I came in store with an issue on my device and saw Dan who fixed it for me in no time at all and showed me what had happened and explained how to fix it if it happened again.
Company replied
Location
Switch locationUnit 129 The Potteries Shopping Centre, Market Square, ST1 1PS Stoke-On-Trent, Midlands, GB
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See what reviewers are saying
These lads are fantastic we bought a new Internet and couldn't connect our tablets to it so we phoned the store and Dan told us to bring everything in and he'd teach us how to connect them and make su... See more
Company replied
I was having such a great deal of technical issues, but Dan from this branch was amazing. He was very helpful and supportive, and he did everything in his power to resolve my issue with consistent kin... See more
Company replied
There needs be more people like John out there to help us elderly with this technology, I was in such a mess with my phone and he sat me down, calmed me down and clearly explained how to resolve it, h... See more
Company replied
Company details
About Three UK - 3Store Hanley Potteries
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 129 The Potteries Shopping Centre, Market Square, ST1 1PS, Stoke-On-Trent, Midlands, United Kingdom
- 01782219361
4.9
Excellent
183 reviews
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Fantastic service and help 5 star!
Fantastic service and help 5 star!! Dan was amazing! Highly recommend!
November 10, 2025
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Thanks for this amazing 5⭐ review. We really do appreciate you taking the time to send this over! Great work Dan 🎉 -Jade
Brilliant service lovely staff that…
Brilliant service lovely staff that were helpful with everything and friendly
November 7, 2025
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Thanks for this amazing 5⭐ review, Chantelle. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade
I can't thank john enough
I can't thank john enough, I was having a nightmare with my phone but john was so patient and helpful hes a credit to your company
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Thanks for this amazing 5⭐ review, James. We really do appreciate you taking the time to send this over! Well done John 🎉 -Jade
John was so helpful and polite
John was so helpful and polite. It's great to see someone help the older generation with technology
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Thanks for this fantastic 5⭐ review, Frank. We really do appreciate you taking the time to send this over! Great work John 🎉 -Jade
Munya was a really great help he set me…
Munya was a really great help he set me and my daughter up with a really good deal, then the rest of the guys all took a moment to give me their knowledge of the technology as i have no clue, well they taught me well.
Much appreciation to you all thank you from me and my daughter. They even let her play with the store tablet to keep her occupied, great people thanks again.
November 5, 2025
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Thanks for this fantastic 5⭐ review, Leah. We really do appreciate you taking the time to send this over! Great work Munya 🎉 -Jade
Store was clean tidy stay very nice…
Store was clean tidy stay very nice polite and so helpful
November 4, 2025
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Thanks for your feedback, David, and it's lovely to hear that you enjoyed great customer service during your store visit. We appreciate you taking the time to share this with us. -Michael
Dan was extremely helpful
November 4, 2025
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Thanks for your feedback, Sue, and it's lovely to hear that you enjoyed great customer service from Dan. We appreciate you taking the time to share this with us. -Michael
Dan was absolutely amazing and helpful
Dan was absolutely amazing and helpful. Very knowledgeable nice and smooth , thank you 😊
November 4, 2025
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Thanks for this amazing 5⭐ review, Katrzyna. We really do appreciate you taking the time to send this over! Well done Dan 🎉 -Jade
Reply from Three UK - 3Store Hanley Potteries
Thanks for your feedback, Tanisha, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael
John was so helpful and understanding…
John was so helpful and understanding he couldnt do anymore to help me hes a crexit to the store
November 3, 2025
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Awesome stuff. Have a wonderful day -Maxine
Amazing
Great team at three they’re always reliable and helped me out to get another great sim deal
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Fantastic service
We came to three and spoke to Dan and wow what a brilliant guy he is very helpful he is a credit to your team he is definitely a keeper can’t speak highly enough of him
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Brill experience
Brill experience. Really helpful staff. Thanks Dan
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Reply from Three UK - 3Store Hanley Potteries
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Great service from Munya at the Hanley…
Great service from Munya at the Hanley branch
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Reply from Three UK - 3Store Hanley Potteries
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Amazing service today and was nice and…
Amazing service today and was nice and quick munya was very helpful
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Reply from Three UK - 3Store Hanley Potteries
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Reply from Three UK - 3Store Hanley Potteries
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
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