Amar was incredibly helpful in getting me set up with a data plan. Unfortunately our circumstances changed and we ended up needing to go in a different direction, but Amar was so kind, understanding,... See more
Company replied
Location
Switch location106 The Border, Telford Shopping Centre, TF3 4BX Telford, Midlands, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We spoke with the Store Manager Nicholas today, he was so helpful & thoroughly explained all of the options available to us. I'd gone into the store & was unsure what to do with my contract. We'... See more
Company replied
Dan was amazing, he helped me identify some downloaded files on my phone (that I worried were suspicious) and they turned out to be WhatsAp backups. He also helped me sort out my Brothers phone (w... See more
Company replied
Abbie helped us out and got us broadband sorted. Very friendly and engaging customer service
Company replied
Company details
About Three UK - 3Store Telford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
106 The Border, Telford Shopping Centre, TF3 4BX, Telford, Midlands, United Kingdom
- 01952299712
4.9
Excellent
88 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hannah helped us save some money on our…
Hannah helped us save some money on our accounts. I had a problem with an App on my phone that was showing advert, so she stopped that for me too. Very happy.
May 1, 2026
Unprompted review
Reply from Three UK - 3Store Telford
Amazing, Bernard! We’re so glad to hear that Hannah gave you a great experience and was able to help. Your feedback means a lot to us 🎉 -Neha
Very Helpful Staff
Mat was very helpful today helping me get my iPhone 17 Pro Max. Also very nice talkative and very approachable
April 29, 2026
Unprompted review
Reply from Three UK - 3Store Telford
Hi Cameron, we’re thrilled to know Mat made your experience so smooth and enjoyable while setting up your new iPhone 17 Pro Max. His friendly approach and willingness to go the extra mile truly stand out. -Manavata
Super helpful service from Dan
Super helpful and knowledgeable service from Dan. Everything was clearly explained, efficiently done and he’s a nice guy too.
April 23, 2026
Unprompted review
Reply from Three UK - 3Store Telford
That’s the essence of amazing service! A big shout-out to Dan for making your visit exceptional, and we’re so happy it made such a difference for you, Anna. -Ashifa
Nic and sonia did a great job finding…
Nic and sonia did a great job finding the right deal for us and also walking away woth cheaper deal they also helped me tranfer all data from one phone to another.
Thanks you
April 21, 2026
Unprompted review
Reply from Three UK - 3Store Telford
Hi Micheal. It’s brilliant that Nic and Sonia helped you secure a more competitive price and ensured all your files were successfully moved over to your new device so you were ready to go. Thanks for sharing. -Kishan
Mathew is very good Tree Advisor from…
Mathew is very good Tree Advisor from Telford, the best so far... Thank you Mathew...
April 20, 2026
Unprompted review
Reply from Three UK - 3Store Telford
Thank you for sharing this! We’re thrilled to hear that Mathew made such a strong impression and provided exceptional support during your visit. -Afaq
Mat helped me get on my feet with a new…
Mat helped me get on my feet with a new contract, quick and easy experiance!
April 19, 2026
Unprompted review
Reply from Three UK - 3Store Telford
Amazing, Will. We’re really pleased to hear Mat was able to get you set up quickly and make the process easy. 🥰 -Prabhjeet
Went into store today and saw Amar
Went into store today and saw Amar. I had a problem with my phone which she fixed after I tried for weeks and she also helped me with a sim for my daughter’s first phone. Answered all my questions knowledgeable and friendly, thank you Amar
April 17, 2026
Unprompted review
Reply from Three UK - 3Store Telford
Love this, Steph. Amar really came through for you, phone fixed, questions answered, and your daughter set up. Thank you for sharing. 🥰 -Ayesha
Had a very good experience with…
Had a very good experience with Nicholas. Was great dealing with my issues
April 16, 2026
Unprompted review
Reply from Three UK - 3Store Telford
Thank you for your feedback. We’re glad Nicholas was able to assist you effectively and make the process easier. -Suhaas
Matt was very helpful
Matt was very helpful, explained everything in a way I could understand, thank you
April 13, 2026
Unprompted review
Reply from Three UK - 3Store Telford
Bravo, Jessica! 🎊 We're thrilled that Matt made your experience truly remarkable. Thank you for sharing such an outstanding ⭐⭐⭐⭐⭐ review. -Kashish
Dan was very helpful and knowledgable.
