Great to have Jason helping us again in the Bury St Edmunds branch today. Slightly complicated assistance required due to three family members with contract with Three UK needing various things sorted... See more
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Went in the store for a phone upgrade today. Amazing customer service from Jason. I felt welcome and he got my new phone upstage smoothly and quickly! Very happy with Jason and the service! From a... See more
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Jason at the Bury St Edmunds store is the best person I’ve ever dealt with in terms of phones and phone contracts, nothing is ever too much and he provides calm and fair advice. Whenever I’ve been tem... See more
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I came in for a new phone and to renew my contract; I was skeptical and unsure if I wanted to stay with the company. That’s when you really need a staff member who can convince you to stay—and that’... See more
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Company details
About Three UK - 3Store Bury St Edmunds
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
23 Cornhill, IP33 1DY, Bury St Edmunds, Midlands, United Kingdom
- 01284768370
4.9
Excellent
90 reviews
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Excellent Service!
Went to Three in Bury St. Edmunds and we were assisted by Jason. He was very pleasant and accommodating. The store also has a welcoming vibe. Excellent service throught the process of upgrading plan!
May 22, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Thanks so much for sharing this, Kiki. It’s great to hear you had such a positive experience in our Bury St Edmunds store. We’re delighted Jason was able to help and that the upgrade process went smoothly. Hope you have a great day ahead. -Samad
Jason was incredibly kind and…
Jason was incredibly kind and knowledgeable,deserves a riase
May 25, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Hi Benjamin, good to know Jason brought such care and confidence to your experience and made a strong impression throughout. -Kishan
Jason the Super Star at the Bury St Edmunds branch
Great to have Jason helping us again in the Bury St Edmunds branch today. Slightly complicated assistance required due to three family members with contract with Three UK needing various things sorted out including a name change and upgrade. We hope that whatever changes happen with Three as a company, Jason moves within the changes as he is brilliant and knows the products inside out and what the best options are for the customer. Thank you Jason
May 24, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Hi there, good to know Jason provided such dedicated support across everything needed and made it all feel well managed. It’s great to see the confidence and trust built through that experience. -Kishan
Reply from Three UK - 3Store Bury St Edmunds
Hello Edwin, we’re so glad you’re happy with our service, thank you so much for the ⭐⭐⭐⭐⭐ review! -Kashish
Helpful staff
The member of staff was very helpful and professional in dealing with my queries
May 16, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Hey Matthew, thank you for the 5⭐ review! We're thrilled to hear that our team made your experience seamless. -Maryalex
Helpful and honest staff
Bex was really helpful and approachable. Talked through different options, quotes with patience and honesty which was much appreciated. Nothing was too much trouble and all my questions were addressed. Thanks so much and we will be back again soon.
May 4, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Hey Nikki, it's fantastic to hear how Bex your visit so smooth. Your feedback truly means a lot to us! 🥰 -Kashish
Jason was absolutely fantastic
Jason was absolutely fantastic! We’ve just moved to the UK and have been struggling to get all of our accounts set up. Jason made everything so easy. Highly recommend!
May 2, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Nothing compares to seeing someone new to the country walk away with genuine joy. Jason made that transition from needing support to feeling delighted effortless, Andrew. We’re glad to have earned your recommendation. -Ashifa
Lucy is a great professional
Lucy is a great professional, she is very nice and explained everything that I needed to know ❤️
Always a pleasure have Lucy looking after us .
April 25, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Hi Maria, it’s great to hear Lucy looked after you so well and that you’re happy with the professional service you received. -Kishan
Reply from Three UK - 3Store Bury St Edmunds
We’re delighted Bex was able to assist you, Deborah ✨ Thank you for taking the time to share your experience. -Suhaas
Bexhas been very very patient and…
Bexhas been very very patient and professional today. I’m very pleased with the outcome and she has set my phone up for me
April 25, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Lesley, thank you for taking the time to share this. It's great to hear that Bex provided the support you needed and made things easier for you. -Afaq
Bex was more than helpful in getting me…
Bex was more than helpful in getting me setup to have reliable coverage across the UK during my time here. The process from start to finish took less than 10-15 minutes! Thanks!
April 22, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Hey Evan! Big shoutout to Bex for turning customer service into a full on joyful experience! 🎉 This is exactly what we want our customers to feel, valued and happy! 😃 -Kashish
Cannot thank jason and the team enough…
Cannot thank jason and the team enough for there help and support they are amazing
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Hi Kieran, it’s great to hear Jason and the team delivered such outstanding support and made a real difference. -Shivam
Reply from Three UK - 3Store Bury St Edmunds
Hi Ronald, it’s great to hear Bex explained everything clearly and made the experience a positive one for you. -Shivam
Jason was great at helping me
Jason was great at helping me. I'm not very up to speed with phones etc, he guided me through each step and advised what he felt would work best for me.
April 6, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
We’re so pleased Jason was able to guide you through everything, Sandra. It’s great to know his advice worked well for you. -Shivam
Fast, efficient and informative.
Lucy met us at the door and talked us through everything we needed to know to upgrade/change contract. It was a quick process and we walked out happy and confident we got everything we needed and a good deal
April 4, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Thank you for the review, James! We truly appreciate you sharing your experience. It’s wonderful to hear that Lucy helped you secure a deal that met your expectations. 🎉 -Neha
Immediate help !
Walked into the store and immediately was welcomed with all the help to get my wife and I setup. Bex was extremely quick to get us setup and answer all of our questions. Highly recommend to anyone.
April 4, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Hi Dallas, we’re delighted to hear Bex gave you such a warm welcome and got everything set up quickly for you and your wife 🎉 It’s fantastic to know all your questions were answered and that you’d recommend us. Wishing you a fantastic day 😊 -Neha
Lucy absolutely killed it with setting…
Lucy absolutely killed it with setting up our phones. Would highly recommend her to everyone wanting three services.
April 2, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Those 5 ⭐ vibes say it all, Corey. Hats off to Lucy for keeping excellence alive every single time. Your recommendation is our greatest compliment ❤️ -Ashifa
Bex was absolutely incredible
Bex was absolutely incredible! Saved us money and added an extra phone!
April 1, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Hi Lauren, it’s great to hear Bex looked after you so well. We love that you walked away with a better deal and a new device to match. Thanks for sharing your experience with us! -Kishan
The best experience i have ever…
The best experience i have ever experienced in the UK. I will refer everyone i meet to Three.
March 30, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Oh wow, Ricky! That’s what we call fantastic service and support. It’s great to know you’d recommend us, and we wish you a fantastic day 😊. -Neha
Jason was amazing
Jason was amazing. Super helpful. Asked plenty of questions to make sure he understood what I needed, and that he was matching the best products.
Left with exactly what I wanted, with better value than I was expecting. Very happy and will return to store if I need assistance as I’m confident I’ll be well taken care of.
March 19, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Thank you! Claire, for sharing such thoughtful feedback. It’s wonderful to know that Jason took the time to understand your needs and guided you toward the right solution. We’re delighted you left feeling confident and with great value. Your trust means a lot to us, and we look forward to welcoming you back whenever you need support. 😇 -Kashish
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