Amar was incredibly helpful in getting me set up with a data plan. Unfortunately our circumstances changed and we ended up needing to go in a different direction, but Amar was so kind, understanding,... See more
Company replied
Location
Switch location106 The Border, Telford Shopping Centre, TF3 4BX Telford, Midlands, GB
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See what reviewers are saying
We spoke with the Store Manager Nicholas today, he was so helpful & thoroughly explained all of the options available to us. I'd gone into the store & was unsure what to do with my contract. We'... See more
Company replied
Dan was amazing, he helped me identify some downloaded files on my phone (that I worried were suspicious) and they turned out to be WhatsAp backups. He also helped me sort out my Brothers phone (w... See more
Company replied
Abbie helped us out and got us broadband sorted. Very friendly and engaging customer service
Company replied
Company details
About Three UK - 3Store Telford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
106 The Border, Telford Shopping Centre, TF3 4BX, Telford, Midlands, United Kingdom
- 01952299712
4.9
Excellent
88 reviews
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Luke was really helpful and…
Luke was really helpful and knowledgeable. Thank you.
February 28, 2026
Unprompted review
Reply from Three UK - 3Store Telford
Hello there, thanks for sharing. It’s wonderful that Luke provided such a supportive experience and demonstrated great expertise during your interaction. -Kishan
Luke was very good
Luke was very good, very informative, we are very very happy... thank you 👍
February 28, 2026
Unprompted review
Reply from Three UK - 3Store Telford
Thank you, Gary. It’s wonderful to know Luke provided clear guidance and created such a positive experience for you. Your satisfaction truly reflects his dedication. -Manavata
Really happy with Sonia service today…
Really happy with Sonia service today in store she helped me transfer data from my old phone to my new phone always happy with telfords amazing service.
February 28, 2026
Unprompted review
Reply from Three UK - 3Store Telford
Hi there! Creating smiles and delight is what we’re proud to bring to our customers every day, and Sonia made it happen beautifully. It’s always such a pleasure serving you at our Telfords store! -Ashifa
Dan was really helpful
Dan was really helpful, helped with adverts on phone.
February 24, 2026
Unprompted review
Reply from Three UK - 3Store Telford
That's fabulous, Liz, we're glad Dan gave you the support you needed. 🙂 Thanks for a great review! ⭐ -Neha
Sonia was very helpful
Sonia was very helpful, to the point and sorted my issue of needing broadband.
February 21, 2026
Unprompted review
Reply from Three UK - 3Store Telford
Yay, Joshua! We absolutely love hearing this 🎉 We're thrilled that Sonia guided you well and got your broadband setup sorted. Here's to many more happy moments 🥰 -Arvind
Dan was amazing
Dan was amazing, he helped me identify some downloaded files on my phone (that I worried were suspicious) and they turned out to be WhatsAp backups.
He also helped me sort out my Brothers phone (who has had a stroke),as he was getting constant adverts. He identified 3 Aps which were causing the issue, which he deleted! He also helped configure my bothers phone (non 3 sim), so it would be easier to use / understand for him. Can't praise Dan enough, he was quick / efficient and extremely polite.
Would recommend him to anyone if they need help!
February 21, 2026
Unprompted review
Reply from Three UK - 3Store Telford
Hey Chris, thanks for sharing your lovely experience! 🎯 We're pleased to hear that Dan was able to reassure you, sort out the issues on both devices and make your visit much smoother. It’s great to know his quick and supportive approach made such a positive impact. Wishing you all the very best ahead 💙 -Arvind
Luke. My 3 store hero.
Luke made my experience in store amazing. Super star. Best way to buy an apple watch and iPhone
February 21, 2026
Unprompted review
Reply from Three UK - 3Store Telford
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Sonia was excellent
Sonia was excellent
Professional, friendly and very helpful
Thank you
February 21, 2026
Unprompted review
Reply from Three UK - 3Store Telford
We really appreciate your review, Karen! 🎉 It's great to know that Sonia was able to guide you so well. -Ayesha
Abbie was very helpful and the manager…
Abbie was very helpful and the manager Nick at telford.
