I came in store with an issue on my device and saw Dan who fixed it for me in no time at all and showed me what had happened and explained how to fix it if it happened again.
Company replied
Location
Switch locationUnit 129 The Potteries Shopping Centre, Market Square, ST1 1PS Stoke-On-Trent, Midlands, GB
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See what reviewers are saying
These lads are fantastic we bought a new Internet and couldn't connect our tablets to it so we phoned the store and Dan told us to bring everything in and he'd teach us how to connect them and make su... See more
Company replied
I was having such a great deal of technical issues, but Dan from this branch was amazing. He was very helpful and supportive, and he did everything in his power to resolve my issue with consistent kin... See more
Company replied
There needs be more people like John out there to help us elderly with this technology, I was in such a mess with my phone and he sat me down, calmed me down and clearly explained how to resolve it, h... See more
Company replied
Company details
About Three UK - 3Store Hanley Potteries
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 129 The Potteries Shopping Centre, Market Square, ST1 1PS, Stoke-On-Trent, Midlands, United Kingdom
- 01782219361
4.9
Excellent
183 reviews
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They were really helpful
They were really helpful, they helped me to decide what i want and they had my best interests in mind would recommend!
December 2, 2025
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hi Christina, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
Reply from Three UK - 3Store Hanley Potteries
Thanks for this fantastic 5⭐ review, Darren. We really do love to hear this! Hope you have a great day 😊 -Jade
John was so helpful and understanding
John was so helpful and understanding. He made everything so simple and easy for me, highly recommend him
December 1, 2025
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Thanks for your feedback, Mel, and it's lovely to hear that you enjoyed great customer service from John. We appreciate you taking the time to share this with us. -Michael
Customer service excellent
Polite and professional customer service
November 27, 2025
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Fantastic, Ondrej, we're glad to hear it :) -Scott
Dan was really helpful today amazing…
Dan was really helpful today amazing service
November 27, 2025
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Thanks for your feedback, Lisa, and it's lovely to hear that you enjoyed great customer service from Dan. We appreciate you taking the time to share this with us. -Michael
Dan ( assistant manager) was very…
Dan ( assistant manager) was very polite, professional and helped me find what I was after with the budget I was looking for
November 27, 2025
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Thanks for your feedback, and it's lovely to hear that you enjoyed great customer service from Dan during your store visit. We appreciate you taking the time to share this with us. -Michael
Great customer service
The guy I was with his name is Munya was very kind and very fun. Also we had a lovely chat. He is very friendly. Great customer service.
November 27, 2025
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
That's so sweet, we're glad that you found Munya personable and easy to chat with :) -Scott
All the staff are very friendly and…
All the staff are very friendly and willing to help. Dan the assistant manager was great help talk through the issue to change my number . Sadly I had to contact the customer service due to not having one in store.
November 24, 2025
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Thanks for your feedback, and it's lovely to hear that you enjoyed great customer service from Dan and the rest of the team during your store visit. We appreciate you taking the time to share this with us. -Michael
Dan was amazing
Dan was amazing, been really struggling with my new phone and he made sure i understood step by step with written instructions included.
Definitely recommend, very helpful😊
November 21, 2025
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Munya helped us a lot good customer…
Munya helped us a lot good customer service we really appreciate his work
November 21, 2025
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Very friendly great service thank you
Very friendly great service thank you
November 20, 2025
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Thanks for this fantastic 5⭐ review, Anita. We appreciate you taking the time to send this over! Have a great day 😊 -Jade
John was so helpful and friendly I'd…
John was so helpful and friendly I'd recommend him to anyone who visits 3
November 20, 2025
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hello Olagoke, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
This afternoon I come into Three…
This afternoon I come into Three looking for a new contract i was greeted by Dan who has sorted me out with the perfect deal to suit my need he has gone above a beyond to make the purchase as simple as possible highly recommend Dan perfect customer service credit to Three store
November 19, 2025
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Thanks for this amazing 5⭐ review, Brooke. We really do love to hear this! Great work Dan 🎉 -Jade
Munya is very helpful and careful
Munya is very helpful and careful
November 18, 2025
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
We love to hear it, Jay Kumar :) Thank you for the amazing review for Munya! -Scott
Very good customer service
Very good customer service, very friendly and helpful
November 17, 2025
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
We are grateful for your review, Mr Elton, thank you -Scott
Helpful and friendly staff
Jon and Dan were extremely knowledgeable and friendly. Thank you for helping me with numerous questions and queries.
November 17, 2025
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
We appreciate the 5* - We know the retail staff will be happy to see this -Maxine
John was unbelievable
John was unbelievable, I had my phone stolen and John did everything in his power to help me, I'm an elderly customer who struggles with technology and it was great to see someone help the elderly generation thank you so much john
November 13, 2025
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Thanks for this amazing 5⭐ review, Ged. We really do appreciate you taking the time to send this over! Great work John 🎉 -Jade
tablet purchase
Excellent service, very knowledgeable & meet our needs
November 12, 2025
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Thanks for your feedback, Darren, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael
Great guy
Great guy, explained everything for me be able understand and happy with the service.
November 12, 2025
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
That sounds ideal, Danni. We're glad you found the service comprehensive and easy to understand :) Thank you for writing a review -Scott
Amazing service from Dan today
Amazing service from Dan today, very helpful, got me an incredible deal and helped me get my new phone all set up and working. Excellent service highly recommend!
November 11, 2025
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
That's awesome, Melanie, we're glad Dan could help. We hope you love your new phone :) -Scott
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