Carys was very. helpful sorting a new phone for a family member and updating us with the best deals available according to our contracts. Also gave suggestions as to how to remedy the problem I ha... See more
Company replied
Location
Switch locationUnit 37 (48) The Plaza Shopping Centre, G74 1LW East Kilbride, North, GB
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Anastasiya was amazing. We are going on holiday and were very worried our WiFi wouldn't be delivered on time. We repeated this as it was a real concern. Anastasiya was polite courteous and knowledgeab... See more
Company replied
All was fully explained by Carys who was excellent and even got me better deals. Customer service was tops. Have been with three for many years and today was another excellent shopping experience
Company replied
Conall was a very welcoming guy Helped me understand alot about the broadband Even when a customer was in he also was welcoming to them and got them another person to help out with Very helpful... See more
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Company details
About Three UK - 3Store East Kilbride
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 37 (48) The Plaza Shopping Centre, G74 1LW, East Kilbride, North, United Kingdom
- 01355268075
4.8
Excellent
92 reviews
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I’m 79 years old and not in the least…
I’m 79 years old and not in the least tech savvy.
Today is the second time that I’ve been helped by Emily and I have nothing but praise and gratitude for her patience, technical knowledge and willingness to go beyond what would be considered her job.
She corrected issues which were not related to my THREE contract and did so with obvious empathy for my ignorance as to how modern technology works.
The East Kilbride store is fortunate to have Emily as an employee and I am sure that whatever school has her as a teacher in future will be equally fortunate.
Andrew Williams
07754119389
April 27, 2026
Unprompted review
Reply from Three UK - 3Store East Kilbride
Amazing, Andy! It’s inspiring to hear how Emily’s patience and dedication made such a difference for you. The way she went above and beyond, even with matters outside your contract, shows the kind of care and professionalism we’re proud to have in our team. 😇 -Prabhjeet
Chris V was an absolute star he helped…
Chris V was an absolute star he helped me get my gmail account back up and running after 4or 5 people had tried thanks a lot Chris
April 22, 2026
Unprompted review
Reply from Three UK - 3Store East Kilbride
Thanks, James! It’s wonderful to hear Chris’s determination and knowledge helped restore your account successfully. -Suhaas
Emily from East Kilbride went over and…
Emily from East Kilbride went over and above to help me restore my phone. Customer service and everything was perfect.
April 20, 2026
Unprompted review
Reply from Three UK - 3Store East Kilbride
Catherine, it’s wonderful to hear how much support you received Emily in East Kilbride will be delighted to know her dedication made such a difference. Knowing she helped get your phone back up and running smoothly truly means a lot to us. -Manavata
My issue eith my phone was dealt with immediately and to my great satisfaction.
Chloe was extremely helpful and went out of her way to help me.
April 20, 2026
Unprompted review
Reply from Three UK - 3Store East Kilbride
Boom 💥 Miss Lucy, we’re thrilled to hear Chloe provided such stellar support and helped get everything sorted with your phone, just the way you needed. Wishing you lots of joy and smiles ahead ❤️ -Arvind
Emily and Mark a credit to the company…
Emily and Mark a credit to the company helped out with all new and old contracts amazing experiance
April 17, 2026
Unprompted review
Reply from Three UK - 3Store East Kilbride
Hi Gary, it’s great to hear you had such a positive experience in store. We’re glad Emily and Mark were able to help you with everything you needed. -Shivam
I would recommend Three to everyone
I would recommend Three to everyone. The service is exceptional. The staff members are incredibly helpful. They go above and beyond to help
April 12, 2026
Unprompted review
Reply from Three UK - 3Store East Kilbride
It means a lot to hear that your experience was so smooth and supportive. Knowing our team made such a difference truly motivates us to keep delivering this level of care for every customer. -Manavata
Polite helpful staff
Polite helpful staff, great service... wish all shops / companies could be like this....
April 4, 2026
Unprompted review
Reply from Three UK - 3Store East Kilbride
Hi Anon, thank you for taking the time to leave such a wonderful ⭐ review! We’re so glad our team could make your experience smooth and enjoyable. -Neha
Reply from Three UK - 3Store East Kilbride
Thanks for the feedback, Frank! Happy to hear Google Lens was a big help. 😊 -Veronica
Reply from Three UK - 3Store East Kilbride
Hi Sheena, it’s great to hear you've had such consistent help from Stuart. We really appreciate you taking the time to share this feedback with us. -Kishan
The staff were amazing really helpful…
The staff were amazing really helpful got everything I needed done it didn't take long at all really ,friendly staff.
