I would like to thank Chad for all his help before during and customer service after the purchase of a new phone of which i am extemely happy. Also to thank Chris who has solved y queries over the las... See more
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Excellent service from Sally and Louise. They were both very friendly, patient, and professional. They explained everything clearly and helped us choose the right broadband. The whole process was qu... See more
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Everyone is always helpful when I come into Three. Louise kindly helped me set up my new phone for me. She was polite,friendly and very helpful. Three Newark goes above and beyond that's why I have st... See more
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Went into Newark 3 shop yesterday with a complex issue with a new handset and account. Saw Chad, he was brilliant, knew his stuff, was patient and kind with my lack of IT knowledge, a lovely young man... See more
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Company details
About Three UK - 3Store Newark
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
13 Stodman Street, NG24 1AT, Newark, Midlands, United Kingdom
- 01636704794
4.9
Excellent
83 reviews
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Sally was very helpful in finding the…
Sally was very helpful in finding the best plan for me
March 31, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Thank you for sharing this, Nurlaila! It’s great to hear that Sally guided you so well and helped you find an option that fits what you needed. -Afaq
I came into Newark Three
I came into Newark three with a complaint about Three network which has led me to missed calls etc. I was served by Sally who apologised on behalf of Three and proceeded to show me some work arounds I can do on my phone to improve the signal, I realised it was to do with 5G/4G. Sally was really friendly, patient (I’m a tad slow with tech) and provided me with a solution. All round great customer service.
March 24, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Hayley and Sally and Chris have been…
Hayley and Sally and Chris have been extremely helpful the service has been excellent would highly recommend them
THANKS
March 23, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Hey Christine, we’re so happy to hear you received the best help from Hayley, Sally, and Chris! Thank you for the lovely 5⭐ review. We hope you have a wonderful day ahead! -Ayesha
I was in abit of a tiz on arriving as…
I was in abit of a tiz on arriving as had dropped my phone and was worry about photos, Haley and chad were great from the begining, freindly, helpful and explained everything, as i know nothing about phones lol.
Got what phone was suited to my needs, i also went back in the following day to purches some new ear buds and haley set them up for me, overall very good experience and will recomend.
March 19, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Amazing, Katie! 🌟 We’re delighted to hear that Haley and Chad provided clear guidance and made the whole experience stress-free, from helping you choose the right phone to setting up your new earbuds. It’s wonderful to know their friendly approach left you feeling confident and supported. 😇 -Prabhjeet
Great Store, Super Staff
Sally and the Team at Newark 3 made sure I was looked after from the moment I entered the store-to leaving with my new plans and devices all ready to go!
Very impressed with this store and service levels.
Thanks 3
February 23, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Hi Stephen, thank you for sharing your experience. We’re pleased Sally and the Newark team provided attentive, professional care throughout, set up your new plans and devices ready to use, and made the visit smooth and welcoming. -Kishan
Great customer service great attitude…
Great customer service great attitude lovely people sally Hayley 5 star reviews
March 11, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Thank you so much for sharing your experience, Michaela. We’re thrilled to hear your kind words and truly appreciate the 5 star review. It’s wonderful to know our team left such a positive impression. 😀 -Kashish
Go Team Newark!
Hayley, Chris and the rest of the team are brilliant in the Newark store. They are always polite and give a warm welcome when entering the store. I wanted to go for a phone contract and they talked me through every option. Whilst I didn't pass they were very professional about the situation and advised me what I can do further and supported me with next steps!
Well done team, you should be very proud.
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Hey George, thank you for the 5⭐ review! We’re overjoyed that Hayley, Chris, and our team made your experience outstanding. We’re committed to ensuring every visit is just as positive and effortless. 😊 -Neha
Sally was an absolute star!
Went into the store just looking at phones, I was approached by Sally who asked me questions to understand my needs. She asked who my current provider was and asked if I had 5 minutes to see if she could find me a better deal - to which Sally did! I am now saving £20 a month by switching to three! I would never have even considered switching providers! Sally is an asset to your team! Thank you so much.
February 28, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Lorna, thank you for sharing such wonderful feedback! It’s fantastic to hear how Sally took the time to understand your needs and ended up finding you a brilliant deal. We’re so glad you had such a positive experience. 💙 -Ayesha
Reply from Three UK - 3Store Newark
Your kind words encourages us to keep delivering excellent service, Arwa. We appreciate you taking the time to share your experience with us. -Ashifa
Very helpful
Very helpful, good knowledge of products understand of the customer needs. worth a drive to the three shop. I did try on line but give up. Well done Three keep the shops and the knowledgeable staff . Thank you.
