Scott provided absolutely excellent service from start to finish. He was incredibly patient, took the time to explain everything clearly, and helped me sort out my phone contract without any press... See more
Company replied
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The rep,Pat was helpful, polite and patient, gave us plenty of options without over complicating any issues.
Company replied
Got new phone today and was served by ethan, he talked us through our plan and even updated all the information from my old phone to the new one. His customer service was impeccable he was so helpful... See more
Company replied
Scott was very helpful in store today and helping me setting my new phone up
Company replied
Company details
About Three UK - 3Store Southend
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
156 High Street, SS1 1JX, Southend, London, United Kingdom
- 01702462961
4.9
Excellent
122 reviews
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The young lad that helped me was very…
The young lad that helped me was very helpful even after I come back into the store to do the data transfer he also showed me where I went wrong and was very nice
November 22, 2025
Unprompted review
Reply from Three UK - 3Store Southend
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Mario was very patient and helped and…
Mario was very patient and helped and explained everything I needed to know. Offered good advice for an old technophobe like me. Happy customer now.Thank you.
November 19, 2025
Unprompted review
Reply from Three UK - 3Store Southend
Hi Nicole, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Jamie is an amazing and wonderful…
Jamie is an amazing and wonderful customer support agent at 3 ,Southend.
November 18, 2025
Unprompted review
Reply from Three UK - 3Store Southend
Thanks for this amazing 5⭐ review, Nilanka. We really do love to hear this! Great work Jamie 🎉 -Jade
suraj was very amazing
November 15, 2025
Unprompted review
Reply from Three UK - 3Store Southend
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
SIM upgrade
Very helpful and helped me with my long Haul flight coming up and saved money thank you scott
November 13, 2025
Unprompted review
Reply from Three UK - 3Store Southend
Thanks for your feedback, Caron, and it's lovely to hear that you enjoyed great customer service from Scott ahead of your trip. We appreciate you taking the time to share this with us. -Michael
Jamie and Mario excellent service guys…
Jamie and Mario excellent service guys thanks
November 12, 2025
Unprompted review
Reply from Three UK - 3Store Southend
Thanks for this fantastic 5⭐ review, Paul. We appreciate you taking the time to send this over! Well done Jamie & Mario 🎉 -Jade
Reply from Three UK - 3Store Southend
Thanks for this fantastic 5⭐ review, Christina. We really do appreciate it! Have a great day 😊 -Jade
The gentleman was very polite and…
The gentleman was very polite and helpful and honest
Thank you Jamie
November 12, 2025
Unprompted review
Reply from Three UK - 3Store Southend
We're happy to hear Jamie was respectful and helpful with your query. Thank you for a great review, Eileen :) -Scott
Jamie was extremely helpful in helping…
Jamie was extremely helpful in helping me set up my new Wi-Fi that my daughter ordered for me and got it up and running with ease
November 12, 2025
Unprompted review
Reply from Three UK - 3Store Southend
Hi Karen, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Reply from Three UK - 3Store Southend
Clear explanations make all the difference, we're so happy to hear that. Thank you for the great review, Tim :) -Scott
Ethan was really helpful and went thru…
Ethan was really helpful and went thru all our options including the tradin
November 9, 2025
Unprompted review
Reply from Three UK - 3Store Southend
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Reply from Three UK - 3Store Southend
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Excellent customer service pat and james
Excellent customer service pat and james
November 8, 2025
Unprompted review
Reply from Three UK - 3Store Southend
Hi.
Thanks! Your review is really appreciated. -Pete
Everything was handled efficiently and…
Everything was handled efficiently and professionally with a smile. Mario was very polite and respectful and made the change over very easy.
5 stars!!
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Southend
Thanks for this amazing 5⭐ review, Tom. We really do appreciate you taking the time to send this over! Well done Mario 🎉 -Jade
Reply from Three UK - 3Store Southend
Thanks for your feedback, Charlotte, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael
Scott was really helpful and polite…
Scott was really helpful and polite when serving me. Only went in for a replacement sim and he made my contract cheaper and walked away with a IPad. Happy customer <3
November 3, 2025
Unprompted review
Reply from Three UK - 3Store Southend
Thanks for your feedback, Luke, and it's lovely to hear that you enjoyed great customer service from Scott and left happier. We appreciate you taking the time to share this with us. -Michael
Reply from Three UK - 3Store Southend
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Great service from Suraj he was patient…
Great service from Suraj he was patient enough to explain everything
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Southend
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Excellent professional friendly service…
Excellent professional friendly service provided by Ethan @ 3 Southend Essex.
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Southend
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Very great service from Suraj.Took his…
Very great service from Suraj.Took his time to explain everything.Thank you
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Southend
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
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