After being sold a blacklisted phone from Vodaphone and their terrible customer service I walked out of Vodaphone into three . Dylan couldn’t have been more helpful - conscientious and incredibly effi... See more
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Location
Switch location4 Douglas Way, Eldon Square Shopping Centre, NE1 7XW Newcastle, North, GB
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See what reviewers are saying
Peter was extremely helpful explaining our contract options now our kids want to have their own contracts. Very thorough and professional.
Company replied
I popped into the Newcastle branch today on my lunch break to discuss getting a new iPhone and was pleasantly surprised at how quick and easy the process was. Nathan listened to what I wanted and need... See more
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Exceptional customer service helping quickly resolve a broadband issue. Thanks very much for your patience that day, and explaining everything in clear terms. I am really sorry your name was either Dy... See more
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Company details
About Three UK - 3Store Newcastle (Douglas Way)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
4 Douglas Way, Eldon Square Shopping Centre, NE1 7XW, Newcastle, North, United Kingdom
- 01912602672
4.9
Excellent
101 reviews
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Very efficient and prompt service
January 2, 2026
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Hello Geraldine! What a sweet 5-star rating and your support means the a lot to us! We’re always here to keep your experience smooth and effortless! ☺️ -Kashish
Very helpful and found us a good deal
December 29, 2025
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
A happy Three customer as always.
Very helpful guys in store. They make u feel confident and happy with their product and service offers. Well done..
December 24, 2025
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Hi Ruthie! 🎉 Awesome to hear! A huge shoutout to our team for making your in-store visit special. Thank you so much for the 5 ⭐ review! Hope you have a wonderful day! ☺️ -Kashish
Came unsure about contract store…
Came unsure about contract store manager Nathan explained it all and it went through really helpful
December 22, 2025
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Hey Josh, thank you so much for the 5 ⭐ review! We absolutely love hearing this. A big shoutout to Nathan for being so helpful. Wishing you a great Christmas 🎄 -Kashish
Excellent service and helped loads
Excellent service and helped loads. Plus was sooooo much cheaper and better value than o2.
December 18, 2025
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
That’s brilliant, Aylssa! We’re so happy to know you received the best help from us. We’re always excited and happy to assist our customers. Thank you so much for the 5 ⭐ review! Wishing you comfort, peace, and moments of joy this Christmas season. 🎄 -Kashish
Andrew and Martin were fantastic...
Andrew and Martin were fantastic.... No pressure at all. They gave me the choice to do what I want. Fully recommended.
December 13, 2025
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Thanks for this fantastic 5⭐ review, Naveed. We really do appreciate it 😊 -Jade
Thank you for your service
Thank you for your service. Your company is the best in the UK
December 8, 2025
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
5 stars 🌟
Exceptional customer service helping quickly resolve a broadband issue. Thanks very much for your patience that day, and explaining everything in clear terms. I am really sorry your name was either Dylan or Nathan. However all staff were lovely :)
November 27, 2025
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Thanks for your 5* review, Lindsey, and it's lovely to hear that you enjoyed great customer service from the team with your Broadband issue. We appreciate you taking the time to share this with us. -Michael
great it's was quick and easy
November 24, 2025
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Nathan was very helpful. A credit to 3.
Nathan was very helpful and offered me an upgrade with the minimum of fuss. He explained everything in detail and was very thorough.
November 17, 2025
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Thanks for your feedback, Alan, and it's lovely to hear that you enjoyed great customer service from Nathan during your upgrade. We appreciate you taking the time to share this with us. -Michael
Andy from Eldon Square Newcastle has…
Andy from Eldon Square Newcastle has just served me for an iPhone upgrade and he was brilliant. Such a lovely member of staff.
November 11, 2025
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
We love an upgrade, that's so exciting, Caroline :) We're glad Andy could help get that put through for you -Scott
Reply from Three UK - 3Store Newcastle (Douglas Way)
Hey.
Thanks! Your review is really appreciated. -Pete
Reply from Three UK - 3Store Newcastle (Douglas Way)
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Kamila was so helpful. I really appreciate the support she offered.
Kamila was so helpful. She's the best customer advisor I met for a very long time.
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Hello Hazem, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Shorted what i needed very efficiently
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Thanks for your feedback, Victor, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael
The advisor I has a good customer…
The advisor I has a good customer skills, he took all the time needed to make me understand about what was my concern. I was so happy because I came out th store satisfied with the service I received
November 5, 2025
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Thanks for this amazing 5⭐ review, Violette. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade
Really appreciate the service provided…
Really appreciate the service provided by Peter. He is very supportive and always ready to assist whenever we need.
November 2, 2025
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Thanks for the 5* review! We appreciate your feedback -Maxine
Phil and Peter were class in sorting me…
Phil and Peter were class in sorting me out with new phone and contract, Peter sorted me right out and Phil gave a hand. Much appreciated.
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Very good service
Very good service, Peter is always helping me out with any questions. Highly recommend it.
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Fantastic
Fantastic, really friendly service. Was helped by Aaron who took me through everything and had a fantastic time, such a lovely helpful guy.
Fantastic service
October 29, 2025
Unprompted review
Reply from Three UK - 3Store Newcastle (Douglas Way)
Thanks for your feedback, Philip, and it's lovely to hear that you enjoyed great customer service from Aaron. We appreciate you taking the time to share this with us. -Michael
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