Three network is the wast. Always buffering especially during live stream. Could not leave because tied in contract The staff try their best to promote the company which is a let down Look somewher... See more
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We had an excellent experience at the 3 store in Loughborough today. Temi was great, she sorted out all our issues and was very patient. We were upgrading 3 phones and adding another business phone in... See more
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I was dreading having a new mobile phone, but Laura at 3 Mobile made it so easy. All my Apps from my old mobile were transferred, including my favourite Apps, precious photos, music, contacts etc &... See more
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Temi and Laura in the Loughborough store were amazing today. Helped my husband sort out an issue with his sim card and also helped him get a specific ringtone he wanted on his new phone. Really friend... See more
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Company details
About Three UK - 3Store Loughborough
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 19 Carillion Court, LE11 3XA, Loughborough, Midlands, United Kingdom
- 01509230215
4.9
Excellent
86 reviews
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Zeke was helpful
Zeke was helpful. He spent alot of time helping me and I appreciate it.
July 13, 2026
Unprompted review
Reply from Three UK - 3Store Loughborough
Hi Alan, we appreciate your feedback. It’s good to know Zeke provided the assistance you needed and made your visit a positive one.
Three Social Media Team
Laura is very efficient and…
Laura is very efficient and sympathetic. She helped me with my WhatsApp and my new phone.
July 6, 2026
Unprompted review
Reply from Three UK - 3Store Loughborough
That’s impressive, Okawa 🎯 We’re pleased Laura’s expert support got your messaging app and new device all set, making things much easier along the way 🌟
- Three Social Media Team
Really happy with Alex and Zeke in the…
Really happy with Alex and Zeke in the three store. 100% recommend, love the store.
July 6, 2026
Unprompted review
Reply from Three UK - 3Store Loughborough
Hey Tony, it’s fantastic to hear that Alex and Zeke made such a strong impression. Their energy and commitment to great service shine through, and your recommendation means a lot to us. 😇 - Three Social Media Team
Not Good Enough
Three network is the wast. Always buffering especially during live stream. Could not leave because tied in contract The staff try their best to promote the company which is a let down
Look somewhere else if you are looking for broad band
June 18, 2026
Unprompted review
Reply from Three UK - 3Store Loughborough
Hello Mulenga, we understand how important a strong internet connection is, and we’re sorry to hear that your experience hasn’t met expectations, as this isn’t the level of service we strive to provide. We’d appreciate the opportunity to look into this further. Since we’re unable to review account details on Social Media, please reach out to our Customer Support team here: https://bit.ly/3C43TKN. They’re available Monday to Friday from 8 a.m. to 10 p.m., and on weekends from 9 a.m. to 8 p.m., and will be able to assist you further in the best way possible. -Neha
Excellent very helpful zeke
June 17, 2026
Unprompted review
Reply from Three UK - 3Store Loughborough
Hey Lea! We’re so happy to hear you had a great experience with Zeke. Thank you for the review. -Veronica
We had an excellent experience at the 3…
We had an excellent experience at the 3 store in Loughborough today. Temi was great, she sorted out all our issues and was very patient. We were upgrading 3 phones and adding another business phone into the contract so not straightforward! 10 stars and a very big thank you.
June 13, 2026
Unprompted review
Reply from Three UK - 3Store Loughborough
We’re thrilled to hear this! 🌼 Temi will be delighted to know she made your experience shine. Thanks for letting us know, it truly means a lot to us, Caroline! 🥰 -Kashish
Temi the store advisor was very…
Temi the store advisor was very knowledgeable and couldn’t do enough to help us. Customer service at its best. This is why we need stores to shop in!
June 7, 2026
Unprompted review
Reply from Three UK - 3Store Loughborough
Hi Simon, it is fantastic to hear that Temi was so knowledgeable and went above and beyond to help you during your visit. We truly appreciate you sharing the importance of having our stores and teams there to support you! -Kishan
Very friendly and helpful staff in this…
Very friendly and helpful staff in this store.
May 21, 2026
Unprompted review
Reply from Three UK - 3Store Loughborough
Hey Cindy! We're thrilled to hear you had a great experience with our team. Thank you for the review! 😊 -Veronica
Alex was very helpful with sorting out…
Alex was very helpful with sorting out my contract and getting the right plan for me ,absoulte star .
