We had an excellent experience at the 3 store in Loughborough today. Temi was great, she sorted out all our issues and was very patient. We were upgrading 3 phones and adding another business phone in... See more
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Three network is the wast. Always buffering especially during live stream. Could not leave because tied in contract The staff try their best to promote the company which is a let down Look somewher... See more
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I was dreading having a new mobile phone, but Laura at 3 Mobile made it so easy. All my Apps from my old mobile were transferred, including my favourite Apps, precious photos, music, contacts etc &... See more
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Temi and Laura in the Loughborough store were amazing today. Helped my husband sort out an issue with his sim card and also helped him get a specific ringtone he wanted on his new phone. Really friend... See more
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Company details
About Three UK - 3Store Loughborough
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 19 Carillion Court, LE11 3XA, Loughborough, Midlands, United Kingdom
- 01509230215
4.9
Excellent
87 reviews
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Excellent service
Excellent service, gave advice as needed and explained everything in detail.
January 14, 2026
Unprompted review
Reply from Three UK - 3Store Loughborough
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Get experience today from the team
Get experience today from the team. Nothing to much to sort. Thank you
January 13, 2026
Unprompted review
Reply from Three UK - 3Store Loughborough
Your kind words mean a lot, Gary. We’re glad the support you received left you feeling valued. -Shivam
Very friendly
Very friendly. Anthony was a great help and got me sorted in quick time with the best deal. Would 100 percent recommend.
January 7, 2026
Unprompted review
Reply from Three UK - 3Store Loughborough
Marvelous, Lauren! 🎊 It’s wonderful to hear that Anthony ensured everything was seamless for you. Thank you for taking the time to leave a dazzling 5 ⭐ review! -Ashifa
Excellent Customer Service
Temi and Laura in the Loughborough store were amazing today. Helped my husband sort out an issue with his sim card and also helped him get a specific ringtone he wanted on his new phone. Really friendly and helpful, thank you making the switch to 3 a positive experience!
January 6, 2026
Unprompted review
Reply from Three UK - 3Store Loughborough
Your kind words mean a lot, Jane. We’re pleased our Loughborough store team guided your husband through both the SIM and phone setup, making the transition to Three straightforward. Thanks for the 5 ⭐ review. -Shivam
Excellent staff
Excellent staff, very helpful, knowledgeable, and they took time to firstly understand what we needed to ensure what we bought was fit for purpose and as cost effective as possible
December 30, 2025
Unprompted review
Reply from Three UK - 3Store Loughborough
That's fantastic, Sharad. We're so happy to hear that you had a wonderful experience with us. Thank you for taking the time to share this lovely feedback. 😄 -Prabhjeet
Zeke made the renewal so easy and was…
Zeke made the renewal so easy and was the absolute Boss with information and deals
December 22, 2025
Unprompted review
Reply from Three UK - 3Store Loughborough
Fantastic news, Kelly! We’re thrilled to hear how Zeke took the lead, making everything seamless with clear information and options. Your appreciation means the world to us. Thank you for your brilliant 5 ⭐ review, -Kishan
I found Alex to be approachable
I found Alex to be approachable, actively listened to my problems and sort resolve the issue patiently. He referred to a senior colleague when appropriate rather than struggle on. The matter was resolved to my satisfaction. Thank you for your assistance. Excellent service from 3 colleagues once more
December 19, 2025
Unprompted review
Reply from Three UK - 3Store Loughborough
Hey Myles, this is what we love to hear! We’re so happy this is the service you received, we’ll certainly be passing your feedback on. -John
Reply from Three UK - 3Store Loughborough
Hello Igor, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Reply from Three UK - 3Store Loughborough
Hello there! We’re happy to hear that you had a great experience with us. Thank you so much for the 5 ⭐ review! We’re always happy to help. -Kashish
Reply from Three UK - 3Store Loughborough
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Good customer care
Friendly and the contract processes are explained clearly
November 27, 2025
Unprompted review
Reply from Three UK - 3Store Loughborough
Brilliant, Trinity, we are glad to hear that. Thank you for the 5 star review -Scott
Reply from Three UK - 3Store Loughborough
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Temi was lovely
Temi was lovely - recommend the store for help and support
November 22, 2025
Unprompted review
Reply from Three UK - 3Store Loughborough
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
The service from Laura was excellent on…
The service from Laura was excellent on both occasions.
November 21, 2025
Unprompted review
Reply from Three UK - 3Store Loughborough
Hello Alec, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Anthony was brilliant and informed me…
Anthony was brilliant and informed me of upgrades I could get on my contract and was super helpful in changing me over to my new sim only contract.
Cheers guys
November 17, 2025
Unprompted review
Reply from Three UK - 3Store Loughborough
That's brilliant to hear, Geoff. We're glad you got your SIM only contract sorted with Anthony's help :) Thank you for sharing -Scott
Excellent helpful advice and service
Excellent helpful advice and service
November 13, 2025
Unprompted review
Reply from Three UK - 3Store Loughborough
Thanks for your feedback, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael
So very helpful Anthony
So very helpful Anthony. Thank you for getting everything sorted out- new contract and everything set up to go. Brilliant!
November 10, 2025
Unprompted review
Reply from Three UK - 3Store Loughborough
Thanks for this amazing 5⭐ review, Susan. We really do appreciate you taking the time to send this over! Great work Anthony 🎉 -Jade
The shop in Loughborough is brilliant…
The shop in Loughborough is brilliant they always help me out and I've been with three a long time.
November 7, 2025
Unprompted review
Reply from Three UK - 3Store Loughborough
Thanks for this amazing 5⭐ review, Jason. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade
the staff in the three store in…
the staff in the three store in loughborough were very helpful and helped me a lot when opening a new contract
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Loughborough
Thanks for your feedback, Kimi, and it's lovely to hear that you enjoyed great customer service during your visit to a Three store. We appreciate you taking the time to share this with us. -Michael
Temi was a very good experience sold us…
Temi was a very good experience sold us two iPads for a very good deal would recommend
November 5, 2025
Unprompted review
Reply from Three UK - 3Store Loughborough
Thanks for your feedback, Dominik, and it's lovely to hear that you enjoyed great customer service from Temi with your iPad purchases. We appreciate you taking the time to share this with us. -Michael
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