Lucy was absolutely great. She explained everything so clearly, and helped with the technical side of things. I strongly recommend her and Three to anyone who needs connections.
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See what reviewers are saying
Jason at the Bury St Edmunds store is the best person I’ve ever dealt with in terms of phones and phone contracts, nothing is ever too much and he provides calm and fair advice. Whenever I’ve been tem... See more
Company replied
Great to have Jason helping us again in the Bury St Edmunds branch today. Slightly complicated assistance required due to three family members with contract with Three UK needing various things sorted... See more
Company replied
I came in for a new phone and to renew my contract; I was skeptical and unsure if I wanted to stay with the company. That’s when you really need a staff member who can convince you to stay—and that’... See more
Company replied
Company details
About Three UK - 3Store Bury St Edmunds
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
23 Cornhill, IP33 1DY, Bury St Edmunds, Midlands, United Kingdom
- 01284768370
4.9
Excellent
89 reviews
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Bex was an amazing associate who helped…
Bex was an amazing associate who helped me get exactly what I needed. Made my time really easy and super helpful.
August 3, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Hi Rodney, it’s great to know Bex guided you clearly and made the process simple and helpful for you – Three Social Media Team
New phone contract
Lucy was fabulous, sorted me a good deal, polite and Curtis, I always deal with Lucy when in store
July 30, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Thanks for this fantastic review, Robert! We’re thrilled to hear Lucy provided excellent support and helped you get a great deal. – Three Social Media Team
Lucy was absolutely great
Lucy was absolutely great. She explained everything so clearly, and helped with the technical side of things. I strongly recommend her and Three to anyone who needs connections.
July 30, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Your words are a real highlight, Paul ✨ We’re overjoyed Lucy’s expert guidance brought clarity and confidence, and your recommendation speaks volumes 🌟
- Three Social Media Team
The lady who served me was so helpful.
July 27, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Thank you for your kind words, Stephen! We’re thrilled to hear one of our team members provided such exceptional support. 🌟 — Three Social Media Team
Highly recommend 3 Bury st edmunds
Lucy was very knowledgeable and helpful. She explained everything I needed to know and made the process of upgrading my phone quick and easy and efficient. Highly recommend 3 Bury st edmunds
July 18, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Hi Alex, thank you so much for the recommendation. We are thrilled to hear that Lucy at our Bury St Edmunds store made your upgrade so quick, easy, and efficient. It is great to know she could share her knowledge and guide you through the process seamlessly. Enjoy your brand-new phone!— Three Social Media Team
The lady in the shop was very helpful…
The lady in the shop was very helpful in getting me the best contract that suits me. She went through every offer possible. Very professional.
Lucy was her name
July 12, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Joanna, we’re happy to know Lucy walked you through every option and helped you secure the contract that fits you best. Your kind feedback is appreciated.
— Three Social Media Team
I came in today for a new Google pixel
I came in today for a new Google pixel. I was met by Jason who is a top salesman. Not only did he provide a great service, he also has great chat! I didn't know getting a phone contract could be a fun experience overall. Very impressed by his customer service skills and would highly recommend!
July 11, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Hey Shaq, we’re really glad Jason made your visit enjoyable and supported you with everything you needed. Thanks so much for sharing your experience. 😊
-Three Social Media Team.
I came in for a new phone and to renew…
I came in for a new phone and to renew my contract; I was skeptical and unsure if I wanted to stay with the company. That’s when you really need a staff member who can convince you to stay—and that’s exactly what Jason did, demonstrating why renewing was the right move. Jason has been working at the Bury St Edmunds branch for years and knows his stuff; I didn't feel like I was being fed a sales pitch—he was open and honest with us. I really hope everything he told us turns out to be true and that Three finally improves its NETWORK/SIGNAL, which drops out in many places across England. Thanks, Jason, for getting me a great deal—wishing you all the best in your work!
Kind regards,
Dmitry.
