I visited the shop in Eastbourne and was served by Maria . As always the service was excellent , she really is a credit to Three . Very helpful and knowledgeable .
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent customer service from the Eastbourne store. Especially Ben and David. I upgraded, and received a much better deal on my sim, which I was worried about giving up. I was listened to, no ha... See more
Company replied
I went to upgrade my phone at the Three shop in the Beacon Centre in Eastbourne East Sussex. A young man called Ben was extremley helpful. He explained all the options and helped to set up my new phon... See more
Company replied
Fantastic experience at Three Eastbourne! I recently signed my new contract at the Eastbourne Three store and was helped by Emma, who was absolutely brilliant. She was friendly, patient, and explain... See more
Company replied
Company details
About Three UK - 3Store Eastbourne
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 44, The Beacon, BN21 3NW, Eastbourne, South, United Kingdom
- 01323431959
4.9
Excellent
93 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Service …
I visited the shop in Eastbourne and was served by Maria . As always the service was excellent , she really is a credit to Three . Very helpful and knowledgeable .
May 8, 2026
Unprompted review
Reply from Three UK - 3Store Eastbourne
Hi Mandy, thank you for sharing this with us. It’s wonderful to hear that Maria looked after you so well during your visit to our Eastbourne store. We’re delighted her support made such a positive impression. -Manavata
Top tier service yet again 💯💯
I went in to transfer my old number to my new device, and Marnie helped me a lot. She answered all my questions and was super friendly. This store genuinely has really good service and staff 🔥
May 1, 2026
Unprompted review
Reply from Three UK - 3Store Eastbourne
Amazing, Strom! We're thrilled to hear that Marnie all looked after you so well. It’s great that the team could make your number transfer and store visit such a smooth, friendly experience. 🥰 -Prabhjeet
Thanks for super and excellent services
Thanks for Maries super and excellent service today
He helped me with two phones which had problems and did not work for a while.
Her warm and friendly service, extra service to help me with the charger which did not work while, too
She let me felt very comfortable and always helpful when I need. Very very grateful with the service!
Thank you very much!
Best regards
Mary
April 28, 2026
Unprompted review
Reply from Three UK - 3Store Eastbourne
Mary, we’re delighted Maries kindness and dedication made your visit comfortable. Thank you for sharing your experience. -Suhaas
Very accomodating assistant…
Very accomodating assistant manager/agent
April 28, 2026
Unprompted review
Reply from Three UK - 3Store Eastbourne
Thank you for your feedback, Maribel! We’re happy one of our staff member made your experience a positive one. ✨ -Veronica
Very helpful staff Specially Marie
Very helpful staff Specially Marie, The manager and Charlie.
Thank you so much for your help
April 27, 2026
Unprompted review
Reply from Three UK - 3Store Eastbourne
Thank you for sharing your experience! We’re glad to hear that Marie, the manager, and Charlie made your visit a great one. ✨ -Veronica
All jobs done perfect 👌
All jobs done perfect 👌.
Very professional, very helpful, very lovely service.
Many thanks
April 24, 2026
Unprompted review
Reply from Three UK - 3Store Eastbourne
Hi Lusine, thanks for taking the time to leave a review — we’re really pleased to hear everything was handled so well and that you were happy with the service you received. -Shivam
Reply from Three UK - 3Store Eastbourne
Hey Matt. We’re so glad Marie made your visit so enjoyable, with kind support that made the whole experience feel easy and welcoming. We hope you have a wonderful day! 😊 -Prabhjeet
I'm just so delighted to be helped by …
I'm just so delighted to be helped by Archie! He is so very polite and caring with the customers and I'm so grateful! We are very fortunate to have Archie working here!
April 14, 2026
Unprompted review
Reply from Three UK - 3Store Eastbourne
This is the kind of feedback that makes us smile, Clementina! 😊 We’re thrilled to know Archie made such a strong impression. 🌟 -Veronica
Excellent customer service from the…
Excellent customer service from the Eastbourne store. Especially Ben and David.
I upgraded, and received a much better deal on my sim, which I was worried about giving up. I was listened to, no hard sell and was recommended exactly what I was looking for for my needs.
