I am not a trader and therefore did not have as much experience as I suspect most of The Underfloor Heating Store customers. On every occasion I have spoken to the Jaime and Dave (I think that's his... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We accidentally put the wrong shipping address on the order, we rang customer service to be told the order was already in shipping - literally less than an hour after ordering, but not to worry, they... See more
5 Star service, great to speak to people that understand your needs David Smith was an absolute star who sorted the issue out of my delivery & was in constant contact with me via e mail & phone. I... See more
Company replied
Have ordered several times from this store and no problems at all with the products. Didn’t order the primer kit on this occasion as assumed it was part of the order so contacted UHS and they send m... See more
Company replied
Company details
- Heating Equipment Supplier
- Bathroom Supply Store
- Building Materials Supplier
- Boiler and Heating Service
- Home Improvement Store
- Plumbing Supply Store
About The Underfloor Heating Store
Written by the company
The Underfloor Heating Store is a market-leading, award-winning online retailer of electric and water underfloor heating systems in the United Kingdom. Established in 2008, we are proud to be the biggest supplier of underfloor heating nationwide, with a client base ranging from self-builders to tradesmen, large-scale builders to developers.
At The Underfloor Heating Store, our highly-experienced team pride themselves on their unrivalled customer experience and superior technical support, with full detailed quotations that are able to be supplied within 24 hours from receiving your drawings or plans. Our in-depth knowledge of structural subfloors, floor coverings and different installation methods make us the industries leading experts in both water and electric underfloor heating systems.
Explore our product range
Contact info
Unit 16 Carnival Park, SS14 3WN, Basildon, United Kingdom
- 01268 567016
- customerservices@theunderfloorheatingstore.com
- www.theunderfloorheatingstore.com
4.7
Excellent
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 30% of negative reviews
Typically replies within 1 month
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Reply from The Underfloor Heating Store
Hi Gillian,
Thank you so much for taking the time to leave us a review. It is great to hear that your order arrived in good time. Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Hayley
Very good communication and support
Very good communication and support, with fast delivery
January 20, 2026
Unprompted review
Reply from The Underfloor Heating Store
Hi Steve,
We are so pleased to hear that you had a positive experience with us and appreciate the time you have taken to leave us feedback of your purchase.
Kind regards,
Hayley
Great communications and advice
Great communications and advice . David was very helpful both on the phone and via e mail
February 6, 2026
Unprompted review
Reply from The Underfloor Heating Store
Hi Michael,
Thank you so much for taking the time to leave us feedback of your purchase. We are so pleased to hear that David was able to assist you. He will be made aware of your review also. Please do not hesitate to contact us for any further requirements you may have.
Kind regards,
Hayley
Stuff arrives next day and they always…
Stuff arrives next day and they always have stock.
February 6, 2026
Unprompted review
Reply from The Underfloor Heating Store
Good Afternoon,
We are so pleased to hear that you were able to purchase what you needed and that your order arrived in good time. Please let us know if you require any further assistance.
Kind regards,
Hayley
Fine thanx !
February 5, 2026
Unprompted review
Reply from The Underfloor Heating Store
Hi Timothy,
Thank you so much for taking the time to leave us a review of your purchase. It is very much appreciated.
Kind regards,
Hayley
Thank you to The Underfloor Heating Store
I am not a trader and therefore did not have as much experience as I suspect most of The Underfloor Heating Store customers. On every occasion I have spoken to the Jaime and Dave (I think that's his name in support) they have been both friendly, polite and professional. Jaime especially was not phased by any of what might have seemed obvious questions from my part.
February 6, 2026
Unprompted review
Reply from The Underfloor Heating Store
Hi James,
Thank you so much for your lovely review. We know that it can be quite daunting making a purchase of underfloor heating so our sales advisors and technical support team will always help to make the process as easy and smooth as possible.
I will make Jaime and Dave aware of your feedback also. Please let us know if you require any further assistance.
Kind regards,
Hayley
Alsways good products and quick deleivery
Have ordered several times from this store and no problems at all with the products. Didn’t order the primer kit on this occasion as assumed it was part of the order so contacted UHS and they send me a kit free of charge as goodwill as stated that you have to buy these as additional item.
Thank you for your products
January 28, 2026
Unprompted review
Reply from The Underfloor Heating Store
Hi Khaled,
It is great to hear that we were able to assist you with your issue and appreciate the time you have taken to leave us a review of your experience with us.
