Andrew was very knowledgeable and took the time to walk me through multiple phones in person, this let me decide on the honor 600 pro for my next upgrade. 10/10 customer service.
Company replied
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See what reviewers are saying
We had exceptional service with Aby at the Silverburn Glasgow Three store today. After having an incredibly difficult and stressful time online and with the team on the phone, the in store team were a... See more
Company replied
Payton & Craig at the Silverburn Glasgow shop were absolutely amazing. Despite the fact that I went into the shop at nearly the closing time, both of them offered very calm, collected and professional... See more
Company replied
Went back in and spoke to Peyton as I was having an issue with my phone, she managed to fix what was wrong with the phone and done it with a smile on her face and made me feel like it wasnt a stupid t... See more
Company replied
Company details
About Three UK - 3Store Glasgow (Silverburn)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit E5A Silverburn, Pollock, G53 6EQ, Glasgow, North, United Kingdom
- 01418819411
4.9
Excellent
95 reviews
Asks customers to review
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Craig was fab
Craig was fab. Very informative and helpful. Store is clean with a nice environment. Five star treatment.
January 11, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow (Silverburn)
Thanks for taking the time to share such a positive experience in one of our stores, KH 🎉 We really do appreciate it! -Jade
Reply from Three UK - 3Store Glasgow (Silverburn)
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Aby was exceedingly helpful and…
Aby was exceedingly helpful and everything was organised in good time.
January 9, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow (Silverburn)
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Fantastic in store experience
I was a returning customer. Been with Three for 10+ years. Popped into Silverburn store to see about a possible upgrade. The customer service we received was excellent, Craig was most helpful and guided us through the process. Altogether a pleasant experience.
January 4, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow (Silverburn)
Hey John, that’s impressive! We’re grateful for your loyalty, and we’re thrilled Craig was able to provide the support you needed at our Silverburn branch. Thank you for sharing this amazing 5⭐ review! -Veronica
Glasgow Silverburn and Craig was incredibly helpful
I was in the 3 store in Glasgow Silverburn and Craig was incredibly helpful in getting my new air time deal to ensure I had more data and as a result I ended up upgrading my handset early too. Great service.
January 4, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow (Silverburn)
Hi.
Thanks! Your review is really appreciated. -Pete
Craig was extremely patient and helpful…
Craig was extremely patient and helpful in a difficult situation
December 29, 2025
Unprompted review
Reply from Three UK - 3Store Glasgow (Silverburn)
Hey Ross, it's wonderful to hear that Craig took his time to properly support you when you needed help. Thank you for the great review -Scott
Wonderful staff
Wonderful staff, very helpful, friendly and knowledgeable
December 22, 2025
Unprompted review
Reply from Three UK - 3Store Glasgow (Silverburn)
Thanks for your 5 ⭐ review, and it's lovely to hear that you enjoyed great customer service from the team. We appreciate you taking the time to share this with us 🎊. -Michael
Great service provided by Andy
Great service provided by Andy, very friendly and really helped me with transferring data when I was unsure.
December 14, 2025
Unprompted review
Reply from Three UK - 3Store Glasgow (Silverburn)
Hello Ewan, Thank you for the 5 ⭐ review. It’s great to hear that Andy provided supportive assistance and helped you with your data transfer. We appreciate having team members like Andy who deliver such reliable help. -Kishan
First class customer service
Great customer service with Andrew
Explained clearly what options were available suited to our needs
What a breath of fresh air 3 are, as others have been so disappointing
December 5, 2025
Unprompted review
Reply from Three UK - 3Store Glasgow (Silverburn)
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Really helpful and understanding
Aby was incredibly helpful and understanding.
He offered support in an accessible way that another store was unable to do
December 4, 2025
Unprompted review
Reply from Three UK - 3Store Glasgow (Silverburn)
This is what we like to hear, Mehreen. Thanks for the 5⭐ review! Great work Aby 🎉 -Jade
Aby was excellent
Aby was great and helped me set up my diabetes app on my phone
December 3, 2025
Unprompted review
Reply from Three UK - 3Store Glasgow (Silverburn)
That's wonderful, Celio. We're so glad that Aby was able to help :) -Scott
Fantastic experience
Fantastic experience! Came in for a sim upgrade and ended up getting such a great deal left with two new phones, set up for us in store. Craig was excellent from start to finish - highly recommended
November 28, 2025
Unprompted review
Reply from Three UK - 3Store Glasgow (Silverburn)
Hi Stevie, these are the types of experiences we love to hear from our customers! Thanks for letting us know about this, we'll get your feedback passed on! -John
Reply from Three UK - 3Store Glasgow (Silverburn)
Thanks for your feedback, Frances, and it's lovely to hear that you enjoyed great customer service from Aby with your tech issue. We appreciate you taking the time to share this with us. -Michael
The sales person
The sales person, Aby made this a great experience for me. He was very knowledgeable and completely put my mind at rest making the complicated transfer stressful for me
November 13, 2025
Unprompted review
Reply from Three UK - 3Store Glasgow (Silverburn)
Thanks for this amazing 5⭐ review, Aileen. We really do appreciate you taking the time to send this over! Great work Aby 🎉 -Jade
Quick and efficient with a good deal
November 12, 2025
Unprompted review
Reply from Three UK - 3Store Glasgow (Silverburn)
Thanks for your feedback, Andrew, and it's lovely to hear that you enjoyed great customer service during your recent purchase. We appreciate you taking the time to share this with us. -Michael
Exceptional Customer Service
Visited the Glasgow Silverburn 3 store to look at a long overdue upgrade. The customer service from staff was first class and offered me options within my budget. Upgrading in store and speaking with staff is well worth it and I would encourage anybody who is looking to upgrade to do the same!
October 31, 2025
Unprompted review
Reply from Three UK - 3Store Glasgow (Silverburn)
That's magic, David, we're over the moon you had a top experience going in-store and speaking with the Silverburn team. Feeling attended to with care and that being assisted to find a suitable deal is amazing. Thank you for leaving them a great review :) -Scott
Craig was super helpful and gave great…
Craig was super helpful and gave great advice on what phones we should go for and got us an excellent deal
November 10, 2025
Unprompted review
Reply from Three UK - 3Store Glasgow (Silverburn)
That's really awesome, Rebecca. Glad Craig guided you to a great deal and that you're satisfied with your new phone :) -Scott
Andy in Silverburn
Andy in Silverburn store was very helpful and informative. Would recommend a visit. Thanks again.
November 7, 2025
Unprompted review
Reply from Three UK - 3Store Glasgow (Silverburn)
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Excellent service from Aby
Excellent service from Aby, helped me set up my laptop that I got free from Samsung
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Glasgow (Silverburn)
Thanks for this fantastic 5⭐ review, Kauser. We really do appreciate you taking the time to send this over! Great work Aby 🎉 -Jade
Andrew at the Silverburn store has…
Andrew at the Silverburn store has helped me twice now over the last month. Excellent service and extremely knowledgeable- also so kind as I am not great on this sort of stuff.
Great ambassador for 3 .
October 29, 2025
Unprompted review
Reply from Three UK - 3Store Glasgow (Silverburn)
Thanks for this fantastic 5⭐ review, Elizabet. We really do appreciate you taking the time to send this over! Great work Andrew 🎉 -Jade
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