Good customer advisor treat me really polite guide me and explain everything about plan and pricing Much appreciated Thankyou so much himanshu (Harry)
Company replied
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See what reviewers are saying
Stef has been Excellent adviser appreciate she s been able to help me and also informed me about 3 plus app which I wasn't aware of
Company replied
Came to store to get a new phone for myself and also my parents. Bret was extremely helpful and went through the options avaliable not only for myself but also my parents. He was also extremely kind i... See more
Company replied
After struggling for 6 days to sort out my SIM card, Ami fixed my issue in a matter of minutes. The team were all so helpful and friendly, if I have any issues again we will definitely be coming into... See more
Company replied
Company details
About Three UK - 3Store Walsall
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
31 Park Street, WS1 1LY, Walsall, Midlands, United Kingdom
- 01922725997
4.9
Excellent
154 reviews
Asks customers to review
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Bad company and customer service
Hello everyone please try to avoid them I bought contact from them and got stuck for 24 months the service was proper bad in my area I made complaint several times and didn’t get any solution then they increased monthly instalments I phoned to customer service they were very rude and disrespectful I didn’t pay my last bill of ££30 and they increased to £95 and now try to bully me I wouldn’t pay single penny
December 2, 2025
Unprompted review
Reply from Three UK - 3Store Walsall
We’re truly sorry to hear about your experience, Baig. We understand how important reliable signal is, and we’re disappointed that this was your experience when you previously logged a complaint. To investigate this further and bring it to a close, please reach out to us here: https://3.uk/dp5wgx -Manavata
Ajay was so friendly very helpful and…
Ajay was so friendly very helpful and easy to talk to! He showed us all the options that would suit us best and we had a good laugh :)
December 7, 2025
Unprompted review
Reply from Three UK - 3Store Walsall
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Reply from Three UK - 3Store Walsall
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Reply from Three UK - 3Store Walsall
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Customer service
Customer service today from Brett as always was 100% the best customer service we ever have when we deal with three.
December 6, 2025
Unprompted review
Reply from Three UK - 3Store Walsall
Hey.
Thanks! Your review is really appreciated. -Pete
Great customer service from Darran very…
Great customer service from Darran very helpful and explain everything to me
December 4, 2025
Unprompted review
Reply from Three UK - 3Store Walsall
Thanks for your feedback, Sana, and it's lovely to hear that you enjoyed great customer service from Darran. We appreciate you taking the time to share this with us. -Michael
Reply from Three UK - 3Store Walsall
Thanks for your feedback, Craig, and it's lovely to hear that you enjoyed excellent service. We appreciate you taking the time to share this with us. -Michael
Great staff. Great CS.
I got to the shop and i had a fantastic experience with the staff. All helpful and professional.
December 2, 2025
Unprompted review
Reply from Three UK - 3Store Walsall
That's superb, Antonio, we're happy that was the case :) -Scott
I have a plug in broadband for 2 years…
I have a plug in broadband for 2 years and I wanted to upgrade to a new box as it was Black Friday and I’d had this for 2 years and it kept sticking on thing’s I was watching..so I phoned three .. to upgrade to a new plug in broadband box ..and got passed on to three Indian people who didn’t no what to do and kept passing me on to different people .. I didn’t get any help whatsoever to try to do this … so I do t no what to do now does anyone no who’s good at plug in broadband that nows what they are doing and why carnt I have a new box
November 30, 2025
Unprompted review
Reply from Three UK - 3Store Walsall
Hello there.
We're sad to hear you've had a poor experience while speaking to our team. If by plug in broadband you're referring to fibre or cable broadband, that's not something we supply. We only supply broadband over mobile network connection. This might be why you were unable to get what you were looking for when you came through. You can find details on everything we have to over on our website at three.co.uk We hope you find what you're looking for there. Thanks for taking the time to leave this feedback. -Pete
Stefania from the three shop in…
Stephanie from the three shop in walsall was more than helpful with a upgrade,very patient a pleasure to deal with!
November 26, 2025
Unprompted review
Reply from Three UK - 3Store Walsall
Thanks for your feedback, Brendon, and it's lovely to hear that you enjoyed great customer service from Stephanie during your store visit. We hope you enjoy the upgrade, and appreciate you taking the time to share this with us. -Michael
Excellent service from Ajay from the…
Excellent service from Ajay from the time we walked in the door. Friendly and extremely helpful.
November 23, 2025
Unprompted review
Reply from Three UK - 3Store Walsall
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Stef is a great sales girl
Stef is a great sales girl. Very friendly. She gave me all the information very accurately and calmly. Best of luck to her.
November 21, 2025
Unprompted review
Reply from Three UK - 3Store Walsall
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Reply from Three UK - 3Store Walsall
Hi Falak, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Reply from Three UK - 3Store Walsall
Thanks for the 5* review! We appreciate your feedback -Maxine
Very good customer service stef thank…
Very good customer service stef thank you ☺️
November 15, 2025
Unprompted review
Reply from Three UK - 3Store Walsall
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Reply from Three UK - 3Store Walsall
Thanks for this fantastic 5⭐ review, Shadab. We appreciate you taking the time to send this over! Well done Harry 🎉 -Jade
Reply from Three UK - 3Store Walsall
Thanks for this fantastic 5⭐ review, Ketan. We appreciate you taking the time to send this over! Well done Harry 🎉 -Jade
Helpful staff
November 12, 2025
Unprompted review
Reply from Three UK - 3Store Walsall
That's magic, Stephen, thank you for the great review :) -Scott
Reply from Three UK - 3Store Walsall
Thanks for this fantastic 5⭐ review, Vijai. We appreciate you taking the time to send this over! Well done Stef 🎉 -Jade
Very good dealing and Himanshu gave us…
Very good dealing and Himanshu gave us very good deals we are very happy by his service and i appreciate his work.
November 8, 2025
Unprompted review
Reply from Three UK - 3Store Walsall
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
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