Please do not hesitate to contact us for any other requirements you may have.
Kind regards,
Hayley
Reply from The Underfloor Heating Store
Hi Paul,
Thank you so much for taking the time to leave us feedback of your purchase. Please do not hesitate to contact us for any further assistance you may require.
Kind regards,
Hayley
Reply from The Underfloor Heating Store
Hi Michael,
Thank you so much for leaving us a review of your purchase. We very much appreciate it.
Kind regards,
Hayley
Great communication
Great communication, friendly staff, quick delivery
February 7, 2026
Unprompted review
Reply from The Underfloor Heating Store
Hi Dave,
Thank you so much for taking the time to leave us a 5* review of your purchase. It is very much appreciated.
Kind regards,
Hayley
Good price,quick processing and…
Good price,quick processing and delivery and well packaged and a decent delivery company
Thanks
February 6, 2026
Unprompted review
Reply from The Underfloor Heating Store
Hi Trevor,
We are so glad to hear that you havd a smooth shopping experience with us and appreciate the time you have taken to leave us feedback of your purchase. Please let us know if you require any further assistance.
Kind regards,
Hayley
Lateef was excellent
Lateef was excellent. Great communication and sorted my order super quick.
Overall one of the best customer experience I have had in a while!
February 5, 2026
Unprompted review
Reply from The Underfloor Heating Store
Hi Felix,
Thank you so much for taking the time to leave us feedback of your purchase. It is greatly appreciated. We are so pleased that we were able assist you so quickly. Lateef will be made aware of your review also.
Kind regards,
Hayley
Great company to deal with
Great company to deal with. Advice on tap if you need it, responsive customer services, and good quality products.
February 2, 2026
Unprompted review
Reply from The Underfloor Heating Store
Hi James,
We are so pleased to hear that you had a positive experience with us and were happy with our products. Please do not hesitate to contact should you require any further assistance.
Kind regards,
Hayley
Very rapid response back and solved all…
Very rapid response back and solved all the issues that came up with professionalism and attention to details!
February 5, 2026
Unprompted review
Reply from The Underfloor Heating Store
Hi Benjamin,
Thank you so much for your kind review. It is very much appreciated. We are so glad to hear that we were able to assist you with your requirements. Please do not hesitate to contact us for any further requirements you may have.
Kind regards,
Hayley
Reply from The Underfloor Heating Store
Hi Clive,
Thank you so much for taking the time to leave us a 5* review of your purchase. It is greatly appreciated.
Kind regards,
Hayley
Easy to select products required
Easy to select products required, and choices.
January 29, 2026
Unprompted review
Reply from The Underfloor Heating Store
Hi Andrew,
We are so pleased to hear that you found our products easy to choose from and very much appreciate the time you have taken to leave us your feedback. Please let us know if you require any further assistance.
Kind regards,
Hayley
prompt efficient service
January 28, 2026
Unprompted review
Reply from The Underfloor Heating Store
Hi Stephen,
Thank you so much for taking the time to leave us a 5* review of your purchase. It is greatly appreciated.
Kind regards,
Hayley
Outstanding service!
Outstanding service!
Order placed after lunch time and arrived just ahead of the 09.00 - 12.00 delivery slot the following morning!
NB: this was a thermostat replacement under lifetime guarantee, do doubly happy. 😃
January 28, 2026
Unprompted review
Reply from The Underfloor Heating Store
Hi Julian,
We are so pleased that we could assist you with replacing your thermostat and that the parcel arrived quickly. Please do not hesitate to contact us for any other requirements you may have.
Kind regards,
Hayley
Ordered on a Saturday and delivered…
Ordered on a Saturday and delivered earlier than expected on Monday. Easy and quick.
February 2, 2026
Unprompted review
Reply from The Underfloor Heating Store
Good Afternoon,
Thank you so much for taking the time to leave us a review of your purchase. It is very much appreciated. We are so pleased to hear that your order arrived quickly.
Please do not hesitate to contact us for any other requirements you may have.
Kind regards,
Hayley
Very happy with lateef his help was…good
Very happy with lateef his help was great
January 29, 2026
Unprompted review
Reply from The Underfloor Heating Store
Hi Billy,
Thank you so much for taking the time to leave us a 5* review of your purchase. Lateef will be very appreciative of the feedback.
Kind regards,
Hayley
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