Three UK - 3Store East Kilbride Reviews 

92
TrustScore 5 out of 5

4.8

Unit 37 (48) The Plaza Shopping Centre, G74 1LW East Kilbride, North, GB


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Rated 5 out of 5 stars

Carys was very. helpful sorting a new phone for a family member and updating us with the best deals available according to our contracts. Also gave suggestions as to how to remedy the problem I ha... See more

Company replied

Rated 5 out of 5 stars

Anastasiya was amazing. We are going on holiday and were very worried our WiFi wouldn't be delivered on time. We repeated this as it was a real concern. Anastasiya was polite courteous and knowledgeab... See more

Company replied

Rated 5 out of 5 stars

All was fully explained by Carys who was excellent and even got me better deals. Customer service was tops. Have been with three for many years and today was another excellent shopping experience

Company replied

Rated 4 out of 5 stars

Conall was a very welcoming guy Helped me understand alot about the broadband Even when a customer was in he also was welcoming to them and got them another person to help out with Very helpful... See more

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store East Kilbride

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • Unit 37 (48) The Plaza Shopping Centre, G74 1LW, East Kilbride, North, United Kingdom

  • 01355268075

4.8

Excellent

TrustScore 5 out of 5

92 reviews

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4.8

All reviews

(92)

32,474 reviews in the last 12 months

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Rated 5 out of 5 stars

Helped me get a new phone for my son…

Helped me get a new phone for my son and set it all up for me. Great thank you

February 9, 2026
Unprompted review
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Reply from Three UK - 3Store East Kilbride

Lovely, Robert! It’s great to hear you had such a positive experience. We’re super excited for your son to start with his new phone, it’s going to be awesome! 🥰 -Kashish

Rated 5 out of 5 stars

Helpful

The staff were really helpful and fixed my phone as it was unusable thank you

January 26, 2026
Unprompted review
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Reply from Three UK - 3Store East Kilbride

Amazing feedback, Robert! We’re delighted the staff could sort your phone and make life smoother. Thanks for sharing your joy! 😄 -Ayesha

Rated 5 out of 5 stars

Emily customer advisor very helpful

Emily customer advisor very helpful

January 25, 2026
Unprompted review
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Reply from Three UK - 3Store East Kilbride

Hey Philippa, that’s brilliant 😊 We’re pleased to hear Emily provided such great support. Thanks so much for sharing your experience. -Arvind

Rated 5 out of 5 stars

Great service Emily

January 24, 2026
Unprompted review
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Reply from Three UK - 3Store East Kilbride

Hi there, thanks for getting in touch. It’s great to hear Emily was able to help and that your experience with us was a positive one. -Kishan

Rated 5 out of 5 stars

Emily and Josh were fantastic and…

Emily and Josh were fantastic and helped me fix my phone

January 20, 2026
Unprompted review
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Reply from Three UK - 3Store East Kilbride

Thank you for taking the time to share this with us, Sarah. Five ⭐ has never felt so rewarding. We’re thrilled to hear that Emily and Josh created such a remarkable experience for you and made your visit truly fabulous. -Manavata

Rated 5 out of 5 stars

Fhiona

Fhiona, was extremely helpful and service was great ! Thanks

January 15, 2026
Unprompted review
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Reply from Three UK - 3Store East Kilbride

Hi Paul, your words truly spotlight Fhiona’s dedication 🚀 Feedback like this inspires us all, and we really appreciate you taking the time to share it with us. -Arvind

Rated 5 out of 5 stars

Had other problems with my phone,once…

Had other problems with my phone,once again the fantastic staff came to the rescue. Chris is always so very helpful and knowledgeable. Thank you very much 10 out of 10.

January 12, 2026
Unprompted review
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Reply from Three UK - 3Store East Kilbride

Hey John, that’s brilliant! We’re thrilled that Chris made your experience so positive. Thank you for this amazing 5⭐ review! -Veronica

Rated 5 out of 5 stars

Josh at East Kilbride got rid of virus…

Josh at East Kilbride got rid of virus in 6 mins I have been trying to get rid of 6 days. Helpful friendly and knows his stuff

January 11, 2026
Unprompted review
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Reply from Three UK - 3Store East Kilbride

Hello there.

Awesome stuff. We're glad to hear that. Thanks for the support. -Pete

Rated 5 out of 5 stars

Staff were so helpful especially Fiona…

Staff were so helpful especially Fiona and Chris. Wouldn't go anywhere else

January 10, 2026
Unprompted review
Three UK - 3Store East Kilbride logo

Reply from Three UK - 3Store East Kilbride

Hi there.

Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete

Rated 5 out of 5 stars

Fhiona and chris have always been super…

Fhiona and chris have always been super helpful to me and my wife when we come in

January 10, 2026
Unprompted review
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Reply from Three UK - 3Store East Kilbride

Hello there.

That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete

Rated 5 out of 5 stars

Very friendly staff .

Very friendly staff .
They helped me get the best deal.
I got a great upgrade deal. With lots of accessories.

December 29, 2025
Unprompted review
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Reply from Three UK - 3Store East Kilbride

Hey Kieran, thanks for the 5* review! We appreciate your feedback. -John

Rated 5 out of 5 stars

Thank

Conall was great and found a good deal

December 22, 2025
Unprompted review
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Reply from Three UK - 3Store East Kilbride

Hey there, that’s fabulous! We really love hearing that from our customers, and it means a lot to us 😊 Hope you have a wonderful day. -Ayesha

Rated 5 out of 5 stars

I was served by Chris who had a…

I was served by Chris who had a positive attitude and helped with the set up of my new phone after my kld one broke. He listened to me and sorted out my issues. I was impressed he could speak several languages! Leaving a happy customer!

December 17, 2025
Unprompted review
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Reply from Three UK - 3Store East Kilbride

That’s fabulous, Graham! We’re glad Chris gave you the support you needed :) Thanks for the wonderful 5⭐ review! -Neha

Rated 5 out of 5 stars

Fhiona, East Kilbride

Fhiona, East Kilbride gave exceptional customer service. Nothing was too much trouble and she was helpful and polite. Thanks so much for all your assistance, much appreciated

December 16, 2025
Unprompted review
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Reply from Three UK - 3Store East Kilbride

Hi Catherine, this is the type of experience we want to hear our customers are getting, thanks so much for letting us know and we'll get your feedback passed on! -John

Rated 5 out of 5 stars

Your assistant was fantastic,he…

Your assistant was fantastic,he transferred all my data from my old phone to my new phone ,thank you

December 13, 2025
Unprompted review
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Reply from Three UK - 3Store East Kilbride

This is brilliant to hear, Hugh. Thanks for sharing this with us 😊 -Jade

Rated 5 out of 5 stars

Fiona was excellent today

December 6, 2025
Unprompted review
Three UK - 3Store East Kilbride logo

Reply from Three UK - 3Store East Kilbride

Hey.

Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete

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