July 3, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Hey Dmitry! We're thrilled that Jason’s honest guidance at Bury St Edmunds helped you feel confident about renewing. He has been given a huge pat on the back for taking such great care of you. Enjoy your new phone! 😇 - Three Social Media Team
Reply from Three UK - 3Store Bury St Edmunds
Woohoo 🎉 Kimberly. We’re glad the team’s prompt support left such a positive impression 😊
- Three Social Media Team
Helped a lot with sorting my new phone…
Helped a lot with sorting my new phone and friendly staff, Jason helping me out
July 1, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Hey Lewis, thanks for taking the time to share your feedback. Great to know Jason and the team helped make your phone setup easy and stress free 🌟
Three Social Media Team.
Jason at the Bury St Edmunds store is…
Jason at the Bury St Edmunds store is the best person I’ve ever dealt with in terms of phones and phone contracts, nothing is ever too much and he provides calm and fair advice. Whenever I’ve been tempted to change networks, I’ve stayed primarily because of the service he provides.
July 1, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Thank you for sharing your review, Richard. We’re delighted to hear that Jason’s patient guidance, strong knowledge of devices and phone contracts, and exceptional support at our Bury St Edmunds store have made your experience so positive and encouraged you to stay with us.
– Three Social Media Team
Excellent service as usual
Excellent service and most polite which are both things i appreciate from Jason.
June 18, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Hi Linda ⭐
So happy to hear Jason gave you excellent and super‑polite service. He keeps raising the bar and we love it ✨ -Ayesha
Made the whole process smooth and easy…
Made the whole process smooth and easy to deal with
June 13, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Hi Philip. Thank you for sharing your feedback. We are really glad to hear that everything went smoothly and that you found the whole process straightforward to manage. -Shivam
Experience was amazing
Experience was amazing, I got the help I needed. Will definitely recommend others. Jason was amazing.
June 12, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Hi Felipe. Thank you for sharing your experience. We are glad to hear that Jason looked after you so well, provided all the support you needed, and left you feeling confident enough to recommend us. -Shivam
Excellent service
Becs i believe her name was was very helpful after i lost my phone providing phone and sim and helping me install it
Thanks for being so helpful
June 12, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Hi Dil. Thank you for sharing your experience. We are glad to hear that Becs looked after you so well, ensuring you received a replacement device and SIM to get you back up and running smoothly. -Shivam
Not just a phone purchase but an advice session.
Jason was really helpful with my new phone purchase; understood my limited smartphone needs and didn’t try to sell me something I wouldn’t use. He took time to explain the fundamentals of network connections, SIM cards , storage limits, transferring data etc etc with great patience. All in all a good shopping experience.
April 29, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Hi there 💫. Great to know Jason provided patient and thoughtful support, breaking everything down clearly, guiding you through key details like connections and data setup, and helping you choose what fits your needs with no pressure ✨ -Arvind
Cannot recommend this store highly enough
We were treated with respect by very friendly staff whose advice was invaluable and spot on. Nothing was too much trouble.
May 29, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Hi Miki. Thank you so much for taking the time to share this, as it is fantastic to hear that our team provided such respectful, friendly, and helpful guidance during your visit. -Shivam
I was nervous at the start to come into 3 because it was a first time
I was nervous at the start to come into 3 because it was a first time getting a contract with a sim. But I was welcomed and Jason had helped me and I could understand everything he was saying because usually people talk very quickly but I could understand what I need to do and I had all my questions answered aswell. He was very kind and I love the customer service.
May 29, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Hi Ruby, your kind words and 5 ⭐ mean a lot to us 💫 We're thrilled that Jason gave you such a stellar welcome and shared his prompt expertise so clearly to ensure you felt comfortable with your new mobile contract. Having every doubt cleared with spot-on patience is exactly what we aim for, and we hope you thoroughly enjoy your new connection 🥰 -Arvind
Very impressed and very grateful
Lucy is very very helpful, very kind and patient. She is excellent at her job.
May 26, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Hey Joanne, we’re so happy to know Lucy was able to help you. Thank you for sharing your 5⭐ review! -Neha
Excellent Service!
Went to Three in Bury St. Edmunds and we were assisted by Jason. He was very pleasant and accommodating. The store also has a welcoming vibe. Excellent service throught the process of upgrading plan!
May 22, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Thanks so much for sharing this, Kiki. It’s great to hear you had such a positive experience in our Bury St Edmunds store. We’re delighted Jason was able to help and that the upgrade process went smoothly. Hope you have a great day ahead. -Samad
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