Great to have Jason helping us again in the Bury St Edmunds branch today. Slightly complicated assistance required due to three family members with contract with Three UK needing various things sorted... See more
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Went in the store for a phone upgrade today. Amazing customer service from Jason. I felt welcome and he got my new phone upstage smoothly and quickly! Very happy with Jason and the service! From a... See more
Company replied
Jason at the Bury St Edmunds store is the best person I’ve ever dealt with in terms of phones and phone contracts, nothing is ever too much and he provides calm and fair advice. Whenever I’ve been tem... See more
Company replied
I came in for a new phone and to renew my contract; I was skeptical and unsure if I wanted to stay with the company. That’s when you really need a staff member who can convince you to stay—and that’... See more
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Company details
About Three UK - 3Store Bury St Edmunds
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
23 Cornhill, IP33 1DY, Bury St Edmunds, Midlands, United Kingdom
- 01284768370
4.9
Excellent
90 reviews
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Very good and helpful experience Bex…
Very good and helpful experience Bex was really helpful.
December 30, 2025
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Jason, Cliff and Bex smashed it
Jason, Cliff and Bex smashed it. Great customer service would recommend. Thanks!
December 29, 2025
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
That’s fantastic! We’re happy to hear that our team provided outstanding support. Delivering excellence in every experience is always our priority. -Manavata
Kev was great and sorted me out with…
Kev was great and sorted me out with exactly what I needed!!
December 29, 2025
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Hi Francesca, we truly appreciate your kind words about Kev. Thank you for taking the time to leave this 5⭐ review. -Neha
Great!
Kevin was very enthusiastic about the product we were buying and he was happy to answer any questions we had. Thank you!
December 29, 2025
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Hey Lauren, we’re so happy Kevin made the experience so enjoyable and informative. Thank you for sharing your feedback, it truly means a lot to us! 😊 -Kashish
Great Service by Bex
Great ! Explained all the options available and helped to save money 😊
December 29, 2025
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Absolutely fabulous! We’re thrilled to hear Bex was such a great help. Thank you so much for taking the time to leave us a 5⭐ review! -Veronica
I had an excellent experience working…
I had an excellent experience working with this cell phone service representative. They were knowledgeable, patient, and took the time to clearly explain my options without any pressure. Every question I had was answered thoroughly, and they made sure my issue was fully resolved before ending the interaction. Their professionalism and friendly attitude made the entire process smooth and stress-free. This is exactly the level of customer service that keeps customers loyal. Highly recommend!
December 23, 2025
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
That’s awesome, Chivon. It’s great to hear you received such caring and helpful support. We’re glad everything was handled smoothly for you, and we truly appreciate you taking the time to share your experience. Thank you for your recommendation and your trust in us. Wishing you a wonderful day ahead. -Manavata
Reply from Three UK - 3Store Bury St Edmunds
Thanks for your 5 ⭐ review, Lily, and it's lovely to hear that you enjoyed great customer service from the team. We appreciate you taking the time to share this with us 🎊. -Michael
Excellent customer service
Excellent customer service, very knowledgeable and helpful. Highly recommend 3 and Lucy at the bury store, thanks
December 22, 2025
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Hey Samantha, that’s wonderful to hear! A big shoutout to Lucy at our Bury branch for providing such amazing support. Thank you for this fantastic 5⭐ review! -Veronica
Lucy was excellent very quick service…
Lucy was excellent very quick service and very helpful. All done with a smile
December 20, 2025
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
very kind person,I hope every one work…
very kind person,I hope every one work like him
December 19, 2025
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Hi.
Thanks! Your review is really appreciated. -Pete
Fab friendly service.
Really amazing guys. I was in and out so quick and they are super friendly. Jason in the store is a super star!!
December 12, 2025
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Hey Ian, thank you for sharing this amazing 5⭐ review! We’re thrilled Jason and the team gave you such a fantastic experience at our store. -Veronica
Excellent customer service
Lucy was very helpful and polite when helping me set up a new eSIM on my phone. We encountered an issue switching my existing number over and Lucy was excellent in helping resolve the issue.
December 1, 2025
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Thanks for your feedback, Kat, and it's lovely to hear that you enjoyed great customer service from Lucy with your eSIM set up. We hope your switch has gone smoothly now, and appreciate you taking the time to share this with us. -Michael
Jason is very supportive and knowledgeable
I had an excellent experience with Jason when finding the best connection on my mobile broadband and internet line at Three Bury st. Edmund's. He was friendly, knowledgeable, and incredibly patient in answering all my questions. Jason made the entire process smooth and stress-free, ensuring I understood every option available. Outstanding customer service—truly appreciated!”
November 29, 2025
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Hey.
Thanks! Your review is really appreciated. -Pete
Great job Lucy and team
Lucy helped me set up a new Business contract efficiently and with a smile. Everything was explained to me in a way that ensured I understood exactly what I was agreeing to. Overall a very positive experience can’t fault Lucy or the Bury St Edmunds team in any way :))
November 29, 2025
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Hi.
Thanks! Your review is really appreciated. -Pete
The best customer service you can Get
The best customer service you can Get. Great job !
November 26, 2025
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Aww, thank you so much, Abdulazeez :) We try! -Scott
Great staff
Great staff. Massive help from Jason and Bex, who are real experts.
November 26, 2025
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Thanks for your feedback, and it's lovely to hear that you enjoyed great customer service from the team. We appreciate you taking the time to share this with us. -Michael
Reply from Three UK - 3Store Bury St Edmunds
Thanks for this fantastic 5⭐ review, Connor. We appreciate you taking the time to send this over! Have a great day 😊 -Jade
Great support
Great support from Cliff yesterday on the telephone and today from Kev in store with getting my parents iPhones upgraded to a great deal. Explained everything needed. Many thanks.
November 15, 2025
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Great service at 3
Bex is absolutely amazing. She showed us how much we could save monthly by switching to new phones. She went through all the options and explained each, data ,sims what phones were available and what Black Friday deals were available too. All in easily understood terms as both my wife and I are NOT tech savvy at all. Would definitely recommend her to anyone.
November 14, 2025
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
We're elated to hear that Bex gave you great advice on switching to new phones, Charles :) Thank you for a great review -Scott
Jason was extremely helpful i got what…
Jason was extremely helpful i got what I was looking for would come back great
customer service really happy
November 11, 2025
Unprompted review
Reply from Three UK - 3Store Bury St Edmunds
Hey Ashley, that's awesome :) We're glad Jason could help! -Scott
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