Three UK - 3Store Harrogate Reviews 

170
TrustScore 5 out of 5

4.9

Unit 14, Victoria Shopping Centre, HG1 1AE Harrogate, Midlands, GB


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Rated 5 out of 5 stars

Thank you Darius! You have explained everything in great detail and simple to understand! The friendliest face you will ever know. Darius you are an asset not only to the team but to the company. In g... See more

Company replied

Rated 5 out of 5 stars

Darius has been amazing very supportive, professional and patient! I feel like home every time I go to the Three store. I am sticking with their team for years to come! Thank you Darius and thank you... See more

Company replied

Rated 5 out of 5 stars

Went to the Harrogate store to sort my sim out as I’ve had issues with swapping to a new phone. Brodey helped me with this and was great, amazing customer service. Really relatable with conversation,... See more

Company replied

Rated 5 out of 5 stars

Brodey and his manager Justin were really helpful and made everything very easy to understand when we came in enquiring switching over my wife’s contract with EE. Brodey explained everything clearly,... See more

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Harrogate

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • Unit 14, Victoria Shopping Centre, HG1 1AE, Harrogate, Midlands, United Kingdom

  • 01423709726

4.9

Excellent

TrustScore 5 out of 5

170 reviews

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4.9

All reviews

(170)

30,844 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am severely partially sighted and…

I am severely partially sighted and Justin was extremely helpful in that regard

November 27, 2025
Unprompted review
Three UK - 3Store Harrogate logo

Reply from Three UK - 3Store Harrogate

Hello Richard, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John

Rated 5 out of 5 stars

Members of staff were very helpful…

Members of staff were very helpful and patient and explained all our options and answered all our questions. Face to face contact is a much better experience than trying to get information on line. We have been to the Harrogate shop several times recently and on each occasion we have found the same courtesy and detailed information. Great service.

November 21, 2025
Unprompted review
Three UK - 3Store Harrogate logo

Reply from Three UK - 3Store Harrogate

Hi there.

That's great. We're glad to hear that. Thank you for the 5 stars. -Pete

Rated 5 out of 5 stars

McDonald was great

McDonald was great! Knowledgeable, friendly, no hard sell. Sorted me out with home broadband so all I have to do is plug it in 👍🏽👏🏾 5⭐️! Thank you

November 21, 2025
Unprompted review
Three UK - 3Store Harrogate logo

Reply from Three UK - 3Store Harrogate

Hi there.

Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete

Rated 5 out of 5 stars

The staff members was very helpful.

November 15, 2025
Unprompted review
Three UK - 3Store Harrogate logo

Reply from Three UK - 3Store Harrogate

Hi there.

Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete

Rated 5 out of 5 stars

Great Service

I found the service from Darius and Justin were great and have saved us lots of money with a great deal. Highly recommend the 3store in Harrogate and these two individuals.

November 15, 2025
Unprompted review
Three UK - 3Store Harrogate logo

Reply from Three UK - 3Store Harrogate

Hey.

Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete

Rated 5 out of 5 stars

Friendly and quick service

Friendly and quick service

November 15, 2025
Unprompted review
Three UK - 3Store Harrogate logo

Reply from Three UK - 3Store Harrogate

Hi there.

Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete

Rated 5 out of 5 stars

New phones

I went in to get new phones with my mum and sister, we all had different requirements and Justin was amazing help and made everything really straight forward and easy!

November 8, 2025
Unprompted review
Three UK - 3Store Harrogate logo

Reply from Three UK - 3Store Harrogate

Hey.

Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete

Rated 5 out of 5 stars

Great service

Great service from Darius who was knowledgeable, helpful and listened to what I wanted and got me a deal I was happy with.

November 7, 2025
Unprompted review
Three UK - 3Store Harrogate logo

Reply from Three UK - 3Store Harrogate

Hi.

Thanks! Your review is really appreciated. -Pete

Rated 5 out of 5 stars

Really helpful

We were treated with patience, kindness and respect throughout our “Getting to know your I-phone” session it ‘3’ in Harrogate on November 6th 2025. We were helped by the (?) Deputy Manager (sorry I have forgotten his name). He was very knowledgeable, resolved the issues I raised and gave further tips and advice which was very helpful. He was willing to go over things more than once to make
sure I had understood. I have found all the staff at this store to be courteous and helpful.

November 6, 2025
Unprompted review
Three UK - 3Store Harrogate logo

Reply from Three UK - 3Store Harrogate

Thanks for your feedback, Brenda, and it's lovely to hear that you enjoyed great customer service during your session in Harrogate. It's reassuring to learn that you were well taken care of. We appreciate you taking the time to share this with us. -Michael

Rated 5 out of 5 stars

Macdonald was extremely helpful…

Macdonald was extremely helpful explaining all the terms of the contract.
I’ve been customer with 3 for many years, this was the first time I’ve renewed my contract in person and it was a very relaxing experience. Justin supporter his colleague without being too intrusive so well done to both! Ciao

November 5, 2025
Unprompted review
Three UK - 3Store Harrogate logo

Reply from Three UK - 3Store Harrogate

Thanks for this fantastic 5⭐ review, Salvatore. We really do appreciate you taking the time to send this over! Great work Macdonald 🎉 -Jade

Rated 5 out of 5 stars

Great service from Darius Moving to…

Great service from Darius Moving to Three from another network was so easy. Very friendly and helpful

November 2, 2025
Unprompted review
Three UK - 3Store Harrogate logo

Reply from Three UK - 3Store Harrogate

Hello there.

Awesome stuff. We're glad to hear that. Thanks for the support. -Pete

Rated 5 out of 5 stars

New phone

Quick, informative, tamas and Darius were very good and extremely helpful

November 2, 2025
Unprompted review
Three UK - 3Store Harrogate logo

Reply from Three UK - 3Store Harrogate

Hello there.

Awesome stuff. We're glad to hear that. Thanks for the support. -Pete

Rated 5 out of 5 stars

Great service

Great service. I got the phone in stock as other branches didn’t have available.

November 1, 2025
Unprompted review
Three UK - 3Store Harrogate logo

Reply from Three UK - 3Store Harrogate

Hey.

Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete

Rated 5 out of 5 stars

Really knowledgeable and helpful

Really knowledgeable and helpful. Great advice and very honest. Would recommend.

October 25, 2025
Unprompted review
Three UK - 3Store Harrogate logo

Reply from Three UK - 3Store Harrogate

Hello there.

That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete

Rated 5 out of 5 stars

Great staff

October 12, 2025
Unprompted review
Three UK - 3Store Harrogate logo

Reply from Three UK - 3Store Harrogate

Hi there.

Awesome stuff. Thanks for the 5 stars. -Pete

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