Brilliant service by Luke today. After having some issues with customer services he took his time to find me a great deal on a new phone, gave me a fantastic deal on my sim card and sorted me out with... See more
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Store manager Gurdas was excellent! Came in to upgrade phone was out of stock in Edinburgh but made sure he got one delivered to store for me and give me and my daughter a great deal! 10/10
Company replied
Very good service, Luke was very professional. He helped me with getting a new phone set up and a good price with the deal. His colleague Cruz was good a little bit helping, but Luke mainly dealt with... See more
Company replied
Great service from store manager Gurdas after some system issues managed to get me a great sim deal!
Company replied
Company details
About Three UK - 3Store Edinburgh (City)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
74/75 Princes St, EH2 2DF, Edinburgh, North, United Kingdom
- 01312254748
4.8
Excellent
123 reviews
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I went into store for a new deal and…
I went into store for a new deal and sim set me up wit a new plan. Great customer service
February 16, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Thanks for sharing, 🎉 Adeola! Our team clearly worked some magic, and hearing that you gave us a perfect 5/5 truly makes our day. Enjoy your fresh new deal! 🥰 -Kashish
Staff is very friendly and helpful.
Staff is very friendly and helpful.
Me and one of my friends we both have change our lebara number into three and they help us in all steps and it was becom very easy. Thanks to all staf
February 9, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Welcome, Manpreet, we're honoured that you and your friend have made the wise decision to join the Three family. We're delighted you had a warm and simple experience getting set-up. Thanks for your kind review :) -Scott
I love it
I love it , the customer service was great and the customer advisor ( anare) was so great and gel
February 8, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Anifah, it’s wonderful to hear how well Anare supported you. Everything was made clear and comfortable throughout your experience, and your feedback is appreciated. -Afaq
Anare is a good salesman and helped me…
Anare is a good salesman and helped me set up my sim card
February 8, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Great service from Bilal
Bilal is absolutely amazing. Came in to get a new phone and he explained everything clearly to me and wrote all the details down for me to take away with me. This man is very good. Will be sending all my family and friends to this store.
January 19, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Anare was super helpful and friendly
Anare was super helpful and friendly, I got Home Broadband and everything went smoothly :)
January 17, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Thanks for taking a moment to leave a review, Anna. It’s wonderful to hear Anare made your experience such a positive one 😊 We’re delighted your Home Broadband setup went so smoothly. -Kishan
anare helped me set up my sim
anare helped me set up my sim, vey helpful and ibformative
January 7, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
We appreciate your feedback, Jubayer. Anare’s dedication ensured everything was handled smoothly during your time with us. -Shivam
She’s a great help and well train
She’s a great help and well train. Her name is Sim.
Very accommodating and knowledgeable
January 6, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Wow, Sim sounds absolutely exceptional! Bengie, we’re so happy she made everything easier for you. Thank you for sharing such wonderful feedback! ☺️ -Kashish
Great experience and greater customer service
the experience was great . noah guided me Through step by step and helped me understand the purchase of my iphone 17 pro to the T.
January 5, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hey Rumel, we’re so glad to hear Noah was able to help and provide you with such great support. Thank you for sharing this amazing 5⭐ review! -Veronica
A very easy and enjoyable experience…
A very easy and enjoyable experience transferring a personal to business number. I was kept upto date every step of the way. Great customer service.
January 3, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Amazing service helped out with…
Amazing service helped out with everything and gave us great service from sim and bilal
December 24, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hey Billy! It’s amazing to know that Sim and Bilal were able to help with everything you needed ☺️ Thank you for taking the time to share your experience with us! -Ayesha
The agent was nice
December 20, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Reply from Three UK - 3Store Edinburgh (City)
Hey Abidemi, thank you for the 5 ⭐ review! We're thrilled to know your experience was seamless. Have an amazing day! -Shivam
Reply from Three UK - 3Store Edinburgh (City)
Thank you for a great review, Yi. We're happy to hear Anare was easy to speak with :) -Scott
Lauren was great
December 9, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Thanks for the review. We're glad to hear it's been such a good experience for you -Maxine
Great customer service
December 5, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
I loved my experience with Anare’s…
I loved my experience with Anare’s great customer service, :) he needs a raise
November 23, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Anare was very inviting guy was honest…
Anare was very inviting guy was honest and open and very helpful
November 23, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Great deal and amazing customer sefvice…
Great deal and amazing customer sefvice from him
November 22, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Reply from Three UK - 3Store Edinburgh (City)
We're happy to hear you had a pleasant experience with Anare :) Thank you for the great review, Jasvinder -Scott
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