April 4, 2026
Unprompted review
Reply from Three UK - 3Store Telford
Hey there, thank you for such an amazing review. Dan's dedication truly made a difference. Enjoy the rest of your day! -Afaq
Dan was very helpful and explained…
Dan was very helpful and explained everything very well.
April 2, 2026
Unprompted review
Reply from Three UK - 3Store Telford
Hey Mandy, it’s fantastic to hear how Dan made your visit so smooth. Your feedback truly means a lot to us! 🥰 -Kashish
5 stars!!!
Matt was knowledgeable and very helpful when we visited store today. He looked after us and was very clear with what we needed for the project we had.
March 31, 2026
Unprompted review
Reply from Three UK - 3Store Telford
Thank you for sharing this brilliant feedback! It’s great to hear how smoothly everything went and that Matt provided such excellent support throughout the process. -Afaq
Matt was extremely helpful in helping…
Matt was extremely helpful in helping me out
March 30, 2026
Unprompted review
Reply from Three UK - 3Store Telford
Thank you for the wonderful review, Michael. It's a pleasure to receive such kind comments about Matt. -Suhaas
Offers
Able to find my partner a good offer and also found me a new tablet which is great for the fact I can use it to monitor my baby.
March 30, 2026
Unprompted review
Reply from Three UK - 3Store Telford
That’s wonderful to hear, Emily! 🌟 We’re so pleased we could help with both the offer and the new tablet. It’s great to know it’s working well for keeping an eye on your little one. 💛 -Veronica
Matthew was really helpful and answered…
Matthew was really helpful and answered all my questions regarding my phone and my plan
March 30, 2026
Unprompted review
Reply from Three UK - 3Store Telford
Thank you for your wonderful feedback, Aidan! We’re delighted Matthew provided attentive support and clear guidance, making your overall experience seamless and reassuring. -Suhaas
Helpful In Store
Mathew in the Telford branch helped sort an issue with my new 5G Hub efficiently and politely.
Thankyou very much for you assistance today.
March 22, 2026
Unprompted review
Reply from Three UK - 3Store Telford
Thanks so much for sharing this wonderful feedback, Ian! We’re glad Mathew at our Telford branch was able to give you clear advice. It’s great to hear that your visit went so smoothly and that your 5G Hub was sorted so quickly for you. -Neha
Amar was very good knowledgeable and…
Amar was very good knowledgeable and caring
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Telford
Hey Jo, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Dan helped fix my safari issue
March 5, 2026
Unprompted review
Reply from Three UK - 3Store Telford
Nothing makes us happier than fixing what truly matters and restoring smiles along the way, Ruth. We’re so glad Dan was able to do that for you. -Ashifa
Great customer service
Great customer service
Very approachable and super friendly and helpful
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Telford
Thank you, Andrew. It’s wonderful to know your interaction left such a strong impression. Feedback like this shows how much dedication and genuine care the team brings to every conversation, and it means a lot that you took the time to share it. -Manavata
Mathew very kindly looked after me…
Mathew very kindly looked after me today. He was so patient, knowledgeable and kind. Absolutely delighted with the service and with my new phone and contract.
March 1, 2026
Unprompted review
Reply from Three UK - 3Store Telford
Thank you, Irena. It’s wonderful to hear that Mathew looked after you so well. His patience and knowledge are a real strength, and he’ll be delighted that you’re happy with your new phone and contract. 😀💙 -Ayesha
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.