Sam was super helpful! New phone, contract and transfer over from Tesco Mobile done in less than ten minutes, explained everything brilliantly, thank you so much!
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See what reviewers are saying
Popped in store today to check on the 3 accounts I have for my children. Sam was absolutely amazing. Nothing was too much trouble, she made me lots of savings and was friendly and polite. Best experie... See more
Company replied
Just called into your Solihull branch and had amazing service from Jake who changed our family SIM cards with great knowledge and professionalism.
Company replied
I needed to upgrade my contract and visited the Three Mobile store at Touchwood, Solihull. I met Sam there, and she was extremely nice and helpful. She explained everything clearly and patiently, whic... See more
Company replied
Company details
About Three UK - 3Store Solihull
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
23 (Unit 63) Touchwood Court, B91 3GZ, Solihull, South, United Kingdom
- 01217039352
4.8
Excellent
100 reviews
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Great customer service
Great customer service. Really great experience from Tia.
Really helped me find the right phone for me
January 17, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Jai gave outstanding service totally…
Jai gave outstanding service totally brilliant and very friendly
January 17, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
Hey Russell, that’s brilliant! 🎉 We’re thrilled that Jai made your experience so positive. Thank you for this amazing 5⭐ review! -Veronica
Reply from Three UK - 3Store Solihull
Thanks for the brilliant review, Nettie. It’s great to hear that Jai was able to support you, and we really appreciate you taking the time to share your experience with us. -Kishan
I lost my mobile sim card
I lost my mobile sim card, Jake is so helpful to replace my SIM card.
Monthly plan contract will expire on Jan 2026, Jake explained the plan details. I liked your service and renew my contract.
January 15, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
Thanks for sharing this, Carol. 😊 Glad Jake was able to support you with your SIM and plan details, helping you feel confident staying with us. Your loyalty means a lot ✨ -Arvind
Sam was lovely to deal with
Sam was lovely, great experience at the 3 store. She is a great asset to the company.
January 14, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
Your message is the best compliment we could ask for. Thank you for taking the time to leave such an amazing 5⭐ review. We’re truly delighted to hear how well Sam looked after you. -Ashifa
Sam was very helpful getting my new…
Sam was very helpful getting my new phone :)
January 13, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
Rhys, we really appreciate your 5 ⭐ feedback. It’s wonderful to know Sam looked after you so well today. -Shivam
Jake gave excellent service
Jake gave excellent service, very efficient. No pressure to sign up.
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
Hi.
Thanks! Your review is really appreciated. -Pete
I needed to upgrade my contract and…
I needed to upgrade my contract and visited the Three Mobile store at Touchwood, Solihull. I met Sam there, and she was extremely nice and helpful. She explained everything clearly and patiently, which made the whole process very smooth. I was able to upgrade my contract and left feeling very happy. Excellent customer service.
January 8, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
Hey Abdul, that’s superb! We’re glad that Sam made sure everything was sorted out seamlessly for you at our Solihull branch. Thank you for sharing this wonderful 5⭐ review! -Veronica
Jai was very helpful and kind and made…
Jai was very helpful and kind and made everything so easy to understand. she had amazing customer service and really easy to get along with. very impressed, a lovely lady and very talkative
January 5, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
Thanks for your 5 ⭐ review, Niala, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us 🎊. -Michael
three store solihull
came in store to upgrade my broadband
was looked after soon as I walked threw the door. left with new broadband deal and at a cheaper price .
January 2, 2026
Unprompted review
Reply from Three UK - 3Store Solihull
Hi there.
Awesome stuff. Thanks for the 4 stars. -Pete
Reply from Three UK - 3Store Solihull
Hi Jamie, thanks for getting in touch with us about this, we’re so happy to hear this has been your experience, we’ll certainly pass your feedback on! -John
Sam was absolutely fantastic
Sam was absolutely fantastic! Sorted us out with x2 phones for our daughters for Christmas! This was on Christmas Eve! Thank you so much x
December 24, 2025
Unprompted review
Reply from Three UK - 3Store Solihull
Wow Laurad! 🎉 We’re so pleased to hear Sam was able to get those phones all set up just in time for Christmas Eve. 📱 ✨ It’s wonderful to know we could help make the day extra special for your daughters. Wishing you and your family a very Merry Christmas! 🎄 -Kishan
Sam was brilliant in store today
Sam was brilliant in store today, listened to what I wanted and got me sorted with a better plan and new iPhone. Thank you ☺️
December 20, 2025
Unprompted review
Reply from Three UK - 3Store Solihull
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Sam was fantastic today sorting out my…
Sam was fantastic today sorting out my daughter’s phone. So friendly and caring.
December 19, 2025
Unprompted review
Reply from Three UK - 3Store Solihull
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
I have been charge 3 times
I have been charge 3 times, l just noticed today all the money coming from my account, wow this company's is doing this, always playing those tricks, this location has this shady people always making you sign contracts and them its no you had signed, l tried to call but no one answers.
December 16, 2024
Unprompted review
Reply from Three UK - 3Store Solihull
Hey Miluska, We understand how disappointing this experience has been for you. We’d like the chance to understand more about what went wrong and see how we can make things right. Please reach out to us at https://bit.ly/3C43TKN so we can look into this further for you. -Ayesha
Had a great experience
Had a great experience! Sam one of the staff was absolutely amazing and sorted out my new sim contract and my 5G broadband! Can’t be happier. Would definitely recommend.
December 15, 2025
Unprompted review
Reply from Three UK - 3Store Solihull
Hey Nichollas, that's awesome. We're delighted Sam helped you get your new contracts connected and ready to use :) Thanks for writing a great review -Scott
Sam was great polite and friendly
Sam was great polite and friendly
December 15, 2025
Unprompted review
Reply from Three UK - 3Store Solihull
Hey Gio, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Fab service
Went into store was greeted by lovely Sam she’s a great asset to your company Solihull wouldn’t be same without her. She’s really knowledgeable and goes over and beyond.
December 11, 2025
Unprompted review
Reply from Three UK - 3Store Solihull
Such a lovely 5⭐ review, Michael. Great work Sam! 🎉 -Jade
Sam was great she had the best customer…
Sam was great she had the best customer service ever!! Helped my dad out with everything he needed , she was absolutely great
December 10, 2025
Unprompted review
Reply from Three UK - 3Store Solihull
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
She’s polite and have full knowledge…
She’s polite and have full knowledge about device
December 10, 2025
Unprompted review
Reply from Three UK - 3Store Solihull
It's awesome you found the agent well-versed to handle any technical question you had, Campy :) Thanks for a great review -Scott
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