Called into the Three store yesterday because my phone contract was coming to an end . I was served by Fern , she was polite and very professional, she went through all of the different contract optio... See more
Company replied
Location
Switch locationUnit 2 The Alhambra Shopping Centre, S70 1SB Barnsley, Midlands, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We came in today to sort out a new contract for my mum, we dealt with Fern who was absolutely fantastic, she was fun, chatty everything you could want as a customer facing employee. She set up the en... See more
Company replied
I visited the THREE branch on april 27, 2026 and was served by Fern. She were incredibly helpful in explaining the credit check process for the new iPhone. Instead of just giving us a 'yes' or 'no,' t... See more
Company replied
Fern was very helpful today when I popped into store service with a smile she got me a really good deal on my sim saved me so much money I'm one happy customer
Company replied
Company details
About Three UK - 3Store Barnsley
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 2 The Alhambra Shopping Centre, S70 1SB, Barnsley, Midlands, United Kingdom
- 01226280753
4.9
Excellent
123 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service and great advice
January 6, 2026
Unprompted review
Reply from Three UK - 3Store Barnsley
Hi Susan, we're so happy to hear this was your experience, this is what we want for all our customers, thanks so much for letting us know! -John
A good welcome,a very patient…
A good welcome,a very patient considerate assistant,helpful and made transition easy Her name is Jane.
January 5, 2026
Unprompted review
Reply from Three UK - 3Store Barnsley
We appreciate the 5* - We know Jane will be happy to see this -Maxine
Outstanding customer service by Fern
January 2, 2026
Unprompted review
Reply from Three UK - 3Store Barnsley
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
My experience was brilliant
My experience was brilliant, fren was brilliant helped me with my purchases very friendly.
January 2, 2026
Unprompted review
Reply from Three UK - 3Store Barnsley
Hey Denise! Fren will be thrilled to hear this. Thank you for your wonderful 5 ⭐ feedback! Wishing you a wonderful day ahead 🤗 -Ayesha
Fern made it very easy today im store…
Fern made it very easy today im store great help superstar
December 29, 2025
Unprompted review
Reply from Three UK - 3Store Barnsley
Hey Christine, thanks a ton for the 5 ⭐ review! Great to hear Fern made your visit fabulous. Hope to see you soon! -Afaq
I was served by fern today in the three…
I was served by fern today in the three store today she was amazing at her job really nice to speak to would recommend highly
December 27, 2025
Unprompted review
Reply from Three UK - 3Store Barnsley
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Excellent customer service
Excellent customer service, really helpful and informative. Brilliant experience from Fern
December 21, 2025
Unprompted review
Reply from Three UK - 3Store Barnsley
Hi.
Thanks! Your review is really appreciated. -Pete
Everything was perfect
Everything was perfect. We were given a really good deal and the staff were brilliant.
December 19, 2025
Unprompted review
Reply from Three UK - 3Store Barnsley
Hey Andy! We’re really happy to hear this has been your experience. Thank you for this lovely 5 ⭐ review! Wishing you a wonderful Christmas when it comes 🎄 -Ayesha
Great service from Janet thank you
Great service from Janet thank you
December 19, 2025
Unprompted review
Reply from Three UK - 3Store Barnsley
Hi Kevin, we’re absolutely delighted that Janet took such great care of you and thank you so much for sharing this 5⭐ review! -Kishan
5* or 10/10 take Ur pick
5* or 10/10 take Ur pick. Ryan, Michael & Ash "The 3 Musketeers":-). Wow, talk about going above and beyond. These guys know their stuff. Each one helped in a process to restore my phone to working order over a '2 day period'. Enabling me to avoid the dreaded 'factory reset'. Competent, very friendly and extremely patient. Thanks guys. Management, just give them all a raise.
December 15, 2025
Unprompted review
Reply from Three UK - 3Store Barnsley
Thanks for your 5 ⭐ review, and it's lovely to hear that you enjoyed great customer service from the team. We can understand how stressful it can be when your phone stops working, so it's reassuring to know that you felt well taken care of. We appreciate you taking the time to share this with us 🎊. -Michael
Ryan the shop manager and Michael were…
Ryan the shop manager and Michael were very helpful and on point with solving the issue, I believe those two gents deserve a raise for their incredible service and performance
December 15, 2025
Unprompted review
Reply from Three UK - 3Store Barnsley
That’s fantastic, Ioan! We’re so glad Ryan and Michael were able to provide the support you needed. They’ll be thrilled to know their efforts were truly appreciated. Thank you so much for the 5⭐ review! -Neha
Very helpful set up my new phone.
December 11, 2025
Unprompted review
Reply from Three UK - 3Store Barnsley
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Customer Review
We purchased two phones at the 3 Store Barnsley and the Store Manager Ryan and staff member Fern were friendly and knowledgeable and their customer service was excellent.
December 1, 2025
Unprompted review
Reply from Three UK - 3Store Barnsley
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Lovely friendly knowledgeable staff
Lovely friendly knowledgeable staff, Fern was a great help today thankyou for saving me lots of money by switching my broadband
December 3, 2025
Unprompted review
Reply from Three UK - 3Store Barnsley
Thanks for this amazing 5⭐ review, Jemma. We really appreciate you taking the time to send this over to us! Great work Fern 🎉 -Jade
Absolutely brilliant customer service…
Absolutely brilliant customer service in store by Jakue, helped me find the deal I have been looking for and couldn't be anymore happier.
November 16, 2025
Unprompted review
Reply from Three UK - 3Store Barnsley
Thanks for this amazing 5⭐ review, Ludvigs. We really do love to hear this! Great work Jakue 🎉 -Jade
I would like to say Fern was a great…
I would like to say Fern was a great help to both of us. We would recommend her for helpfulness, knowing her job and her pleasantness. She deserves every opportunity.
November 16, 2025
Unprompted review
Reply from Three UK - 3Store Barnsley
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Reply from Three UK - 3Store Barnsley
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Great deal and aftercare experiance
Great deal saved me money by switching me from EE. Also Jane and Ryan where very helpfull in setting up my new phone and showing me how to use it.
November 12, 2025
Unprompted review
Reply from Three UK - 3Store Barnsley
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Absolutely amazing service fern sales…
Absolutely amazing service fern sales rep was great
November 10, 2025
Unprompted review
Reply from Three UK - 3Store Barnsley
Yes! That's so great, thank you for fantastic review :) -Scott
Fern was very helpful and took the time…
Fern was very helpful and took the time to give me options and ended up getting a new phone with her help
November 8, 2025
Unprompted review
Reply from Three UK - 3Store Barnsley
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.