Sam was super helpful! New phone, contract and transfer over from Tesco Mobile done in less than ten minutes, explained everything brilliantly, thank you so much!
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See what reviewers are saying
Popped in store today to check on the 3 accounts I have for my children. Sam was absolutely amazing. Nothing was too much trouble, she made me lots of savings and was friendly and polite. Best experie... See more
Company replied
Just called into your Solihull branch and had amazing service from Jake who changed our family SIM cards with great knowledge and professionalism.
Company replied
I needed to upgrade my contract and visited the Three Mobile store at Touchwood, Solihull. I met Sam there, and she was extremely nice and helpful. She explained everything clearly and patiently, whic... See more
Company replied
Company details
About Three UK - 3Store Solihull
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
23 (Unit 63) Touchwood Court, B91 3GZ, Solihull, South, United Kingdom
- 01217039352
4.8
Excellent
100 reviews
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Jake and Alex were amazing and offered…
Jake and Alex were amazing and offered fast and knowledgeable support
March 3, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
Amazing, Love. It’s inspiring to hear how Jake and Alex created such a positive experience by combining care with expertise. Wishing you a fantastic day. 😊 -Prabhjeet
I am new customer 3G
I am new customer 3G, very happy with Jai. Good lady. Thank you
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
Lovely, Murtaza! We absolutely love hearing this. We’re so glad you received the best support from Jai, and we can’t wait to welcome you back soon! 😉 -Kashish
Tia was very helpful and made the…
Tia was very helpful and made the process very easy
February 28, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
Thank you for sharing your experience Oli. It’s great to hear that Tia supported you so well and ensured everything went smoothly. -Afaq
Sam was great really respectful and a…
Sam was great really respectful and a joy to buy from
February 28, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
We absolutely love hearing this, Sean! Kudos to Sam for going the extra mile and making your experience truly remarkable. Thank you for your kind words! -Ashifa
Reply from Three UK - 3Store Solihull
Hi Karen, thanks for reaching out. It’s a joy that our team provided such a supportive interaction and made sure you felt well looked after. -Kishan
Jai has been Wonderful
Jai has been Wonderful! Talked us through everything we wanted to know kindly and patiently.
Thank you, Jai!
February 28, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
Cristina, thank you for sharing this! It's great to hear that Jai made everything feel smooth and supportive throughout your time with us. -Afaq
Great Sam
My visit today was exceptional from Sam. Walked out with a new Broadband box. She always delivers great service, thank you Sam
February 26, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
Thanks so much for sharing this wonderful feedback, Mark! We’re glad Sam could give you clear advice. It’s great to hear your visit was so smooth and that everything was sorted so quickly for you ☺️ -Neha
She's fantastic
Fantastic service from sam again I'm a repeat customer she always delivers
February 26, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
What a phenomenal highlight to our day! We're thrilled to know Sam has consistently delivered the care you value and has made every visit exceptional. Feedback like yours, Clive, fills us with pride. -Ashifa
Sam was Fab
went into 3store at solihull and was greeted by the lovely Sam so efficient an prompt and knowledgeable. thank you Sam i shall be back soon.
February 25, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
Hi Abdelhak, it’s fantastic to hear how Sam made your visit so smooth at our Solihull store. We’re glad he helped you feel comfortable and supported in making the right decision. Your feedback truly means a lot to us! 🥰 -Kashish
Great customer advice and help from Sam.
February 25, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
Hey Harrison, great to hear that Sam made the process quick and easy for you. Thanks for the awesome 5 ⭐ review! -Afaq
I enjoyed my interaction with JAI @…
I enjoyed my interaction with JAI @ Three UK Solihull.
Great Service throughout and handled my request immediately.
Thank you very much
February 23, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
This is fantastic to hear, Julian! We’re thrilled that Jai gave you amazing service from start to finish and handled your query right away. 😊 -Veronica
Sam at the Solihull store is amazing!
Sam at the Solihull store made the experience great. I had upgraded online and not got what I wanted. I then spoke to customer services on the phone who made it worse.
Sam sorted out the whole mess really easily and got me a better deal. She was polite, friendly and efficient. She really knows her stuff, cares about the customer experience and is a real professional.
February 14, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
I was really happy with Sam
I was really happy with Sam, who helped and explained very clearly what I required and how much, also really friendly and polite.
February 2, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
Wow, Mr. O'Keefe! 🎉 It’s wonderful to hear that Sam made your experience seamless. Thank you for taking the time to leave such an incredible review! -Neha
Amazing service from Jai at Solihull…
Amazing service from Jai at Solihull 3store, she was super helpful and made us understand the whole process when upgrading my phone! Highly recommend, thanks Jai!
February 1, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
That’s wonderful feedback, Oliver! 🎉 It’s fantastic to hear that Jai made your experience seamless and ensured everything was clear throughout your upgrade. We truly appreciate your recommendation. -Manavata
excellent customer service from jake in…
excellent customer service from jake in solihull store
January 30, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
Hi Debbie, it’s good to hear that Jake provided such a positive experience at our Solihull store. We’re glad you were well looked after and appreciate you sharing these kind words about the visit. -Kishan
First class service
Sam was extremely helpful and offered a great solution to my daughter’s growing data usage. Thank you so much for the great advice.
January 24, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
Thanks for the great feedback, Ian. We're really pleased to hear Sam was able to step in and get everything sorted for you. We truly appreciate your support. 😊 -Ashifa
Fantastic experience
Fantastic experience with Sam in the Solihull touchwood store
January 24, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Jai our advisor was more than helpful
Jai our advisor was more than helpful. She explained everything so clearly and she also made us feel welcome and wanted in the shop
January 21, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
That's wonderful, Liz, we're gladdened that you found the shop a warm atmosphere and that Jai helped get everything sorted for you :) Have a fantastic day! -Scott
Jai was lovely and offered me…
Jai was lovely and offered me unbeatable deal .
January 19, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
Wow! 🎉 Amazing, Arun! It’s great to know that Jai was super helpful to you. Thank you so much for sharing this, we’re always happy to help! 😄 -Kashish
Jai is very professional
Jai is very professional, friendly and helpful. I left very satisfied and happy.
January 18, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
Hey Ameena! We love hearing this! Big kudos to Jai for making your day truly remarkable 💫. Thank you for sharing. -Ashifa
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