Having recently lost my phone while travelling abroad I called into Three Camberley to see if they could get me back up and running. Long story short - the service from Laura and Conor was exceptional... See more
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In store customer service has been exceptional. The staff especially when upgrading and/or problems with products where more than helpful and friendly (both Middlesbrough and Stockton stores). Gone ab... See more
Company replied
⭐⭐⭐⭐⭐ I had a brilliant experience with Kendall at 3 network shop in the fort Glasgow when choosing my new iPhone. She was so lovely, friendly and patient, and really took the time to help me f... See more
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Tyler has been fantastic!! Coming into 3 Store for a new phone is my worst nightmare!!! Very stressful! Always asked complicated questions! Like what’s your password! Tyler made the experience almo... See more
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Company details
About Three UK
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
United Kingdom
- www.three.co.uk
4.6
Excellent
66K reviews
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Great customer service
Hi,
Subrata customer service and kindness was over the top, he have value knowledge about all range and productos on the market, great adviser and amazing explanation in detail about all Sim, mobiles, contracts, really professional, thank you highly recommended.
August 8, 2026
Unprompted review
Reply from Three UK
Hi Angela, receiving such detailed guidance during your visit highlights Subrata's dedication to providing a thorough and reassuring experience. — Three Social Media Team
Switched from personal to a business…
Switched from personal to a business account, was informed by staff at the Edinburgh West Princes Street branch (now closed) there'd be some correspondence but just ignore it, it'll sort itself out. Ended up with a £172 default registered against me personally. Attempted complaining many times, either via their business WhatsApp or in writing, but Three UK have ignored, pretended the personal account number didn't exist. Staff at the branch also tried to resolve, but even they gave up eventually & returned the paperwork to me. Still unresolved some 4 years after it started! Last week I finally rid myself & my business of Three UK...enough was enough!
July 31, 2026
Unprompted review
Reply from Three UK
Hi Gords. We want to ensure everything that happened regarding your account transfer and the service at our Edinburgh West Princes Street branch is fully investigated. To make sure this is properly reviewed and followed up, please raise it with our Customer Relations team here: https://bit.ly/3uJlOrF. They’ll be able to investigate further and work toward a resolution. Our Live Chat is also available Monday–Friday 8am–10pm, and weekends 9am–8pm.— Three Social Media Team
Finally abandoning this joke of a provider
I'm a long term customer of Three, and I am eager to be rid of them.
They do everything possible to give their current customers a bad deal. You will see different offers (cheaper) on their website to the app (what is offered to you personally) even without new customer clauses.
I've had two brand new device-only contracts with Three, and both times (once in store, once online) they adjusted my current sim-only contract to a worse contract without any obvious statement or just straight up not given a choice. For example, being on a 20GB/month for £15 switched to a 20GB for £21/month even though there are much better offers available on their own site.
Unfortunately due to an emergency device battery failure over a year ago I was forced onto a 1.5 year contract to get a replacement, and after they again gave me a terrible enforced sim contract for no reason I vowed I'd get away from them ASAP and make sure any friends and family abandoned them too.
I think the practices of pushing bad deals to existing customers is just bad.
What once was a great provider with included EU roaming has turned to a money grab with some of the worst deals available.
Do yourself a favour and look at offerings from literally any other provider, Three will generally be beaten with no competition. The only way I believe Three get customers is on-paper lower device-only plans, but then enforcing unusually expensive sim plans that aren't otherwise available on their site. Don't be fooled.
August 8, 2026
Unprompted review
Reply from Three UK
Hi Max, we’re sorry to hear you’re looking to leave us, especially after being with us for a long time. We’d like the chance to review your account and plan options in a secure space, including any offers available based on your account eligibility. Please connect with us here: https://bit.ly/3szWX58. We’re available Monday to Friday from 8am to 10pm, and on weekends from 9am to 8pm. — Three Social Media Team
Reply from Three UK
Hi Finn, we appreciate you taking the time to leave a review. It’s great to know Adrian provided the assistance you needed. We’re glad the experience was a positive one.
– Three Social Media Team
sonum was really pleasant and helpful…
sonum was really pleasant and helpful and went above and beyond to ensure I received a great customer experience
August 8, 2026
Unprompted review
Reply from Three UK
Hi Amanda, experiencing such dedicated support during your visit highlights Sonum's commitment to delivering a truly seamless and reassuring journey. — Three Social Media Team
Three? More like 10 out of 10!
As someone who is not confident with technology, Hannah was incredible and made the process of upgrading super simple whilst meeting all of my needs in getting me the best deal for my budget. Also, she was incredibly welcoming and super helpful. I would rate my experience 10 out of 10!
August 8, 2026
Unprompted review
Reply from Three UK
Hi Melissa, thank you for the amazing feedback. We’re delighted to know that Hannah made your upgrade effortless and helped you choose the ideal option within your budget, perfectly matching your needs.