Very happy with my new phone and plan.
Thank you
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Eastbourne
That's wonderful to hear, Andrew! A big shoutout to Ben and David at our Eastbourne branch for providing such amazing support. Thank you for sharing your lovely feedback. -Veronica
I went to upgrade my phone at the Three…
I went to upgrade my phone at the Three shop in the Beacon Centre in Eastbourne East Sussex. A young man called Ben was extremley helpful. He explained all the options and helped to set up my new phone. I would reccomend this shop for their great customer service and knowledge.
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Eastbourne
Hi there 🌟 It’s brilliant that Ben was so helpful while explaining your options and getting your new phone set up at our Eastbourne Beacon Centre store. We’re thrilled his expertise earned your recommendation. Enjoy every moment with your new device ✨ -Arvind
Archie and the team were fantastic
April 12, 2026
Unprompted review
Reply from Three UK - 3Store Eastbourne
Hey Mark, we love it! Archie and the team will be overjoyed knowing their support made your visit unforgettable and delivered a brilliant 5 ⭐ experience. -Ashifa
Archie was very helpful in explaining…
Archie was very helpful in explaining about the 5g WiFi hub and a quick service.
April 12, 2026
Unprompted review
Reply from Three UK - 3Store Eastbourne
That’s wonderful feedback, Karl! It’s great to hear Archie took the time to guide you and ensure everything was clear with your broadband. 😀 -Ayesha
Charlie and David were very good
Charlie and David were very good, thorough and professional. Helped us to combine our contracts and save money. Highly recommend
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Eastbourne
Thank you for sharing your feedback, Victoria! It’s great to hear that Charlie and David provided such excellent support and helped you make the most of your account. -Afaq
Charlie and David did very well and…
Charlie and David did very well and were extremely helpful.
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Eastbourne
Hi Jenson, thanks for sharing this 😊 We're pleased to hear Charlie and David made a great impression and supported you well. -Samad
Went into store to order 5g broadband
Went into store to order 5g broadband, saw Archie who was very helpful and explained everything clearly. He was very friendly and personable and helped set everything up. Was very happy with the service and would highly recommend.
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Eastbourne
Thanks so much, Tom! We love hearing that Archie made everything clear and easy for you, and we’re happy he helped get everything set up perfectly. 😊 -Ayesha
Charlie was very quick and helpful
Charlie was very quick and helpful - great service.
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Eastbourne
Hey there! What a sweet 5 star rating! Charlie is truly exceptional. Thank you for sharing this, it means so much to us! 😊 -Kashish
All team members at the Eastbourne…
All team members at the Eastbourne store including Ben, Emma and Archie were informative friendly and not pushy over the last few weeks of going into the store
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Eastbourne
Thank you for sharing this, Linda! It’s wonderful to hear that the Eastbourne team, including Ben, Emma and Archie, offered such great guidance and made each of your recent visits a comfortable experience. Hope to see you soon! -Afaq
Archive was extremely helpful
Archive was very helpful at the eastbourne stores got exactly what I asked for with no problems. (Give him a raise)
April 8, 2026
Unprompted review
Reply from Three UK - 3Store Eastbourne
Really appreciate this, Michael. It’s fantastic to hear that Archive made your visit to the Eastbourne store so smooth and got everything sorted just the way you needed. Thanks for sharing your experience with us. -Manavata
Charlie was very helpful in choosing a…
Charlie was very helpful in choosing a phone for good price
March 28, 2026
Unprompted review
Reply from Three UK - 3Store Eastbourne
Seth, we’re delighted to hear Charlie gave you such helpful support. Great to know you’re happy with your choice. -Shivam
Marie was amazing.Sorted all my issues…
Marie was amazing.Sorted all my issues and also gave me the reasons for it happening.Fabulous service with a lovely smile.The store was in The Beacon shopping centre in Eastbourne.
March 23, 2026
Unprompted review
Reply from Three UK - 3Store Eastbourne
Absolutely fabulous, Kerry! We’re so glad Marie was such a great help to you. Thank you for taking the time to leave us a 5⭐ review! -Veronica
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.