As I entered the store I was warmly welcomed, Jose was amazing with his help, heard my problem and instantly started helping me. I felt understood whilst carrying a friendly conversation. Definitely w... See more
Company replied
Location
Switch locationUnit 1152 White City, Westfield London Shopping Centre, Ariel Way, W12 7GD London, London, GB
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All the staff were very nice friendly and professional . Omayr , the Moroccan guy working there is 5 stars , very funny ( even if a bit upset losing the African cup ) The 2 other ladies ( emz the g... See more
Company replied
The store in white city Westfield were very helpful in helping fix my email, the advisor Hash and assistant manager Vinh. 5 stars
Company replied
Imaan was so lovely she made me want to buy more things!! I can with my friends and her energy was so vibrant and amazing making sure we were happy with what we we got and made sure we left more than... See more
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Company details
About Three UK - 3Store White City
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 1152 White City, Westfield London Shopping Centre, Ariel Way, W12 7GD, London, London, United Kingdom
- 02087408563
4.9
Excellent
205 reviews
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Isabella help me with very good deal…
Isabella help me with very good deal for my and my brother best service.
November 8, 2025
Unprompted review
Reply from Three UK - 3Store White City
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Isabella exceed my expectations
Isabella exceed my expectations. She help me move number from o2 good deal and sim card for my sister very good deal.
November 8, 2025
Unprompted review
Reply from Three UK - 3Store White City
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Emz help us get out change our plan.
November 8, 2025
Unprompted review
Reply from Three UK - 3Store White City
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Great and quick service from Emz!!
November 8, 2025
Unprompted review
Reply from Three UK - 3Store White City
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
We have received outstanding service…
We have received outstanding service from Amina
November 7, 2025
Unprompted review
Reply from Three UK - 3Store White City
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Excellent service
Amina has given really good service in white city store thanks
November 7, 2025
Unprompted review
Reply from Three UK - 3Store White City
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
I popped in with my daughter to do her…
I popped in with my daughter to do her sim contract the costumer adviser that helped Emine was absolutely friendly and sorted everything out with us !!!!
November 6, 2025
Unprompted review
Reply from Three UK - 3Store White City
Thanks for this fantastic 5⭐ review, David. We really do appreciate you taking the time to send this over! Great work Emine 🎉 -Jade
Isabella was great with us
Isabella was great with us. We enjoyed how she explained everything to us.❤️
November 4, 2025
Unprompted review
Reply from Three UK - 3Store White City
Thanks for this amazing 5⭐ review, Theresah. We really do appreciate you taking the time to send this over! Well done Isabella 🎉 -Jade
Isabella was really friendly and…
Isabella was really friendly and helpful, she answered all my questions and made me feel comfortable
November 4, 2025
Unprompted review
Reply from Three UK - 3Store White City
Thanks for your feedback, Gifty, and it's lovely to hear that you enjoyed great customer service from Isabella. We appreciate you taking the time to share this with us. -Michael
very helpful people
very helpful people. they help me with my phone and three app discovery.
November 4, 2025
Unprompted review
Reply from Three UK - 3Store White City
Thanks for your feedback, Ali, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael
Isabella was incredibly helpful today
Isabella was incredibly helpful today, couldn’t have asked for better assistance today.
November 2, 2025
Unprompted review
Reply from Three UK - 3Store White City
Hello Lauren, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Ramon was very helpful!!!
November 2, 2025
Unprompted review
Reply from Three UK - 3Store White City
Thanks for this amazing 5⭐ review. We really do appreciate you taking the time to send this over! Well done Ramon 🎉 -Jade
Excellent service today at 3
Excellent service today at 3. We were totally sorted out by vinh. That's why I stay with 3.
November 2, 2025
Unprompted review
Reply from Three UK - 3Store White City
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Three the worst company ever avoid…
Three the worst company ever avoid anything with this company,i do not have internet i can not make calls i can not receive calls only pay my bill. They do not provide any service but they grap my money every month
October 10, 2025
Unprompted review
Reply from Three UK - 3Store White City
Hello there.
We're very sad to hear that you're experiencing a total loss of service for calls and internet. We can certainly understand your frustration at being charged for a service you're unable to use.
This could be due to a local network issue or a problem with your device. We'd recommend using our network status checker to see if there are any known problems in your area: https://bit.ly/4em7G9N. If that doesn't help, our support team can investigate further here: https://bit.ly/3dRbPoE.
Thank you for taking the time to share your feedback, it helps us to improve. -Pete
Cant give a 0
Cant give a 0. The guy in the store messed up my application so I was banned by 3 to open an account - he said there was nothing he could do about it, “maybe” I should try online again… Virgin helped me with a smile… now I read here how bad their network seems to be, Im very happy he messed it up - service: 0 !!
October 4, 2025
Unprompted review
Reply from Three UK - 3Store White City
Hello there.
We're sad to hear about the frustrating experience you had when trying to join Three. The application process should be straightforward, and we're disappointed to hear that an error wasn't able to be resolved.
We appreciate you taking the time to share your feedback, as it's crucial for helping us improve our processes and customer care. Thank you for bringing this to our attention. -Pete
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