Great to have Jason helping us again in the Bury St Edmunds branch today. Slightly complicated assistance required due to three family members with contract with Three UK needing various things sorted... See more
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Went in the store for a phone upgrade today. Amazing customer service from Jason. I felt welcome and he got my new phone upstage smoothly and quickly! Very happy with Jason and the service! From a... See more
Company replied
Jason at the Bury St Edmunds store is the best person I’ve ever dealt with in terms of phones and phone contracts, nothing is ever too much and he provides calm and fair advice. Whenever I’ve been tem... See more
Company replied
I came in for a new phone and to renew my contract; I was skeptical and unsure if I wanted to stay with the company. That’s when you really need a staff member who can convince you to stay—and that’... See more
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Company details
About Three UK - 3Store Bury St Edmunds
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
23 Cornhill, IP33 1DY, Bury St Edmunds, Midlands, United Kingdom
- 01284768370
4.9
Excellent
90 reviews
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Jason has been absolutely amazing
Jason has been absolutely amazing! The team are a credit to you.
March 13, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Hey there, every cherished memory is shaped by people like Jason, whose dedication truly stands out. Thanks for sharing the love. -Ashifa
Bex was so helpful and thorough with…
Bex was so helpful and thorough with assisting me with my needs. Very professional. Also Lucy and her team are awesome. Thanks 3 and your team here in Bury St Edmunds are great.
March 13, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Hi there, thank you for taking the time to leave such a wonderful 5⭐ review! We’re so glad Bex, Lucy, and our team could make your experience smooth and enjoyable. -Neha
Excellent service
Popped in on the possibility of upgrading my phone and just wanted some advice. Lucy greeted us as we walked in and assisted me with my questions providing clear answers and advice without pushing or trying to steer me in one direction. She allowed me space and then was able to provide an excellent package when I was ready. Thank you Lucy for you help
March 7, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Smart choices, happy moments, that’s exactly how it should feel, Gemma! We’re delighted Lucy guided you with clear options that you'd love and gave you the space to decide. Thank you for sharing your experience! -Ashifa
Lucy was extremely helpful
Lucy was extremely helpful and knowledgeable today. I was a bit apprehensive about visiting today as phone shops can be toxic and Lucy made me feel at ease.
March 7, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Hello, Mr Harris. Your words really shine a light on the impact Lucy had during your visit. It’s inspiring to know she turned what could have felt overwhelming into a genuinely positive experience. 🥰 -Prabhjeet
Sorting out a new phone for my dad.
What a fantastic experience. Jason was amazing. Not only got us a great deal but also patiently set it all up. Fixed my phone too. Thank you.
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Hey Jamie, thanks so much for sharing your lovely experience 🎯 Glad to hear that Jason looked after you so well, helped you find the right deal, and made the whole setup feel effortless. Here’s to many more happy moments 🥰 -Arvind
I came into store today and was greeted…
I came into store today and was greeted kindly by Josh.
Josh upholds great interpersonal and service skills. I was very impressed with his professionalism. He answered all my questions. Well done.
February 28, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Thank you, Milly, for sharing your experience. We’re delighted that Josh made your visit so positive. His attentive approach and confident support truly reflect our commitment to great service. -Manavata
Bex was the most helpful and…
Bex was the most helpful and knowledgeable, friendly lady.
I would highly recommend my friends and family to visit Bex in the 3 shop Bury St Edmunds.
February 23, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
A perfect score 😍, with your satisfaction as our top priority. Bex at our Bury St Edmunds store has a gift for turning ordinary visits into moments of ease and joy. We’re excited to welcome you back and deliver brilliance again. Timms, your recommendation to your loved ones is our greatest compliment ❤️ -Ashifa
We had no internet for 2 weeks
We had no internet for 2 weeks lots of problems, was calling 3 customer service for help and I got no where. Went into 3 store for help and Bex wow amazing she called customer service and got us all the help we needed to get a new modem sorted. Internet is back and working perfectly 👌
February 22, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Steve, it’s wonderful to hear that Bex stepped in and made sure everything was properly resolved for you. We’re sorry you had to deal with such a long disruption. Glad your connection is now running smoothly again, and hope to see you again soon! -Afaq
Great experience at the Bury St Edmunds…
Great experience at the Bury St Edmunds Three store. Renewed my contract, upgraded my phone - Lucy was really helpful... fitted screen protector, help back up phone data and provided perfect service and advice. Thank you.
February 13, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Hi Tony, thanks for your review 🌟. We’re delighted Lucy at our Bury St Edmunds store helped with your renewal, upgrade, screen protector, and data backup 💙. -Shivam
Absolutely brilliant,staff so friendly…
Absolutely brilliant,staff so friendly & helpful, well done to all the guys, expecially Lucy,bless her, well done .
February 10, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Daph, we’re so pleased to hear this! Lucy and the team clearly made your experience special and your appreciation means a lot to us. -Suhaas
Bex was welcoming warm professional she…
Bex was welcoming warm professional she also went behond to explain to me everything involved with using my phone.
February 4, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Wendy, thank you for sharing your experience with us. It’s great to hear that Bex was welcoming and took the time to guide you through everything you needed. We hope you have a wonderful day! -Afaq
Jason in Bury at Edmunds was absolutely…
Jason in Bury at Edmunds was absolutely amazing try above and beyond to help .
Could have finished my order online which is what I usually do but because of great customer service he did it all for me.
Thank you
February 1, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Thank you for sharing this, Paulo. It’s wonderful to hear that Jason’s service left such a strong impression and ensured the whole experience was smooth and effortless. Have a great day. -Manavata
The gentleman knew what he was…
The gentleman knew what he was doing.Renewed my contract within a very short time.Excellent service
January 31, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
That's wonderful, Winfielder. We're delighted that our staff made you feel comfortable and gave you the help you needed with your contract. Thanks for this awesome review :) -Ayesha
Jason was very helpful today highly…
Jason was very helpful today highly recommended
January 26, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Superb, James! We love hearing that Jason was able to help you patiently and quickly. Thanks for spreading the positivity! ✨ -Ayesha
Amazing service as always from Jason
Amazing service as always from Jason, informative with no pressure. Always prefer to come into store and speak to Jason about my choices.
January 17, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Hey Alyson! 🎊 That’s amazing to hear! Big kudos to Jason for making your experience truly special. Your feedback means a lot to us. 😊 -Prabhjeet
BEX IS QUIET A REMARKABLE…
BEX IS QUIET A REMARKABLE REPRESENTATIVE WHO IS ALWAYS PREPARED TO HELP WITH BIG SMILE ON HER FACE .SHE IS VERY KNOWLEDGEABLE IN THE AREA OF HER DUTY
January 14, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Aw, Felix! We’re so happy that Bex made communication easy and that her efforts really made a difference. Wishing you a day full of happiness! 😊 -Ayesha
Reply from Three UK - 3Store Bury St Edmunds
Hi Edward, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Staff are fantastic Jason always goes…
Staff are fantastic Jason always goes above and beyond to help and make things easier
January 12, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Hi there, we're so glad to see this was your experience from the staff and Jason, we'll get your feedback passed on! -John
Great service from Jason today.
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Fantastic
Jason is patient, knowledgeable, friendly and super helpful. Fantastic and seamless experience.
January 2, 2026
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
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