Andrew was very knowledgeable and took the time to walk me through multiple phones in person, this let me decide on the honor 600 pro for my next upgrade. 10/10 customer service.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had exceptional service with Aby at the Silverburn Glasgow Three store today. After having an incredibly difficult and stressful time online and with the team on the phone, the in store team were a... See more
Company replied
Payton & Craig at the Silverburn Glasgow shop were absolutely amazing. Despite the fact that I went into the shop at nearly the closing time, both of them offered very calm, collected and professional... See more
Company replied
Went back in and spoke to Peyton as I was having an issue with my phone, she managed to fix what was wrong with the phone and done it with a smile on her face and made me feel like it wasnt a stupid t... See more
Company replied
Company details
About Three UK - 3Store Glasgow (Silverburn)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit E5A Silverburn, Pollock, G53 6EQ, Glasgow, North, United Kingdom
- 01418819411
4.9
Excellent
95 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and got me a good deal on…
Great service and got me a good deal on my new sim only that included roaming that suits perfect, would recommend to friends and family customer service was amazing
October 28, 2025
Unprompted review
Reply from Three UK - 3Store Glasgow (Silverburn)
Thanks for this amazing 5⭐ review, Beth. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade
Was in 3 at silverburn Craig was…
Was in 3 at silverburn Craig was fantastic will never go anywhere else I'm 63 and not that great with technology and he was more that helpful will definitely be back and recommend him 2 all my friends thanks again Craig for helping this old yin .
October 27, 2025
Unprompted review
Reply from Three UK - 3Store Glasgow (Silverburn)
That's cracking, Karen. We're over the moon at your kind words about Silverburn, and the brilliant Craig. Thank you for writing a review and spreading the good word to your friends. -Scott
I came with my friend and Aby was very…
I came with my friend and Aby was very helpful. I always seek out aby if he's in
October 23, 2025
Unprompted review
Reply from Three UK - 3Store Glasgow (Silverburn)
Thanks a lot for your feedback, Janette, and we’re delighted to hear that you received great customer service from Aby. We appreciate you taking the time to share this with us. -Michael
What an amazing experience it was I …
What an amazing experience it was I had problems with my phone and went in to ask for some advice Aby what a man he is so patient and kind and could not do enough to sort my phone I am a pensioner and he was so respectful too thank you so much
October 23, 2025
Unprompted review
Reply from Three UK - 3Store Glasgow (Silverburn)
Thanks a lot for your feedback, Heather, and we’re delighted to hear that you received great customer service from Aby. He will be grateful to hear your kind words, and we appreciate you taking the time to share this with us. -Michael
World class service
Went into the store at silverburn as I just got a new iPhone air. It was Andrew that replaced our eSIM. Unfortunately the Apple Store hadn’t downloaded the apps. Also three had a fault in there system. Andrew went out his way to get it fixed. He is an asset to three, you are lucky that he works for you. He gave us world class service!
October 16, 2025
Unprompted review
Reply from Three UK - 3Store Glasgow (Silverburn)
Thanks for the 5* review. We're glad to hear you've had a wonderful encounter with our retail staff I'm sure they'll be thrilled to see this -Maxine
Customer experience was great
Customer experience was great, got my new phone for a great price and all set up for me
October 14, 2025
Unprompted review
Reply from Three UK - 3Store Glasgow (Silverburn)
Awesome! -Maxine
Very helpful
Staff were very helpful an made it easy to understand
October 14, 2025
Unprompted review
Reply from Three UK - 3Store Glasgow (Silverburn)
Thank you, Baryy -Maxine
Craig was so helpful with contracts…
Craig was so helpful with contracts coming to an end couldn’t do enough for me great help and customer service thank you Craig
October 14, 2025
Unprompted review
Reply from Three UK - 3Store Glasgow (Silverburn)
That's awesome, Laura -Maxine
Andrew was very helpful
Andrew was very helpful and explained everything to me. A very pleasant young man
October 10, 2025
Unprompted review
Reply from Three UK - 3Store Glasgow (Silverburn)
Thanks for your feedback, Kathleen, and it's lovely to hear that you enjoyed great customer service and help from Andrew. We appreciate you taking the time to share this with us. -Michael
Good customer service
Aby, was amazing. Really helpful and got me the best deal for me.
October 3, 2025
Unprompted review
Reply from Three UK - 3Store Glasgow (Silverburn)
Hello there.
We're really glad to hear that Aby was helpful and was able to get you a deal you're happy with.
Thanks for leaving us this feedback. -Pete
Andrew in store was excellent and very…
Andrew in store was excellent and very helpful and efficient. Easy to speak to and answered all my questions. Excellent customer service.
October 3, 2025
Unprompted review
Reply from Three UK - 3Store Glasgow (Silverburn)
Hey Lindsay, we’re so happy to hear this is the experience you’ve had, this is the type of experience we aim to provide all our customers, we’ll certainly your feedback on! -John
Reply from Three UK - 3Store Glasgow (Silverburn)
Thanks for the 5* review! We appreciate your feedback, Mohamad -Maxine
Reply from Three UK - 3Store Glasgow (Silverburn)
Thanks for the positive feedback, Iyad :) We appreciate you taking the time to share this. -Michael
I have to say I found these guys to be…
I have to say I found these guys to be excellent. I transferred all 4 of my family’s phones to them and have found everything to be excellent so far. All the staff at the three shop in Silverburn Glasgow really know what they’re doing. I’d highly recommend them.
September 9, 2025
Unprompted review
Reply from Three UK - 3Store Glasgow (Silverburn)
Hey Ricky - Thanks very much for sharing your experience at the Silverburn store with us :) It's great to hear that you and the family had a smooth transition over to us. Your feedback is really important, and we're delighted to have you all with us. -Michael
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.