– Three Social Media Team
Zamir in Dewsbury was very helpful when…
Zamir in Dewsbury was very helpful when looking to take out a 5G router and even went above and beyond to set up the Device, it was a great help and meant I had internet in the first day in my new flat!
August 8, 2026
Unprompted review
Reply from Three UK
Hi Nathaniel, thanks so much for sharing your experience. We’re delighted to hear that Zamir made your move-in day a little easier by getting your 5G router set up straight away. Starting life in a new flat with reliable internet makes all the difference, and we’re glad he could support you from the very first day.
– Three Social Media Team
Grayson was courteous
Grayson was courteous, efficient, very helpful and explained my options clearly in minimal time. A grest expetience. They were alsp grest to talk to, interesting and clevet. A great ambassador for Thee. Thanks Grayson.
August 8, 2026
Unprompted review
Reply from Three UK
Hi Penny, we’re delighted to hear that Grayson helped make your experience exceptional. Thank you for taking the time to leave such thoughtful feedback. 😊
-Three Social Media Team.
Xavier is very knowledgeable,he is…
Xavier is very knowledgeable,he is extremely friendly
August 8, 2026
Unprompted review
Reply from Three UK
Hi Abdul, thank you for the wonderful review. We’re thrilled to hear Xavier delivered such exceptional expertise and offered a warm, supportive approach.
– Three Social Media Team
Folkestone branch
Folkestone branch, Shree was absolutely amazing and fantastic. What a gem for Three in Folkestone to have such calibre of staff, having Shree serving costumers.
August 8, 2026
Unprompted review
Reply from Three UK
Hi Mieke, discovering such exceptional care during your visit to our Folkestone branch highlights the dedication Shree brings to every interaction, resulting in a wonderfully smooth experience. — Three Social Media Team
Great efficient and friendly service!
August 8, 2026
Unprompted review
Reply from Three UK
Hello Grace, thank you for taking the time to share this lovely feedback! We're always happy to help 😊 - Three Social Media Team
Nathan was very helpful and helped with…
Nathan was very helpful and helped with setting up my new phone. 10/10 service!
August 8, 2026
Unprompted review
Reply from Three UK
Hey Linda, we’re glad to hear Nathan gave you such clear support while getting your new phone set up. Thanks for sharing your feedback. 😊
-Three Social Media Team.
Reply from Three UK
Hi Edward, we’re glad Zak and Hadil helped make your experience feel easy. Thank you so much for the 5 ⭐ review! – Three Social Media Team
Really great advice
Really great advice, explained everything very clearly and got me a great deal. Thankyou Wojtek
August 8, 2026
Unprompted review
Reply from Three UK
Hey Olivia, we’re glad to hear Wojtek offered such clear guidance and helped you find the right deal. Thanks for sharing your feedback. 😊
-Three Social Media Team.
Phone upgrade with Jenny
I was helped today by Jenny. She was extremely kind and helpful with allowing me to choose the right plan for me! Overall excellent experience.
August 8, 2026
Unprompted review
Reply from Three UK
Hi Robyn, thank you for sharing your experience. We are glad to hear that Jenny looked after you so well and provided the right guidance to help you find the perfect option today.— Three Social Media Team
Patient, helpful and knowledgable
No rush helped me through my purchase to find the right option
August 8, 2026
Unprompted review
Reply from Three UK
Hi Leigh! That’s what we love to hear. Thank you for taking the time to leave us this 5 ⭐ review. - Three Social Media Team
I’m hoping my experience is as good and…
I’m hoping my experience is as good and professional as the sales man in the Guildford branch . Unfortunately no name attached to the sale or emails but he was so helpful.
August 8, 2026
Unprompted review
Reply from Three UK
Hey Johanna, we're glad to hear the team in our Guildford branch made such a positive impression during your visit. We appreciate you taking the time to let us know. 😊
-Three Social Media team.
Special thanks to Ajay for looking…
Special thanks to Ajay for looking after my phone upgrade
August 8, 2026
Unprompted review
Reply from Three UK
Hi Ana, thank you for sharing your experience. We are glad to hear that Ajay looked after you so well and made your renewal process smooth and straightforward.— Three Social Media Team
Thank you Ajay from the Walsall branch…
Thank you Ajay from the Walsall branch for the top quality service and professionalism!
August 8, 2026
Unprompted review
Reply from Three UK
Hey Diogo, we’re glad to hear Ajay offered such supportive guidance at our Walsall branch. Thanks for sharing your feedback. 😊
-Three Social Media team.
As always, the best company!!
Our contract was expiring. We visited the store. We were consulted. They offered the best options. My husband I was also able to take a new phone for a promotion. We are very satisfied. We recommend this company
August 8, 2026
Unprompted review
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