Sam was super helpful! New phone, contract and transfer over from Tesco Mobile done in less than ten minutes, explained everything brilliantly, thank you so much!
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See what reviewers are saying
Popped in store today to check on the 3 accounts I have for my children. Sam was absolutely amazing. Nothing was too much trouble, she made me lots of savings and was friendly and polite. Best experie... See more
Company replied
Just called into your Solihull branch and had amazing service from Jake who changed our family SIM cards with great knowledge and professionalism.
Company replied
I needed to upgrade my contract and visited the Three Mobile store at Touchwood, Solihull. I met Sam there, and she was extremely nice and helpful. She explained everything clearly and patiently, whic... See more
Company replied
Company details
About Three UK - 3Store Solihull
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
23 (Unit 63) Touchwood Court, B91 3GZ, Solihull, South, United Kingdom
- 01217039352
4.8
Excellent
100 reviews
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Cristian & Sam were extremely helpful…
Cristian & Sam were extremely helpful and polite
May 14, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
Hi Ann, it’s a pleasure to hear that Cristian and Sam provided such a seamless experience and ensured everything was sorted effortlessly for you. 😊 -Neha
Sam made my experience very easy
Sam made my experience very easy, helped me find a good deal and done it quickly thank you
May 14, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
Hello Helena, every cherished memory is shaped by people like Sam, whose dedication truly stands out. Serving you was an absolute joy! -Ashifa
Solihull shop help
Went to my Solihull shop to seek tech help after spending 2hrs on phone to main support who just could not resolve my esim issue where I could not make or receive calls! Spent 25 minutes with Sam who resolved the problem, so well done Sam (female) & thanks. Updated, your reply assumed Sam was male so I have edited my review to say Sam was female!
May 14, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
Thank you, Graham. Sam is a total superstar! We are so glad he sorted your eSIM issue quickly and got you back up and running. 🥰 -Prabhjeet
Great service helpful staff and great…
Great service helpful staff and great price
May 3, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
Nick, that’s fantastic to hear! We’re really glad everything came together nicely for you 😊 -Samad
Poor shop
Poor shop. No help what so ever. Avoid at all cost. Staff may as well wear masks as they rob you for commission. Very poor will avoid at all costs
February 12, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
Hello Ben, we’re sorry that your time in store didn’t reflect the standard we aim to deliver. To ensure your concern reaches the store’s reviewing manager and is addressed appropriately, please raise it formally with our Customer Relations team here: https://bit.ly/3uJlOrF. They’ll be able to investigate further and work toward a resolution. Our Live Chat is also available Monday to Friday from 8am to 10pm, and on weekends from 9am to 8pm. -Neha
It was brilliant as usual
It was brilliant as usual. Kobi is very professional and customer-focused.
A special thanks to store manager Cristian.
April 19, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
Hi there, thanks so much for sharing your experience! We’re thrilled that Kobi and Cristian delivered such skilled and client‑centered service. We look forward to serving you again.😊 -Maryalex
Reply from Three UK - 3Store Solihull
That’s brilliant, Sian 🎉 We’re delighted Jake made your experience so pleasant. Thank you so much for the 5 ⭐ review! -Arvind
Jake ar Solihull branch was so helpful…
Jake ar Solihull branch was so helpful & professional.
April 13, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
Simple, easy, sorted! 🎉✨ We’re hyped Jake could help you out today, have an awesome week ahead, Terence! 🚀 -Kashish
Jake in 3 in Touchwood is always really…
Jake in 3 in Touchwood is always really helpful,
My technology knowledge isn’t great and he’s really patient and goes out of his way to help me understand.
It was a relief to see he was working today.
Renewed and upgraded my contract.
Many thanks
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
Lovely, Joey! We absolutely love hearing this. We’re so glad you received the best support from Jake , and we can’t wait to welcome you back soon! 😉 -Kashish
User friendly people
Tia in Solihull store is very informative and customer friendly explained in detail and never rushed to take decision on choosing the products.
April 10, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
Tia's gonna be so grateful knowing she’s the reason you keep coming back 💖🙌 Thanks for dropping such incredible feedback! -Kashish
I was very happy with Jai’s service as…
I was very happy with Jai’s service as it was very helpful.
April 8, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
Thank you, Wasil. Jai is thrilled you had such a positive experience with him. -Ayesha
Excellent sevice off Jai in the…
Excellent sevice off Jai in the solihull branch.
Had so much to sort out.
Had the time and patience to sit with me and go through it all.
April 8, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
Hi there, great to hear Jai at our Solihull branch took the time to work through everything with you and made the process feel manageable. Thanks for sharing such positive feedback. -Kishan
Jake was Very helpful and…
Jake was Very helpful and knowledgeable.
Great service
April 8, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
Yay! We absolutely love hearing this, 🎉 Jake really nailed it! Nothing beats walking away with outstanding customer service. You’re awesome, Simone! 💗 -Kashish
New employee Emmanuel did a marvellous…
New employee Emmanuel did a marvellous job in the Solihull Store
April 7, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
“We’re overjoyed by your feedback, Hanni! Emmanuel’s care and support made your experience uplifting. What a joy it was to serve you at Solihull! -Ashifa
Reply from Three UK - 3Store Solihull
Woohoo! 🎉 Amazing, Enamul! Great to know that Jake was super helpful to you. Thank you so much for sharing the feedback! ☺️ -Prabhjeet
Tia was very helpful sorting out all of…
Tia was very helpful sorting out all of our family phone contracts, and saving us money!
March 19, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
Wow, thank you for the amazing review, Mark! 🌟 We’re so glad Tia could help sort out your family’s contracts and get you a great deal. She really is fantastic! 🙌 -Veronica
Awesome experience with Cristian
Awesome experience with Cristian. We were unsure as to the best route with moving three SIM cards. He ended up saving us about 50% on what we were expecting to pay with EE. Brilliant service. Highly recommend.
March 15, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
Adam, we’re so pleased you found clarity and savings. Your words encourage us to continue offering clear guidance and great deals. Thank you for choosing us 😊. -Suhaas
Brand new deal
Tia was so great sorting me out with my brand new contract! Zero fuss, many laughs along the way and done in minutes! Thanks for everything!
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
Thank you for sharing this brilliant feedback! It’s great to hear how smoothly everything went and that Tia offered such excellent help throughout the process. -Afaq
Tia was really knowledgeable and really…
Tia was really knowledgeable and really friendly, great service all round
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
Wow, Marc! It’s wonderful to hear that Tia made everything feel effortless and ensured such a smooth experience. Enjoy the rest of your day! -Afaq
Sam was lovely a amazing person to help…
Sam was lovely a amazing person to help me get a new contract and mobile really fantastic at her job
March 13, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
We appreciate your feedback, Josh 🌟 It’s wonderful to hear that Sam’s clear explanations and helpful approach made you happy with your new contract and phone. -Neha
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