad to hear that David was able to assist you with your requirements and will be making him aware of your review. We look forward to hearing from you again.
Kind regards,
Hayley
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