Hana has been tremendous and lovely, super easy to work with and helped me set up phone and wifi with no hassle. Lovely experience
Company replied
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See what reviewers are saying
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Went into store to find out my billing and was helped by Ayan who explained everything. She also talked me through upgrade options and I went for a new phone. So easy to talk to and even offered to se... See more
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I went into the Three shop by Sloane square, to seek help with my 5G business broadband unit. I was greeted by Zacharia, who had a look at my unit, and then tested it - he agreed that it was not fun... See more
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Company details
About Three UK - 3Store Chelsea HS
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
80 Kings Road, Chelsea, SW3 4TZ, London, London, United Kingdom
- 02075811753
4.9
Excellent
134 reviews
Asks customers to review
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We met Cristina in black Friday today…
We met Cristina in black Friday today had a very great experience, she was so charming and upgrade my phone so quickly.
Thanks very much Cristina
November 15, 2025
Unprompted review
Reply from Three UK - 3Store Chelsea HS
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Excellence customer service with Hana…
Excellence customer service with Hana it is always a joy to coming in here she is extremely patient and professional. I highly recommend to other people
November 14, 2025
Unprompted review
Reply from Three UK - 3Store Chelsea HS
Hi.
Thanks! Your review is really appreciated. -Pete
Hana was great
November 13, 2025
Unprompted review
Reply from Three UK - 3Store Chelsea HS
That's brilliant, Mark. Thank you for leaving a great review for Hana :) -Scott
Reply from Three UK - 3Store Chelsea HS
Glad to hear it, Mr Maxwell 😊 Great work Zak! 🎉 -Jade
Thanks to zakaria for the help…
Thanks to zakaria for the help appreciate it, very informative
November 8, 2025
Unprompted review
Reply from Three UK - 3Store Chelsea HS
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Zak was a great help
November 8, 2025
Unprompted review
Reply from Three UK - 3Store Chelsea HS
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Cristina was extremely helpful
Cristina was extremely helpful! Quick and efficient thanks a lot
November 8, 2025
Unprompted review
Reply from Three UK - 3Store Chelsea HS
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Hanna provided fantastic customer service
Hanna provided great customet service and also i an a new customer and she was very helpful
November 5, 2025
Unprompted review
Reply from Three UK - 3Store Chelsea HS
Thanks for your feedback, Ahmed, and it's lovely to hear that you enjoyed great customer service from Hanna. We appreciate you taking the time to share this with us. -Michael
Helpful and kind
Helpful and kind, explained everything. Thank you Zak.
November 3, 2025
Unprompted review
Reply from Three UK - 3Store Chelsea HS
Hi Lingyun, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Reply from Three UK - 3Store Chelsea HS
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Have been wrongly charged twice for the…
Have been wrongly charged twice for the same add on. Tried to speak to store manager, was told that they were not be able to help because I did not make the order in store. The store manager was also very aggressive.
Tried to speak to live chat agent, the conversation gets cut off every time right before it can be sorted.
September 10, 2025
Unprompted review
Reply from Three UK - 3Store Chelsea HS
Hi, Anna.
We're sad to hear about the billing issues you've experienced and the problems you had trying to get them resolved. We understand how frustrating it is to be charged incorrectly and to not receive the help you need. There are a few contact options available, but we think it might be worth trying to call the team instead as you keep getting cut off of the livechat. You can see the contact options here: https://bit.ly/2PmAIzQ We're always working to improve our customer service. Thank you for your feedback, it's very valuable to helping us improve. -Pete
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