I would like to thank Chad for all his help before during and customer service after the purchase of a new phone of which i am extemely happy. Also to thank Chris who has solved y queries over the las... See more
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Excellent service from Sally and Louise. They were both very friendly, patient, and professional. They explained everything clearly and helped us choose the right broadband. The whole process was qu... See more
Company replied
Everyone is always helpful when I come into Three. Louise kindly helped me set up my new phone for me. She was polite,friendly and very helpful. Three Newark goes above and beyond that's why I have st... See more
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Went into Newark 3 shop yesterday with a complex issue with a new handset and account. Saw Chad, he was brilliant, knew his stuff, was patient and kind with my lack of IT knowledge, a lovely young man... See more
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Company details
About Three UK - 3Store Newark
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
13 Stodman Street, NG24 1AT, Newark, Midlands, United Kingdom
- 01636704794
4.9
Excellent
83 reviews
Asks customers to review
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Great help from the team
Chris was really helpful in explaining the different ranges of phones to go for and the right plans for me!
January 19, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Your feedback means a lot, Callum 😊. Wonderful to hear Chris and the team supported you in choosing the right phone and plan 📱✨. -Veronica
Great Customer service
Great Customer service. Very helpful and better customer service Highly recommended.
January 17, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Hey.
Thanks! Your review is really appreciated. -Pete
Above and beyond service
Above and beyond service from Hailey the store manager and Sally who have worked tirelessly to sort out our phone issues for months :)
January 14, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Hi Jasmine, thank you for sharing this! 💙 We’re so pleased to hear Hailey and Sally gave you such great support. Your kind words mean a lot to us. -Neha
Superb customer service and care
Superb customer service and care. The Three Newark team are all fantastic to deal with. Not only are they extremely knowledgeable they are excellent with providing solutions and assistance with mobile phone needs and guidance. I have been a customer for several years and the service and support with the Three Newark team is consistently excellent. Highly recommend.
January 13, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Hi Caroline! 🎉 It’s great to hear the Newark team has looked after you so well for so long. We're happy their advice and support hit the mark every time you visit. Thanks for the recommendation and for staying with us, we're lucky to have you! -Shivam
I’m currently with EE
I’m currently with EE , thinking of changing . Sally was amazing sorted me out with a good deal ,arranged pac code and will do data transfer ,when I’m come back in
January 14, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Thank you for sharing this, Jane! Sally will be delighted to know she made your switch simple and arranged everything smoothly for you. We’re happy to welcome you back soon and get you connected right away. -Ayesha
Amazing service
Sally,chad and hayley amazing ,upgrade was simple ,and well documented verbally and written ,thank you
January 14, 2026
Unprompted review
Reply from Three UK - 3Store Newark
Hi George, we’re so happy to hear this! Sally, Chad, and Hayley will be thrilled to hear they made your upgrade effortless. We’re always here to help whenever you need us. ☺️ -Ayesha
The manager was fabulous
The manager was fabulous, so friendly and helpful and the whole process of changing packages and phone was done in far less than an hour.
December 20, 2025
Unprompted review
Reply from Three UK - 3Store Newark
Hey Carol! We’re thrilled to hear you had a wonderful experience. Thank you for your 5⭐ review. -Neha
A real help, sorted my problem 😁
Went in to the Newark store on the off chance someone could help with a settings problem on my Samsung phone which had lost its connection to WiFi calling. I spoke to Chris who was really helpful and sorted the problem for me and I'm not even a customer of Three. He knew exactly where to go in the phone settings. A Life saver for an old man with little knowledge on phone set up.
December 29, 2025
Unprompted review
Reply from Three UK - 3Store Newark
We’re delighted to hear this! 🌟 Chris’s expertise and kindness truly shone through, and we’re thrilled he could get everything sorted so smoothly for you. -Neha
Reply from Three UK - 3Store Newark
Hey Kay, it’s wonderful to know your visit was positive and handled with care. Thanks for the 5⭐ review! -Neha
Good and helpful staff went above and…
Good and helpful staff went above and beyond being completely helpful i left totally satisfied
December 16, 2025
Unprompted review
Reply from Three UK - 3Store Newark
Thanks for the 5 ⭐ review, Stuart! We’re glad our team could assist you. This is really lovely to hear. -Manavata
The manager finding us the best deal…
The manager finding us the best deal and the lady that processed it all. Was quick easy and they were lovely!
December 13, 2025
Unprompted review
Reply from Three UK - 3Store Newark
Hello Mark! We’re thrilled to hear you had a great experience with us. Thank you so much for the 5⭐ review! We’re always happy to help. -Neha
Reply from Three UK - 3Store Newark
We appreciate that, Mark, thank you for the 5 stars :) -Scott
Assistant manager Chris at newark on…
Assistant manager Chris at newark on trent branch was fantastic even though to broadband didn't work in our area both getting and taking equipment back was so easy
November 8, 2025
Unprompted review
Reply from Three UK - 3Store Newark
Hey.
Thanks! Your review is really appreciated. -Pete
Sally and Haley made switching from O2…
Sally and Haley made switching from O2 and virgin media really simple and easy
November 7, 2025
Unprompted review
Reply from Three UK - 3Store Newark
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Excellent customer service
Excellent customer service, girls were really helpful and friendly first class service.
November 7, 2025
Unprompted review
Reply from Three UK - 3Store Newark
Hi Clare, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
Fantastic ladies Hayley and jasmine…
Fantastic ladies Hayley and jasmine giving me lots of support. Very much appreciated.
November 5, 2025
Unprompted review
Reply from Three UK - 3Store Newark
That's super, Starbuck. We're glad Hayley and Jasmine could give you their attention :) -Scott
Loved the friendly atmosphere and got…
Loved the friendly atmosphere and got me and granddaughter a good deal on a phone and a SIM. Thank you Sally and the Manager Hailey
November 4, 2025
Unprompted review
Reply from Three UK - 3Store Newark
Thanks for your feedback, Jacqueline, and it's lovely to hear that you and your granddaughter enjoyed great customer service during your recent purchase. We appreciate you taking the time to share this with us. -Michael
The young lady was very helpful and…
The young lady was very helpful and myself and my wife were very impressed with the service we received.
November 3, 2025
Unprompted review
Reply from Three UK - 3Store Newark
Thanks for this amazing 5⭐ review. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade
Amazing experience
Amazing experience, very helpful staff. They not only saved me money moving from O2 but were also incredibly friendly. They offered to transfer over my data to my new phone while explaining features that would benefit me. Jasmine was lovely and helped me out a lot.
October 1, 2025
Unprompted review
Reply from Three UK - 3Store Newark
Hi Terry, this is what we love to hear from our customers! Thanks for letting us know about this, we'll certainly pass your feedback on! -John
Always very helpful
Always very helpful, Chris has great product knowledge which is so helpful when picking the right phone
September 20, 2025
Unprompted review
Reply from Three UK - 3Store Newark
Hi there.
Thank you for your kind review! We're delighted to hear that Chris provided excellent service and that his product knowledge was so helpful in finding the right phone for you. We appreciate you sharing your positive experience. -Pete
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