February 25, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Thank you for sharing such thoughtful feedback! It’s great to hear that our team supported you so well and offered clear guidance throughout your experience. Hope to see you again soon! -Afaq
Sally and Hayley in Newark store
Sally and Hayley in Newark store, extremely helpful and friendly.Good knowledge of products and found me a really good deal.Thank you both
February 16, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Thanks for this fantastic review, Vicky! We’re thrilled to hear that Sally and Hayley provided excellent support and helped you get the best deal. Hope you have a wonderful day! 🎉 -Neha
Very nice experience
Very nice experience. Great team working together, very helpful. To be honest it was exactly they type of highend customer service the hightstreet should supply.... 5*s
Thank you !
February 14, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Thank you, Garry 😊 for such an uplifting review. Feedback like yours doesn’t just brighten our day 😍 it inspires us to keep raising the bar and delivering even better experiences every day. -Arvind
Fabulous service from Chad!
Fabulous service from Chad!! 😁 I was dreading going in to upgrade my phone as i have had crap service and pushy salesmen from every other shop i have been in. Chad was a refreshing change. He made me felt looked after as a customer, i could see he put in the effort to find me a decent deal and DID NOT act on the best interest of the shop rather than me, as a customer. Wow! Chad was still in training, whoever is training him up is doing a great job! Please don’t change and turn into one of those sharks with a ‘don't give a damn attitude’. I will definitely keep coming back, so will my husband, i will tell friends and family also. Thank you so much three Newark! ⭐️
February 9, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Thank you, Angela! We’re thrilled Chad made your Newark store visit smooth and genuine. Your kind words mean a lot and we look forward to welcoming you again! -Suhaas
Always the best customer service
Today we were served by Chris, he was so helpful and informative of the broadband and mobile plans which made it very easy to chose. We had been served by Chris the last time we came to 3 and he is very consistent with his customer service and extensive knowledge regarding mobile devices.
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Hi Brodie, thank you for taking the time to share your thoughts. It’s fantastic to hear that Chris continues to offer such steady support and clear guidance, making each visit feel straightforward and reassuring. -Manavata
Sally was brilliant!
Came into the shop a couple weeks ago and was greeted by Sally. I was looking to move from EE to 3, Sally gave me some prices and was incredibly helpful explaining everything in depth so I felt in safe hands. Will be coming back soon to see Sally to move over
January 24, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Woohoo! 🎉 Amazing, Grace! We’re glad Sally made your transition smooth and handled everything quickly with great care. Your feedback means a lot, and we look forward to welcoming you back! ☺️ -Prabhjeet
Great service Thankyou and helpful
Great service and helpful just need to slow down a bit a little to rushed
February 3, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Hey there! Glad you had a positive experience. We’ll make sure things feel more relaxed and not rushed going forward. Thanks for the 5⭐ rating. -Ayesha
Excellent service and friendly sales…
Excellent service and friendly sales representatives very helpful and very easy process from start to finish. Good value for money.
February 3, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Thank you for sharing your experience, Shaun! We’re thrilled you received outstanding support and found the process simple and straightforward. 😊✨ -Veronica
Excellent customer service combined with superb knowledge and skill
Chad is a trainee in store and greeted and engaged me beautifully this morning. First impressions are so important and Chad did not disappoint.
Both Chad and his manager (Hayley?) were quick to assist not only with my original request (Hayley showing amazing skill and knowledge, Chad clearly engaged and keen to learn from her), but ably assisted with a couple of smaller requests before my leaving the store. I was very impressed.
January 29, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Hey Rach, this makes us smile! Chad’s eagerness to learn made a meaningful impact, and Hayley’s skill and guidance shone through with clarity. Your feedback is more than a compliment, it’s a reminder of the power of great teamwork 🤗. Thank you for making our day as memorable as we hoped to make yours 💖 -Ashifa
A massive thank you to Hayley and sally…
A massive thank you to Hayley and sally who helped out with in the shop on Saturday. They was so kind and patient with my elderly friend to help them understand and get the best deal for them. They went above and beyond
January 17, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Thanks for writing an awesome review Jc. It means a lot to us that Hayley and Sally could accommodate your friend, helping them feel comfortable and confident in their purchase. We hope you both have fantastic days :) -Scott
Fist class service from valley and…
Fist class service from valley and sally
January 19, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Hi David, thank you for taking the time to share this with us. We’re really glad to hear you had such a positive experience with Valley and Sally. We truly appreciate your feedback. -Manavata
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