I had an issue with my three mobile account where due to setting up over the phone it had I corrected details. Also SIM issues where i was paying for 2 instead of 1. I had been attempting to fix this... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had some trouble at home trying time sort some stuff with our contract so we went into the Braehead store today and FiFi was absolutely amazing !! She was so lovely and helpful but also so informat... See more
Company replied
Laura was great in store today! She really went above and beyond on transferring my dad’s stuff from old phone to new one. The first positive experience in the three store in braehead!
Company replied
The girl Rachel helped me with everything I needed and was super patient with me and spoke through all the options I had so was delighted with the customer service
Company replied
Company details
About Three UK - 3Store Glasgow (Braehead)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 53, Braehead Shopping Centre, G51 4BN, Glasgow, North, United Kingdom
- 01418861919
4.9
Excellent
178 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Three assistant,Nicole
The Three assistant,Nicole, was extremely helpful and patient with me. I had a specific need today and she listened to me and accommodated that, graciously and kindly. She was very supportive.
January 22, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow (Braehead)
Thank you for sharing your experience, Mairi! 🌟 We’re delighted to hear Nicole provided such thoughtful support and made sure your needs were met with care. Your kind words mean a lot to us. -Suhaas
Helpful and knowledgeable ataff
We were having technical issues with another provider, and having previously been with '3', decided to return to ask for some help. Pardeep and Andrea (Braehead) were amazing in trying to sort the issue for us. Their help and expertise was exceptional so we have now returned once again as customers of '3'. Thank you
January 21, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow (Braehead)
Thank you for sharing this with us, 💙 Eileen! Pardeep and Andrea at Braehead truly went above and beyond to help. We’re grateful to have you back with us as a customer of Three. Wishing you an incredible day! 🥰 -Kashish
Visit
Corey was helpful and knowledgable. Pleasant experience . Thanks .
January 21, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow (Braehead)
Hi Carol, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Reply from Three UK - 3Store Glasgow (Braehead)
Hi there, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Reply from Three UK - 3Store Glasgow (Braehead)
That’s impressive, Reckless. We’re glad to hear that you’re happy with our service. Thank you for the great review. -Manavata
Nicole was super helpful and helped me…
Nicole was super helpful and helped me with all my problem. Great shop!
January 15, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow (Braehead)
This is fantastic to hear, Ellie! ✨ We’re delighted that Nicole was able to support you so well. Thanks for the great review! -Veronica
Came in to talk about renewing my sim
Came in to talk about renewing my sim. Corey talked me through various options listened to what my needs were and came up with a better plan at a small extra cost.
January 15, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow (Braehead)
Thank you for taking the time to share this with us, Anne. Five ⭐ has never felt so rewarding. We’re delighted to hear that Corey created such a remarkable experience for you and made your visit truly fabulous. -Prabhjeet
So grateful for getting all my stuff…
So grateful for getting all my stuff transferred over , while I went shopping.
Thanks Emily for all your help & being so nice.
January 15, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow (Braehead)
Thanks for the 5* review. We're glad to hear you've had a wonderful encounter with Emily. I'm sure they'll be thrilled to see this -Maxine
Reply from Three UK - 3Store Glasgow (Braehead)
That's fabulous, Joyce! We're glad Emily gave you the support you needed. Thanks for the great review. :) -Neha
Pardeep was most helpful with my issues
Pardeep was most helpful with my issues
January 14, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow (Braehead)
Hey Kenny, that’s marvelous! A big shoutout to Pardeep for providing such amazing support. Thank you for taking the time to leave us a 5⭐ review! -Veronica
The usual fabulous service
The usual fabulous service, great staff . 70 yr pensioner who has no IT skills at all. Wouldnt go anywhere else. Can,t thank them enough...Eva 1 and Laura.
January 13, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow (Braehead)
It’s a pleasure to read this, Linda! We’re pleased that Eva and Laura provided the extra care needed to ensure you felt confident and looked after while we got everything sorted for you. Knowing we are your first choice for support really means a lot. -Kishan
Reply from Three UK - 3Store Glasgow (Braehead)
Hi there, we truly appreciate your 5 ⭐ review. It’s fantastic to hear that you had a wonderful experience. -Arvind
Excellent service with Pardeep
January 13, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow (Braehead)
That’s fabulous, Mary! We’re glad Pardeep gave you the support you needed. Thank you for a great review! -Neha
First Class service from a first class company!
My Daughter had a billing issue and Megan, Braehead Shop, solved it in no time at all.
January 11, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow (Braehead)
This is such an amazing 5⭐ review, Mr Gallagher. We're glad to hear that Megan was able to sort your daughters billing issue 😊 Have a great day! -Jade
Meghan was a great help very friendly…
Meghan was a great help very friendly quick and precise would return to the shop and recommend it definitely.
January 11, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow (Braehead)
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Laura
Laura, the assistant manager was very helpful and resolved our issue quickly.
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow (Braehead)
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
I had a complex issue with a new…
I had a complex issue with a new contract. Online or telephone services were unable to help but Pardeep at the Braehead store was extremely helpful, sorting out my issue with ease. He was very friendly and helped me out in minutes. Excellent service.
January 6, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow (Braehead)
James, thank you for sharing your experience 🎉 We’re delighted Pardeep delivered exceptional care and made your visit truly seamless. -Shivam
Great in-store help
Graham in the braehead branch was great to deal with and kept everything simple for me 😁 I've been with 3 for a long time now and can't rate them high enough
January 5, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow (Braehead)
Thanks a ton for your review, Craig! 🎉 Graham is truly exceptional. This is exactly what we strive for, making you feel valued and happy. Here’s to many more amazing moments together! 😃 -Kashish
Emily @ braehead store was really…
Emily @ braehead store was really helpful sorting my plan and identifying a charge I had unknowingly subscribed to via apple.
December 31, 2025
Unprompted review
Reply from Three UK - 3Store Glasgow (Braehead)
Thanks for your 5 ⭐ review, Caroline, and it's lovely to hear that you enjoyed great customer service from Emily during your store visit. We appreciate you taking the time to share this with us, and wish you a Happy New Year 🎊. -Michael
Braehead store
Pradeep at the braehead store was great, helped us sort an issue with a SIM card for iPad quickly.
December 28, 2025
Unprompted review
Reply from Three UK - 3Store Glasgow (Braehead)
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.