March 16, 2026
Unprompted review
Reply from Three UK - 3Store East Kilbride
Hi Anna, thank you for choosing us. We’re delighted the team were attentive and warm, got everything sorted promptly, and left you feeling well looked after. -Kishan
Emily was absolutely fantastic
Emily was absolutely fantastic. She knew the phone she helped me with and took her time to go through my questions and answered them accurately. And in detail, absolute outstanding salesperson
March 14, 2026
Unprompted review
Reply from Three UK - 3Store East Kilbride
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Great Customer Service
Emily was patient and presented all options available on request. Incredibly helpful!
March 8, 2026
Unprompted review
Reply from Three UK - 3Store East Kilbride
Emily has a remarkable talent for transforming everyday interactions into an extraordinary experiences, and it’s wonderful to know you felt that spark. Feedback like yours, Danielle, always brings a smile to our faces! -Ashifa
Chris was fantastic & very patient with…
Chris was fantastic & very patient with us oldies. He went extra mile to get us best deal.
March 8, 2026
Unprompted review
Reply from Three UK - 3Store East Kilbride
Thanks so much for sharing your lovely feedback, Siobhan. We’re delighted to hear Chris gave you such patient support and went the extra mile to find a great deal. It’s wonderful knowing your experience was seamless. 😊 -Neha
Joshua helped me witb my phone transfer…
Joshua helped me witb my phone transfer thank you!
Joshua was very helpful and polite, he put me at ease
March 5, 2026
Unprompted review
Reply from Three UK - 3Store East Kilbride
Thank you for sharing this! 🌟 We’re thrilled Joshua made your device transfer smooth and easy. -Veronica
Emily and fhiona were a brilliant help…
Emily and fhiona were a brilliant help with both our phones
March 3, 2026
Unprompted review
Reply from Three UK - 3Store East Kilbride
Hello Karen! It is wonderful that Emily and Fhiona provided such top-tier support for both of your handsets and ensured everything was resolved to your satisfaction. -Kishan
This is the worst company I've ever…
This is the worst company I've ever dealt with there has been a ticket raised for poor or no network service not only myself but the ticket is for a large amount within the area I was told by the online helper who haven't a clue what the engineers are doing to resolve this and all they say give it 7 working days and they will be in touch this is a total lie every week for a full month now and they don't care my recommendation is stay clear of Three 5G as it does not exist
February 7, 2026
Unprompted review
Reply from Three UK - 3Store East Kilbride
Hi Joe, we're very sad to see this has been your experience, this isn't what we want for any of our customers! We'd like the opportunity to look this further for you, please connect with our chat team here: https://bit.ly/3C43TKN. Our team is available Monday to Friday from 8am to 10pm, and on weekends from 9am to 8pm. -Afaq
Chris from the East Kilbride store’s customer service was fab!
Chris was a great help in the East Kilbride store today. He was very patient and gave me great advice. Helped me pick out exactly what I was looking for.
February 18, 2026
Unprompted review
Reply from Three UK - 3Store East Kilbride
Hello Chantelle, we’re delighted Chris offered patient guidance at our East Kilbride store. Thank you for taking the time to leave such an amazing 5 ⭐ review! -Suhaas
Reply from Three UK - 3Store East Kilbride
Thanks a ton for your review, Alex! 🎉 Emily really nailed it, and we look forward to serving you again! ☺️ -Kashish
Excellent service thank you
February 16, 2026
Unprompted review
Reply from Three UK - 3Store East Kilbride
Mr. Aird, your delight makes our day! Thank you for sharing your kind words and dropping a 5 ⭐ -Ashifa
The girls were great at setting up my…
The girls were great at setting up my new phone and tablet thank you
February 17, 2026
Unprompted review
Reply from Three UK - 3Store East Kilbride
Hi Eileen, we’re thrilled our team made getting started with your new devices such a positive experience. Thank you for sharing your glowing 5 ⭐ review! -Suhaas
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