February 17, 2026
Unprompted review
Reply from Three UK - 3Store Telford
Hello Miss Jenkins, thank you for your kind words! We’re thrilled to hear that Abbie and Nick at Telford made your experience fabulous. Have a lovely day! 😊 -Suhaas
Brilliant service from Mathew knows all…
Brilliant service from Mathew knows all his tech and deals with clarity
February 16, 2026
Unprompted review
Reply from Three UK - 3Store Telford
Hey Alex, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Came into Telford Store to resolve a…
Came into Telford Store to resolve a long standing problem. Lucky enough to meet with Nic, Store Manager, and he was able to resolve the problem efficiently and with great patience and politeness. Highly recommend the store and the staff.
February 13, 2026
Unprompted review
Reply from Three UK - 3Store Telford
Linda! Thank you for sharing this experience. It’s great to hear that your visit was handled with such professionalism and care. Nic’s dedication truly stood out, and we’re delighted you had such a positive time at the Telford store. -Afaq
Matt was SO helpful
Matt has been so incredibly friendly and helpful! Really lovely guy and an asset to the store! Thank you for all your help Matt.
February 10, 2026
Unprompted review
Reply from Three UK - 3Store Telford
Hi Natalie, thank you for highlighting Matt’s support 🙌. It’s wonderful to know his kindness and professionalism made your visit so enjoyable 🌟. -Shivam
Matt was great today
Matt was great today! Really quick and easy purchase of new phone and sim even when there was a bit of difficulty with my old contract, nothing was too much to ask. Thanks Matt!
February 8, 2026
Unprompted review
Reply from Three UK - 3Store Telford
Yay, Zoe 🎉 Your kind words and lovely 5 ⭐ truly inspire us. We’re so glad Matt made your upgrade easy, sorted the issues with your old contract and helped you get your new phone all set up. Enjoy every moment with your new device 😊 -Arvind
I had a very helpful customer advisor…
I had a very helpful customer advisor called Sonia who went above and beyond to help me upgrade my phone and get a good deal.
I’m very happy 😊
February 4, 2026
Unprompted review
Reply from Three UK - 3Store Telford
We really appreciate your feedback, Caz! 🌟 It’s fantastic to hear Sonia gave you such excellent service and made sure you left happy with your new phone. -Shivam
Reply from Three UK - 3Store Telford
Hey Jay, that’s awesome! That’s what we like to hear. Thank you for your feedback. -Neha
Reply from Three UK - 3Store Telford
Hi Fiona, we’re happy our team made things easy for you. It is good to know you had a positive experience in store and we appreciate you letting us know. -Kishan
Matt was very helpful indeed
Matt was very helpful indeed, e looked for the best options for me based on my request and explained everything thoroughly.
Thank you Matt!
January 26, 2026
Unprompted review
Reply from Three UK - 3Store Telford
Hi Jacqueline, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Telford Branch - Dan
Dan at the Telford branch was incredibly helpful, attentive and went above and beyond in the customer service provided. Cannot recommend enough!
January 24, 2026
Unprompted review
Reply from Three UK - 3Store Telford
Hi Mdoll, we really appreciate you taking the time to share your feedback with us. It’s fantastic to hear you received such attentive support from Dan during your visit to the Telford branch. -Kishan
Dan was really helpful sorting my issue…
Dan was really helpful sorting my issue out and helping with a water damaged handset.
January 20, 2026
Unprompted review
Reply from Three UK - 3Store Telford
Hey June, we’re thrilled Dan could help you with your issue and support you with your handset. Thanks for the amazing feedback! Wishing you a lovely day 😇 -Ayesha
Came in to see about changing my phone…
Came in to see about changing my phone contract from EE, and Matt talked me through the contract every set of the way. Very helpful and patient.
January 19, 2026
Unprompted review
Reply from Three UK - 3Store Telford
That’s amazing, Steve! It’s wonderful to hear that Matt made your experience seamless and that everything went smoothly for you. Enjoy the rest of your day! -Manavata
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