Absolutely incredible service. Was helped by Emi, who solved my initial problem and then helped me save money on my current deal. Her help & service was outstanding , superstar
Company replied
Location
Switch location42 The Mall, Cribbs Causeway Shopping Centre, BS34 5GG Bristol, South, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had an exceptional experience at my local Three UK store, thanks to an outstanding advisor named Lloyd. From the moment I walked in, Lloyd was welcoming, professional, and genuinely intereste... See more
Company replied
Very welcoming and helpful. Rhianna explained all options available.
Company replied
Popped into the 3 store to renew a contract. Despite being busy we were seated quickly and Timmy was with us in seconds. Very helpful, made the entire process quick, easy and relaxed. A thoroughly... See more
Company replied
Company details
About Three UK - 3Store Cribbs Causeway
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
42 The Mall, Cribbs Causeway Shopping Centre, BS34 5GG, Bristol, South, United Kingdom
- 01179502941
4.9
Excellent
156 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Femi is GREAT!
Femi @ Cribbs Causeway store was absolutely amazing, very helpful and knowledgeable. Thank you very much once again!
November 19, 2025
Unprompted review
Reply from Three UK - 3Store Cribbs Causeway
Hi Luba, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Thank you very much to Abdul at cribs…
Thank you very much to Abdul at cribs causeway who helped us to choose the best plan for us. Good service 👍🏻
November 17, 2025
Unprompted review
Reply from Three UK - 3Store Cribbs Causeway
Thanks for this amazing 5⭐ review, Fatih. We really do love to hear this! Great work Abdul 🎉 -Jade
Reply from Three UK - 3Store Cribbs Causeway
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Very helpful and friendly
Very helpful and friendly. Explained everything throughly.
November 15, 2025
Unprompted review
Reply from Three UK - 3Store Cribbs Causeway
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Timmy was really helpful and sorted…
Timmy was really helpful and sorted both my requests quickly for a new sim and an eSIM.
November 15, 2025
Unprompted review
Reply from Three UK - 3Store Cribbs Causeway
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Great service
Great service from Charlie, very friendly and helpful.
Only went into the store to upgrade contract and walked out having an upgrade, an additional sim and Samsung watch.
November 14, 2025
Unprompted review
Reply from Three UK - 3Store Cribbs Causeway
Thanks for this fantastic 5⭐ review, Samantha. We really do love to hear this! Well done Charlie 👏 -Jade
Helpful Service
November 14, 2025
Unprompted review
Reply from Three UK - 3Store Cribbs Causeway
Thank you for a great review, Neil, we appreciate it :) -Scott
Very helpful young man made everything…
Very helpful young man made everything clear & easy to understand.
November 13, 2025
Unprompted review
Reply from Three UK - 3Store Cribbs Causeway
Thanks for this lovely 5⭐ review, Mrs Drew. We really do love to hear it 🥰 Have a great day! -Jade
Charlie's service
Very clear, patient and helpful. Not pushy. Explained all options well. Lovely manner.
November 12, 2025
Unprompted review
Reply from Three UK - 3Store Cribbs Causeway
Ideal, Suzanne. We're pleased that was your experience :) -Scott
Excellent customer service
Excellent customer service, friendly & helpful
November 11, 2025
Unprompted review
Reply from Three UK - 3Store Cribbs Causeway
Thanks for this fantastic 5⭐ review, Matthew. We really do appreciate it! Have a great day 😊 -Jade
George was amazing in helping us…
George was amazing in helping us understand what's going on with our accounts, he was able to go above and beyond to check for other details and explained them very well.
November 11, 2025
Unprompted review
Reply from Three UK - 3Store Cribbs Causeway
Hey Maria, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
Timmy was very helpful and managed to…
Timmy was very helpful and managed to get us the best price.
November 9, 2025
Unprompted review
Reply from Three UK - 3Store Cribbs Causeway
Hey Ilze, that's awesome. We're glad Timmy got you the best deal, and you're satisfied with your purchase :) -Scott
Timmy
Timmy
Very quick service and very friendly. Straight to the point and knows what they are talking about 👌👌👌👌👌👌
November 9, 2025
Unprompted review
Reply from Three UK - 3Store Cribbs Causeway
Thanks for this fantastic 5⭐ review, Christakis. We appreciate you taking the time to send this over! Well done Timmy 🎉 -Jade
Excellent service by Charlie at Cribbs Cause way store …
We went to Bristol Cribbs Causeway Three store. Charlie at this store treated us with respect, patient and helped us and sorted out our issue for us . Charlie delivered an excellent and professional customer service. Thank you Charlie .
November 9, 2025
Unprompted review
Reply from Three UK - 3Store Cribbs Causeway
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
I was very well served and welcomed!
I was very well served and welcomed!
The moving process was perfectly explained and all went smooth and fast ! :)
November 8, 2025
Unprompted review
Reply from Three UK - 3Store Cribbs Causeway
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Rhianna was really friendly and…
Rhianna was really friendly and helpful, she spent ages with us helping us through a complicated issue :)
November 8, 2025
Unprompted review
Reply from Three UK - 3Store Cribbs Causeway
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Reply from Three UK - 3Store Cribbs Causeway
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Timmy was so helpful in sorting out our…
Timmy was so helpful in sorting out our phone contracts
November 8, 2025
Unprompted review
Reply from Three UK - 3Store Cribbs Causeway
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Reply from Three UK - 3Store Cribbs Causeway
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Fast friendly and knowledgeable advice…
Fast friendly and knowledgeable advice given. Very nice customer service. Chatty, happy and very friendly.
November 8, 2025
Unprompted review
Reply from Three UK - 3Store Cribbs Causeway
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.