May 15, 2026
Unprompted review
Reply from Three UK - 3Store Loughborough
Thank you for sharing this lovely comment, Penelope! We're thrilled to hear that Alex gave you such great support and made sure everything was handled so smoothly. -Afaq
Friendly staff
Friendly staff, very patient with me. Appreciate that because I’m not so good with technology
May 11, 2026
Unprompted review
Reply from Three UK - 3Store Loughborough
Hi Matthew, it is a pleasure to hear that the team provided a welcoming and steady experience. We are glad we could offer the support you needed to feel comfortable with your setup. -Kishan
Anthony is very good help happy with…
Anthony is very good help happy with all services
May 8, 2026
Unprompted review
Reply from Three UK - 3Store Loughborough
Thank you for sharing this fantastic feedback, Dipti! We're delighted to hear that Anthony was able to get everything sorted for you. Wishing you a lovely and joyful day! -Afaq
Both staff members alex and anthony…
Both staff members alex and anthony were very helpful. Explained everything as easy as i could understand.
May 2, 2026
Unprompted review
Reply from Three UK - 3Store Loughborough
Hi Alexandar, thanks for the feedback! It’s great to hear that Alex and Anthony made sure everything was clear and easy to follow during your visit. We’re so pleased they were able to give you the support you needed. -Shivam
Super knowledgeable sales people
Super knowledgeable sales people, very efficient and thinking different different ways to help me save money.
May 1, 2026
Unprompted review
Reply from Three UK - 3Store Loughborough
Ben, we appreciate this. Wonderful to hear the team worked efficiently and provided clear, helpful advice. -Suhaas
Anthony has been nothing but…
Anthony has been nothing but exceptional at his job, he deserves a 10star
April 24, 2026
Unprompted review
Reply from Three UK - 3Store Loughborough
Thanks for sharing, Aamina! 🎉 Anthony clearly delivered amazing service, and hearing that you gave us a perfect 5⭐ truly makes our day. 🥰 -Ayesha
Lovely service from Anthony
Lovely service from Anthony. Explained everything. Very happy with my experience.
April 24, 2026
Unprompted review
Reply from Three UK - 3Store Loughborough
Hi Leona! We take pride in making every interaction seamless. Anthony ensured everything was handled with care and efficiency, reflecting the standard of service we strive for. -Ashifa
Great young man
Great young man, very knowledgable about all phone as I didn't know which phone to have, very quick service
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Loughborough
Hey Kerry! 🌷We’re thrilled to know our team made your day special. Thank you for sharing such uplifting feedback! 💫☺️ -Kashish
LAURA AND ANTHONY WENT ABOVE AND BEYOND…
LAURA AND ANTHONY WENT ABOVE AND BEYOND ,WITH MY NEURODIVERSITY THEY WERE SO HELPFUL AND PATIENT ,I WOULD DEFINATELY RECOMEND THIS STORE
April 17, 2026
Unprompted review
Reply from Three UK - 3Store Loughborough
Hi Helen, we’re really pleased to hear Laura and Anthony went above and beyond and helped make your visit a good experience. Thanks for recommending the store. -Shivam
Thanks. I was dreading having a new mobile…
I was dreading having a new mobile phone, but Laura at 3 Mobile made it so easy.
All my Apps from my old mobile were transferred, including my favourite Apps, precious photos, music, contacts etc & most important keeping the same phone number.
Thank you so much Laura.
April 16, 2026
Unprompted review
Reply from Three UK - 3Store Loughborough
Thank you for sharing your experience! We’re delighted to hear that Laura made everything easy and ensured all your apps, photos, music, contacts, and your number were transferred seamlessly. -Afaq
Anthony was very helpful
Anthony was very helpful, explained everything clearly and did all the services quickly, professionally and politely. Many thanks!
April 13, 2026
Unprompted review
Reply from Three UK - 3Store Loughborough
Thank you for the great shout‑out, Yury! Anthony's dedication truly made a difference, and it’s wonderful to know everything was handled smoothly. Notes like yours always make us smile! -Ashifa
The staff at the 3 store in…
The staff at the 3 store in Loughborough ( Temi, Anthony and Rebeca) were so helpful getting us a new phone making the process so easy would definitely recommend!
April 12, 2026
Unprompted review
Reply from Three UK - 3Store Loughborough
Always wonderful to hear such glowing appreciation, Fey. Temi, Anthony and Rebeca will be thrilled to know their support made everything smooth and stress‑free for you. Thanks for sharing your experience and for the recommendation. -Manavata
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