Thomas Pink Reviews 

I would never have ordered from this company if I had seen the reviews first. My tie took NINE weeks to arrive (after my interview had taken place). All emails ignored, including when I requested a refund. Avoid at all costs!

Ordered tie that took TWO MONTHS to arrive. Was promised a refund for the postage costs at my own request that was never honoured. No longer responding to emails either. Woeful service.

Delighted that Thomas Pink is back. Ordered my first shirt online in over two years (since lock-down). I was previously a loyal Thomas Pink customer for +20 years. My order arrived the next working day without any issues and, so far, I’m pleased with the quality of my new white double cuff ‘tailored fit’ shirt.

It is a sham. Return something and you will never get your money back. The returns process is a sham. Do not use.

Absolutely woeful customer service. Have been waiting on a refund for a shirt for 8 weeks. Have rung and emailed half a dozen times. Customer service repeatedly telling me that they have escalated issue but I don't hear back. Am owed well over £100. Will NOT be using them again. A disgrace.

Bought two shirts. Didn’t fit. Returned them promptly. 3 weeks on, 2 contact forms completed and two phone calls with a promise of a call back - no response and no refund. Don’t touch them with a barge pole - absolute disgrace. Wondering if I’ll see the £250 they have trousered

So far not great. The shirts arrived in good time although I had not received a confirmation email. The collars were too big (despite being my size) and so sent back for an exchange using the form provided - the form had spelling mistakes which was a bit of a red flag. Since returning over a week ago I’ve had the same experience as everyone else on here - I’ve chased up with phone calls and emails, been told I’ll be given a call/email back and nothing. It is £150 of probably very overpriced shirts I’m waiting on (2 shirts) and getting worried I’ll never see them/or money again.

I’ll also go to trading standards if I’ve heard nothing in another week.

Similar to the last two reviews. Many promises, no goods ever materialised. Used to be a very a very good company, but wouldn’t use them again.

Not happy with this company at all. Ordered and paid for a tie. They were happy to take my money but the tie never arrived. It was a present due for a certain date so I was really upset. When I finally managed to speak to someone, which was also a nightmare, they said they had “warehouse difficulties”. They didn’t have any difficulties taking £60 off me though. Won’t be buying from them again.

DO NOT BUY FROM THESE CHARLATANS.

NO RESPONSE TO ANY EMAILS

NO CALL BACKS FROM THEIR "RETURNS" TEAM

SENT THE SHIRT BACK A MONTH AGO AND STILL NO REFUND OR ANY COMMUNICATION

SHOCKING CUSTOMER SERVICE - THE WORST I'VE EVER EXPERIENCED

I ordered a silk pocket square for my partner. The communication regarding delivery was superb, and it arrived the following morning! The description on the website was incredibly helpful, giving you a good idea as to quality, and what it looked like in suit pocket. On arrival, I was over the moon with the quality, and the finish! Thank you Thomas Pink, I was struggling to find the right square, and was becoming incredibly fed up with everything I’d found so far.

If you think you will have to return anything bought from Thomas Pink, look elsewhere.

Their return partner ReturnRobin (via Yodel) failed to collect a parcel, then I had to rebook, this also failed but they turned up the following day. The return on ReturnRobin still says 'failed'.

It is over 3 weeks since Yodel collected my return and I have had no correspondence from Thomas Pink and no refund.

I will not be buying anything else from them and will advise others not to in future.

Glad to see Thomas Pink back at what they do best. Great fitting high quality shirts. I will order again soon.

Ordered on Thursday, arrived on Friday. Great quality on the traveller shirt, jumper and socks. Nice to have TP back in business. Surpised at some of the other recent reviews, mine was perfect in every way

I wish I read all these reviews before making a purchase. I am a small business owner in Nigeria who buys items from the UK and use freight forwarders to send them to Nigeria for me to sell. I bought 4 shirts from Thomas Pink on the 29th of January and the standard delivery was 3 days. Till today, the freight forwarders have not received the shirts. All emails to them to let me know what is happening, has been a waste of effort. No one has contacted me. No dispatch information, no delivery. I am so frustrated as the owner is already asking for confirmation that the shirt has left the UK. I did not expect all these.

Appalling Customer service paid for 2 shirts 2 weeks ago and no information has been provided by customer services on when they are going to be delivered. Will not give a refund! After multiple calls and e-mails still there is no information on delivery,

Having problems ordering via the website as the website is not clear. I have contacted customer service who took details and stated someone would call back to assist. That was approx 2 weeks ago. I have since sent my third email asking for someone to get in touch but silence all around. From reading the negative feedback I am not bothered now as it seems a very unprofessional company to deal with when it used to be great. Shame.

Since this review went live I had a call from Thomas Pink IT dept within about an hour. A very charming gentleman helped me eventually get into their website. It worked on my smartphone but not my iPad. He did apologise for the lack of customer care even though it was not his fault. Is all forgiven I don’t know as the situation should not have arisen in the first place.

Hard to believe how bad Thomas Pink’s service has become. Non existent customer service, dreadful returns fulfilment by returnrobin and yodel. Impossible to contact anybody to resolve.

Ordered shirts on the 5th Jan and still not received and no idea what is happening. Rang a number of times and has to be the most frustrating process of any company asking for every piece of information possible before informing you they are just taking a message and not actually dealing with anything. On one occasion I was told they were having problems with a computer so "you will just have to call back". Was promised calls within one hour that never happen or the emails that were never received. The poorest service I have revived in a while. In the end I asked for the order to be cancelled and was informed I would have to give them my details all over again!

If it wasn't so tragic I would assume this is a joke.

Dreadful experience trying to arrange a return pickup from their designated carrier - Yodel. No notification of pick up time on the day before or current day as they said there would be. Why can’t we just be permitted to send the stuff back via the post office ? Be aware their sizes are much tighter compared to previously. Am seriously annoyed