I've been with 3 for years now and have also held the company in highest standards. Today I signed up to your broadband service and was assisted with set up with Maya @ the Staines Branch - what an as... See more
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NAZ from Three Network (Staines)provided excellent service. He helped me sort out my phone’s internet problem quickly and efficiently, and also offered me a great deal with additional internet and a... See more
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JK, the store manager was so incredibly patient in dealing with several issues on my account. i had gone in with the expectations i would be porting my account. i went out with a new hub, a new contra... See more
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Mara has been amazing since I walked inside the shop with my query. She never made feel like I was just another customer but I felt very comfortable having Mara assist me. Whole experience has been... See more
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Company details
About Three UK - 3Store Staines
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 2, 66-68 High Street, TW18 4DY, Staines, London, United Kingdom
- 01784454556
4.9
Excellent
129 reviews
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Excellent Support
I had a great experience at Three because of their service. Mara did a great job going through the package options and helped me decide which option is best for me. She answered every question I had and was really helpful. The whole process was easy and efficient, couldn’t have asked for better support, so huge shoutout to Mara!
November 28, 2025
Unprompted review
Reply from Three UK - 3Store Staines
We love to hear that Mara's guidance helped you choose the right package for your needs :) That's brilliant, Riane -Scott
Best Customer service
Came in on Sunday afternoon and was served by Naz, our Experince was amazing, Naz is extremely helpful, friendly, doesn’t oversell products and gets you the best deal. 5 stars!!
November 30, 2025
Unprompted review
Reply from Three UK - 3Store Staines
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
I was served by Nicki
I was served by Nicki, she was very helpful and polite.
November 24, 2025
Unprompted review
Reply from Three UK - 3Store Staines
Hi Faith, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
The service was great..Great…
The service was great..Great communication skills..Easy,walked in and out with no problems but a happy customer.
November 23, 2025
Unprompted review
Reply from Three UK - 3Store Staines
Hi.
Thanks! Your review is really appreciated. -Pete
Mara was absolutely amazing I’ve she’s…
Mara was absolutely amazing I’ve she’s served me a couple times , she is so helpful and does the job properly 10/10
November 21, 2025
Unprompted review
Reply from Three UK - 3Store Staines
Hey Sian, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
Naz the perfect sales Man…
Naz provided excellent customer service! Full of information and very friendly!
November 19, 2025
Unprompted review
Reply from Three UK - 3Store Staines
Hello Kay, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
The customer service in Staines three…
The customer service in Staines three store it’s always amazing. I was served by Nikki who was very helpful in answering all my questions and making sure I was aware of all the different possibilities. Thank you again Nikki I’m so happy!!
November 16, 2025
Unprompted review
Reply from Three UK - 3Store Staines
Brilliant, Molly! We're so glad to hear that Nikki and the Staines store team have given you a great experience. We're happy you're happy -Scott
Fantastic service from Mara in the…
Fantastic service from Mara in the Staines store. She was very knowledgeable and extremely helpful. A very pleasant person and a credit to the company.
November 16, 2025
Unprompted review
Reply from Three UK - 3Store Staines
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Great service and very helpful staff I…
Great service and very helpful staff I was served by nikky
November 16, 2025
Unprompted review
Reply from Three UK - 3Store Staines
Hey.
Thanks! Your review is really appreciated. -Pete
Customer Service just great left happy
The girl serving me really helped me. I felt very happy for making a bad situation to a much happier one
November 15, 2025
Unprompted review
Reply from Three UK - 3Store Staines
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Mara was so helpful and supportive…
Mara was so helpful and supportive helping me and my partner upgrade. Great experience
November 14, 2025
Unprompted review
Reply from Three UK - 3Store Staines
Hey.
Thanks! Your review is really appreciated. -Pete
Sara was really helpful today and…
Sara was really helpful today and patient with helping me set up my new phone and tablet
November 13, 2025
Unprompted review
Reply from Three UK - 3Store Staines
Thanks for your feedback, Chloe, and it's lovely to hear that you enjoyed great customer service from Sara. We appreciate you taking the time to share this with us. -Michael
Good customer service
November 11, 2025
Unprompted review
Reply from Three UK - 3Store Staines
Thanks for this fantastic 5⭐ review, Manju. We really do appreciate it! Have a great day 😊 -Jade
I was served by nicki
I was served by nicki
Great service explained everything from start to finish, no confusion at all!!
November 10, 2025
Unprompted review
Reply from Three UK - 3Store Staines
We're pleased with that, Chris. We're glad you found NIcki thorough but understandable :) -Scott
Nicki gave a a good tablet deal for my…
Nicki gave a a good tablet deal for my autistic child. She webt above and beyond and explained everything. She was very patient as i changed my mind a few times. Thanks for her service
November 10, 2025
Unprompted review
Reply from Three UK - 3Store Staines
Thanks for this amazing 5⭐ review, Munerh. We really do appreciate you taking the time to send this over! Great work Nicki 🎉 -Jade
I went to three staines and was served…
I went to three staines and was served by a lady Nicki. She was great. Answer all my questions and made me feel at ease. I had a great experience and I can say this for sure, she is an assett to the company
November 9, 2025
Unprompted review
Reply from Three UK - 3Store Staines
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Face to face was easier
Sara was so helpful! Although I had been sent emails it was easier to talk through what I wanted and then to see product choice. Everything was explained and no hard sell was attached. I have exactly what I wanted and a clearer understanding of my product choice.
November 7, 2025
Unprompted review
Reply from Three UK - 3Store Staines
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Great service…
Naz was extra helpful and very accommodating! He’s a superstar!
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Staines
Thanks for your feedback, Lorie, and it's lovely to hear that you enjoyed great customer service from Naz. We appreciate you taking the time to share this with us. -Michael
Naz the man of sales
Naz the man of sales. Thank you for your amazing service.
Always very helpful and explained everything clearly, very helpful. He was great
November 3, 2025
Unprompted review
Reply from Three UK - 3Store Staines
Thanks for your feedback, Angela, and it's lovely to hear that you enjoyed great customer service from Naz. We appreciate you taking the time to share this with us. -Michael
I was served my a young beautiful lady…
I was served my a young beautiful lady Nicki. She went above and beyond for my needs. She gave me an amazing deal but most importantly I felt I was being listened to. I will always go back to her. I hope she stays in the company
November 3, 2025
Unprompted review
Reply from Three UK - 3Store Staines
Hello Domfeh, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
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